ConnectWise Automate - Avis

Connectwise Automate

Commentaires : We are using Connectwise Automate for taking care of customers on a managed service contract.

Avantages :

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Inconvénients :

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives envisagées : N-sight

Pourquoi choisir ConnectWise Automate : We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Logiciel antérieur : N-sight

Pourquoi passer à ConnectWise Automate : As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.

If you have the money to spend, spend it.. if not.. there is other options`

Commentaires : Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Avantages :

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Inconvénients :

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir ConnectWise Automate : The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à ConnectWise Automate : Overall cost is the main reason.

Should be call "Connectwise Autodraft"

Commentaires : The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Avantages :

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Inconvénients :

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives envisagées : TeamViewer Remote, Atera et Pulseway

Pourquoi choisir ConnectWise Automate : Kaskersky partnership forced via DoD Contracts

Logiciel antérieur : LogMeIn Central

Pourquoi passer à ConnectWise Automate : The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.

Great For Ticketing and Monitoring

Commentaires : We have a great overall experience using ConnectWise Automate. It has helped us stay a leader in our industry and has made our MSP a better organization. We would highly recommend to any company looking to support remote clients effectively.

Avantages :

The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians.

Inconvénients :

We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options.

Alternatives envisagées : NinjaOne

Pourquoi passer à ConnectWise Automate : We choose ConnectWise Automate over NinjaOne because of the great relationship we built with the ConnectWise team. The cost per agent was also much better with Automate.

Powerful but inexpensive IT service and control platform.

Commentaires : It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Avantages :

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Inconvénients :

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Great tool for an MSP

Commentaires : We have been able to become much more efficient and organize our work much better.

Avantages :

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

Inconvénients :

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Alternatives envisagées : Datto RMM

Pourquoi passer à ConnectWise Automate : Pricing and trust in the Connectwise system

Manage multiple environments with ease

Commentaires : Companies I have been working for have been leveraging this application for machine management for years.

Avantages :

This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Inconvénients :

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

Avantages :

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

Inconvénients :

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

I used this product all the time

Commentaires : It makes managing thousands of machines easy.

Avantages :

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

Inconvénients :

It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I

So far so good

Avantages :

It's a strong suite for Remote Management and helping end users. I can easily assist quickly for them.

Inconvénients :

I haven't ran into issues yet. I'm still going through the trial and testing.

Beware of working with Conectwise Automate

Commentaires : Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab.

Avantages :

The remote program is really good. Very simple and quick when a caller has called in.

Inconvénients :

First year was good. At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or fix the price and for a year we went around in circles. "ok we will do at the same price you just need to double your agents" I don't need more agents. Then I had a new person over and over. I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.

Great Software with a great learning curve

Commentaires : I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Avantages :

Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

Inconvénients :

Complex Growing expense Out of date knowledge base / manuals.

When it works, I think it's fine

Commentaires : It's like being a cook, but you're only allowed to use tin foil to hastily create all your cooking equipment, such as pans, spatulas, etc...

Avantages :

I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.

Inconvénients :

Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy.

Fantastic system for remote management, scripting and much more

Commentaires : Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade.

Avantages :

Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

Inconvénients :

Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though.

Must have for MSP

Commentaires : Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

Avantages :

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

Inconvénients :

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

ConnectWise Automate - box of LEGO with no instructions

Avantages :

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

Inconvénients :

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

"LabTech" is a great tool which allows you do anything you want. "Anything custom" is not supported

Commentaires : Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months.

Avantages :

Community (LabTechGeek) assistance, The ability to do anything you want with powershell, internal scripting and plugin access

Inconvénients :

Horrible support. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue

The most powerful automation tool.

Commentaires : I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.

Avantages :

I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.

Inconvénients :

The customer support for connectwise is their largest downfall. The software is excellent but the support is not always what it should be.

Very powerful remote monitoring software

Commentaires : Remote monitoring and alerting as well as some automated remediation. More efficient usage of engineering time.

Avantages :

Once setup and configured properly does a great job of monitoring devices and alerting of potential or real-time issues. Tons of options that can be configured.

Inconvénients :

Very difficult to set up and tweak all of the settings to meet your needs. Sometimes common things that should be setup out of the box are not and need to be manually configured

For managing your IT components no matter where

Avantages :

After using a lot management tooling, I'm now using ConnectWise Automate (former Labtech). Monitoring, manage, implement manually or thru scripts, almost everything is possible with this software.

Inconvénients :

Setup is easy with their support, but getting completely up and running is a differnt story. Especially in small IT companies where maintaining this software is just very small part of your job it sometimes getting complicated. Adjusting reports can be improved. A simple report where you select the begin and end date in the past is not possible.

CW Automate

Commentaires : I would recommend this product to anyone managing more then 100 computers especially if they are not on a domain.

Avantages :

Single place to manage your workstations. Great patching product, great control product, awesome scripting engine.

Inconvénients :

Most of the rich automation is done in a fat client that is heavy and slow to launch. Once in the product everything performs well it's the startup that can take some time.

ConnectWise for wiser IT Admins

Avantages :

ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.

Inconvénients :

For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.

Not a terrible solution for management and monitoring.

Avantages :

The top-down overall management give one pane of glass to all the client's machines.

Inconvénients :

Since ConnectWise was recently sold the support service has gone downhill. The overall program is outdated compared to other alternatives.

RMM

Commentaires : This program helps us bring together all of our management abilities without the guessing game. Update and scripts works like a charm, ability to audit end user.

Avantages :

This RMM Toll will integrate with nearly every tool available. One pane of glass for management. Great support through implementation and afterward.

Inconvénients :

This can be costly and I would not suggest it for a small company. It takes a 2 to 6 months to be fully deployed depending on what your needs are.

Overall good product, steep learning curve.

Avantages :

This is a good product to deploy for Manage Service Providers that need remote monitoring and some self-healing capabilities.

Inconvénients :

The learning curve is very step. While initial training is provided, its takes a lot of time investment to get the most out of the software