Atera - Avis

Très bon produit

Avantages :

produit léger et facile à installer et prendre en main

Inconvénients :

pas encore suffisamment prévu pour le marché français (traduction des rubriques et fonctionnalités, support, paiement)

Alternatives envisagées : NinjaOne

Pourquoi choisir Atera : le coût qui augmentait constamment sans vraiment prévenir

Logiciel antérieur : SolarWinds Patch Manager

Pourquoi passer à Atera : en raison du coût moins élevé rapporté à mes besoins assez basiques

Rapport Qualité-Prix imbattable !

Commentaires : Déploiement systématique sur chaque poste pour un meilleur suivi du parc client

Avantages :

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

Inconvénients :

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Retour d’expérience

Commentaires : Nous avons grâce à Atera, réussi à gérer de façon plus efficace notre helpdesk auprès de nos clients.

Avantages :

Nous aimons, son ergonomie générale plutôt accessible et engageante

Inconvénients :

Oui, il manque la possibilité d’avoir un IT documentation

Mon quotidien avec Atera

Avantages :

Intégration de l'IA native / Forte réactivité du coté support & développement.

Inconvénients :

Analyse réseau, mais cette partie est en pleine évolution - J'attends la suite !

Très bon produit

Commentaires : Prise en main facile et intuitive

Avantages :

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Inconvénients :

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

Atera, meilleure solution de contrôle à distance

Avantages :

Je suis sans mots avec ce système. Je l'apprécie parce qu'il me facilite la tâche de façon simple et claire en ce qui concerne la gestion, l'amélioration et le contrôle de mes services, informations peu importe ma position géolocalisation.

Inconvénients :

Je n'ai pas encore essayé toutes les fonctionnalités de ce logiciel, mais tout le moment, je n'ai pas encore eu de complication avec celles que j'utilise.

Un service d'infrastructure informatique

Avantages :

C'est un logiciel qui me permet de surveiller les clients et mes activités à distance. Fiable et efficace, il facilite la synchronisation des documents, la sauvegarde des données et son interface est très simple

Inconvénients :

C'est un bon outil que j'apprécie beaucoup mais très coûteux pour les petites entreprises

Logiciel de gestion

Avantages :

Un très bon produit pour la gestion des ressources et services informatiques très professionnel et rapide à utiliser pour travailler aux entreprises.

Inconvénients :

C'est un super produit mais ça présente soucis lors des connections.

Excellent outil pour les professionels de l'infogérance !

Avantages :

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Inconvénients :

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles. Devrait être corrigé dans la prochaine interface utilisateur.

Save your valuable time with Atera.

Commentaires : Atera is overall a productive tool which has saved a lot of time for my business by providing on time resolution.

Avantages :

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

Inconvénients :

Atera pricing model is expensive basically for small industry with limited IT resource. Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

Commentaires : I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Avantages :

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Inconvénients :

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Atera helps me manage my IT tasks and clients with ease, making my job simpler and more organized.

Avantages :

The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.

Inconvénients :

The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.

Atrea - Excellent choice for starting or growing MSP's

Commentaires : Excellent. They have consistenly delivered and support has been wonderful and efficient.

Avantages :

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time.

Inconvénients :

Reports and 3rd party integration is improving but still has more to go.

Alternatives envisagées : Syncro, ConnectWise Automate et Autotask PSA

Pourquoi choisir Atera : We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back.

Logiciel antérieur : SolarWinds Service Desk

Pourquoi passer à Atera : Had all the features at an increadible price.

Best RMM and ticketing Software

Commentaires : Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

Avantages :

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Inconvénients :

Support of Mac devices is minimum or nil

Alternatives envisagées : ConnectWise ScreenConnect

Pourquoi passer à Atera : Per technician billing of Atera is best when compared to per end point billing of connect-wise

Efficient Financial Management with Atera's Real-Time Tracking

Commentaires : Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack.

Avantages :

I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.

Inconvénients :

Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

Remote Monitoring and Management Program of 2024

Commentaires : IT management on my end has been so seamless with the help of Atera.

Avantages :

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly.

Inconvénients :

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Robust Remote Access & RMM Program

Commentaires : Managing endpoints remotely from anywhere is what I enjoy most with Atera.

Avantages :

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Inconvénients :

Atera is way too comprehensive which make learning curve steeper.

10/10 would recommend!

Commentaires : I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.

Avantages :

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Inconvénients :

No cons at all! All around great product!

Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!

Avantages :

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Inconvénients :

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

The best software for an SMB MSP

Commentaires : Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Avantages :

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Inconvénients :

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Alternatives envisagées : N-sight et NinjaOne

Pourquoi choisir Atera : Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Logiciel antérieur : Naverisk

Pourquoi passer à Atera : Ease of use, pricing model.

So happy to meet Atera!

Commentaires : Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Avantages :

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Inconvénients :

Honestly have nothing negative to add to this section. The solution is great!

Great Product

Commentaires : Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Avantages :

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Inconvénients :

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

I am fascinated with the management of it thanks to atera

Commentaires : Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Avantages :

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Inconvénients :

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

For a one man company it is great.

Avantages :

I can do most everything I need with this software and an email account.

Inconvénients :

The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.

Alternatives envisagées : NinjaOne et LogMeIn

Pourquoi passer à Atera : Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time.

Atera RMM

Commentaires : Overall, my experience with Atera is over 3 years, and I would say, I can't accomplish some stuff without Atera. Atera as RMM makes very easy and convenient solution for MSP

Avantages :

I like reliability and access to management console everywhere

Inconvénients :

When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again

Alternatives envisagées : ConnectWise ScreenConnect, TeamViewer Remote et Kaseya VSA

Pourquoi passer à Atera : Price play a lot , and capability for a software