--- description: Whatfix : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Whatfix - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes d'adoption digitale](/directory/31638/digital-adoption-platform/software) > [Whatfix](/software/143008/whatfix) # Whatfix Canonical: https://fr.capterra.ca/software/143008/whatfix Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/143008/whatfix?page=2) > Whatfix favorise l'adoption technologique et l'autonomisation des utilisateurs pour améliorer la productivité et l'engagement grâce au contenu contextuel dans l'application. > > Conclusion : 77 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Whatfix? Grands groupes et PME confrontés à des défis dans l'adoption des produits, la formation des employés, l'intégration des utilisateurs, le support client et la gestion des changements. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 77 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Whatfix - **Pays**: San Jose, É.-U. - **Fondé**: 2013 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, letton, lituanien, malais, norvégien, portugais, roumain, russe, serbe, serbe, slovaque, slovène, thaï, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Australie, Autriche, Belgique, Brésil, Bulgarie, Bélarus, Canada, Chine, Croatie, Danemark, Espagne, Estonie, Finlande, France, Inde, Irlande, Italie et 31 de plus ## Fonctionnalités - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse par cohorte - Analyse visuelle - Apprentissage asynchrone - Apprentissage mobile - Apprentissage synchrone - Bibliothèque de contenu - Ciblage du public - Collecte de données multicanal - Communication multicanal - Conformité SCORM - Contrôles/Permissions d'accès - Création de contenu - Création de cours intégrée - Enquêtes et feedback - Formulaires électroniques - Gestion de la base de connaissances - Gestion de la communication - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des connaissances - Gestion des documents - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des tickets de support - Gestion des tâches - Importation et exportation de données - Intégration de l'utilisateur - Logiciels CRM (gestion de la relation client) - Manuel de l'employé - Mesure des performances - Modèles personnalisables - Options de publication de contenu - Outils de collaboration - Parcours et suivi d'apprentissage - Planification des changements - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Suivi de l'engagement - Suivi des activités - Tableau de bord d'activités - Tests et évaluations - Third-Party Integrations - Visualisation de données - Workflow d'approbation ... et 12 fonctionnalités supplémentaires ## Intégrations (24 au total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) ## Catégories connexes - [Logiciels de pilotage du changement](https://fr.capterra.ca/directory/30958/change-management/software) - [Systèmes de gestion de contenu](https://fr.capterra.ca/directory/10007/content-management/software) - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de formation](https://fr.capterra.ca/directory/10008/training/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Absorb LMS](https://fr.capterra.ca/software/61763/absorb-lms) — 4.5/5 (329 reviews) 3. [360Learning](https://fr.capterra.ca/software/211429/360learning) — 4.7/5 (484 reviews) 4. [TalentLMS](https://fr.capterra.ca/software/132935/talentlms) — 4.7/5 (594 reviews) 5. [Trainual](https://fr.capterra.ca/software/175749/trainual) — 4.8/5 (504 reviews) ## Avis ### "Reduced our support costs by 40%" — 5.0/5 > **Mohit** | *9 septembre 2015* | Services et technologies de l'information > > **Avantages**: - Easy to use, quickly create guides in various languages - Easily convert guides to PDF, videos in few clicks - Very easy to integrate > > **Inconvénients**: - Not exactly a con, but i would like it to be available for mobile also. > > We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs. ----- ### "Whatfix has saved me, my company and my clients countless hours of frustration by providing easily accessible support" — 5.0/5 > **Mitchell** | *18 décembre 2017* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We are a software as a service company that uses Whatfix to educate our clients on how our system works. This product is great in many ways but my favorite part is the Whatfix support. My main support member, she has been assisting me since the very beginning and makes herself available almost right away if I need something today. We are a very busy company with little time to mess around implementing new processes or programs, with her help it has been incredibly easy. The support is so great that I have shown interested clients (in real time) how fast she responds via the built in messaging system... without her knowing :) - Of course she responded in less than a minute (typical). I could go on and on about our satisfaction with the level of professionalism and support this company provides. Some other things that we appreciate about Whatfix- \* Very easy to use - building new flows, alerts, popups... very user friendly \* Price is very low compared to competitors while having the same or more features (We reviewed the competitors and did demos for several months before making a decision) \* The content created using whatfix saves hours of communication explaining our software \* Content is automatically created in multiple format (pdf, powerpoint, etc) and can be exported or linked to \* Content is automatically updated across all formats when changes are made \* Whatfix is regularly creating new features for use and provides guidance on how to implement \* Setup is quick and easy \* The built in messaging system for support makes it easy to contact your success manager \* SUPPORT SUPPORT SUPPORT - I cant say it enough. If we ever run into a question, it is answered right away. No waiting days or weeks for an answer or fix... it is just solved right away. This is what Whatfix provides as standard support - absolutely amazing\! We have had several of our clients (users of the flows) interested in using Whatfix for use on their websites and internal software. ----- ### "An extra layer of our software" — 4.0/5 > **Rory** | *29 septembre 2020* | Impression | Taux de recommandation : 7.0/10 > > **Avantages**: WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved. > > **Inconvénients**: The organization of content can be a bit frustrating but once you get the hang of it, it makes sense. > > We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program. ----- ### "Whatfix is Great\!" — 5.0/5 > **James** | *24 février 2019* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: I actually enjoy making the walkthroughs with the Whatfix software, but perhaps the best thing about the software is the customer support staff, which is always at the ready to help with everything from the initial set up to maintenance. Rep, my support specialist, is always ready to answer via email or jump on a call to address any issue. Thanks, Rep\! > > **Inconvénients**: While I really do have to stretch to come up with anything I don't like about Whatfix, some of the analytics functionality could be more fully fleshed out to allow me to more easily hunt down issues. But, again, that's a stretch, as Rep has been there every step of the way to make sure I am aware of how Whatfix and our app are getting along. > > We were having an issue fully onboarding users with our old help center. Whatfix's task list and guided walkthroughs have been instrumental in helping us more easily get users up to speed and accelerate their time to value with our product. Also, we have seen a decrease in support tickets and phone calls since the Whatfix implementation. And, although it's pretty early to say for sure, those users who have come on board after our Whatfix implementation have seemed much less likely to churn so far. ----- ### "WhatFix is hands down the best Field Enablement tool\!" — 5.0/5 > **Ben** | *28 août 2018* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Whatfix is definitely the simplest when it comes to creation and deployment of interactive walkthroughs. We got the solution to train and support our sales reps on Salesforce and it has been working like a breeze for us. The best part is its multi-formats that are instantly created along with the walkthroughs. I've previously tried out WalkMe for the walkthroughs, but I must say that Whatfix is unquestionably a better alternative. Better Product and Better Support. Shout out to WhatFix team for their awesome help and support\! > > **Inconvénients**: None - WhatFix is an extremely flexible tool. It can be applied onto any web-based application and there are many ways to deploy easily. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/143008/whatfix?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/143008/whatfix) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées