--- description: Quid : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quid - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils pour community manager](/directory/30781/social-media-marketing/software) > [Quid](/software/144336/netbase-social-web-platform) # Quid Canonical: https://fr.capterra.ca/software/144336/netbase-social-web-platform Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/144336/netbase-social-web-platform?page=2) > NetBase est une des principales solutions de social analytics conçues pour aider les marques grand public et leurs agences à générer des résultats commerciaux tangibles. > > Conclusion : 43 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Quid? Les grandes marques B2C grand public, leurs agences et leurs partenaires d'écosystème. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 43 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: NetBase Quid - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 23 000,00 $ US - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, japonais, portugais - **Pays disponibles**: Brésil, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse de la concurrence - Analyse des campagnes - Analyse des comportements - Analyse des sentiments - Analyse des tendances - Ciblage du public - Collecte de données multicanal - Découverte d'influenceurs - Engagement des clients - Filtre et recherche à facettes - Gestion de la réputation numérique - Gestion de plusieurs comptes - Gestion des campagnes - Gestion des contacts - Gestion des relations avec les influenceurs - Gestion des réponses - Intégration des médias sociaux - Marketing multicanal - Media Monitoring - Mesure des performances - Monitoring - ROI Tracking - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Analytics - Real-Time Notifications - Segmentation de la clientèle - Suivi de l'engagement - Suivi de la presse - Suivi des campagnes - Suivi des conversions - Suivi des marques - Suivi des mots-clés - Suivi des médias sociaux - Suivi des promoteurs - Surveillance des concurrents - Tableau de bord - Tableau de bord d'activités - Visualisation de données ## Intégrations (4 au total) - Domo - Hootsuite - Khoros Marketing - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils pour community manager](https://fr.capterra.ca/directory/30781/social-media-marketing/software) ## Catégories connexes - [Outils pour community manager](https://fr.capterra.ca/directory/30781/social-media-marketing/software) - [Logiciels d'analyse des réseaux sociaux](https://fr.capterra.ca/directory/31655/social-media-analytics-tools/software) - [Outils relations presse](https://fr.capterra.ca/directory/10033/public-relations/software) - [Solutions de gestion de marque](https://fr.capterra.ca/directory/30531/brand-management/software) - [Outils de veille concurrentielle](https://fr.capterra.ca/directory/30539/competitive-intelligence/software) ## Logiciels similaires 1. [Semrush](https://fr.capterra.ca/software/151962/semrush) — 4.6/5 (2316 reviews) 2. [Brand24](https://fr.capterra.ca/software/149054/brand24) — 4.7/5 (254 reviews) 3. [Meltwater](https://fr.capterra.ca/software/123153/meltwater) — 4.0/5 (96 reviews) 4. [Oktopost](https://fr.capterra.ca/software/131277/oktopost) — 4.5/5 (110 reviews) 5. [Hootsuite](https://fr.capterra.ca/software/121701/hootsuite) — 4.4/5 (3795 reviews) ## Avis ### "Social Listening Success" — 4.0/5 > **Meghan Xandra** | *19 octobre 2016* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: Demographics are HUGE. You can analyze topics by people, where they live, and who they are. That way you can delve into cultural nuances. Being able to see patterns in how people react to news, campaigns, and and brand changes. Sentiment. Always sentiment. This helps us to figure out what people really feel. NetBase even accounts for sarcasm and can analyze emojis. > > **Inconvénients**: Sometimes sentiment analysis slips up. It can count something as negative when it is really positive, because it analyzes the sentence and not the paragraph. Neutral sentiment. A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating. > > Campaign tracking - When you launch a campaign, you can analyze it over time to \[see\] how things go. Disaster control - if something bad happens for you or your client, you can see in real time the things they are saying, so you can figure out how to fix it. Disaster tracking - if sentiment gets too low, you can set up an alert so you can immediately see what is going on in order to identify the problem. NetBase is being used in a number of different ways at my agency. We use it to keep track of our competitors; we use it to track our success for our current clients, and one of the most useful purposes is for new business. NetBase helps us discover what works and what doesn't for potential clients, and also uncovers patterns or opportunities, especially when it comes to social media. ----- ### "NetBase for social listening" — 5.0/5 > **Utilisateur vérifié** | *13 décembre 2016* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: --NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. --Superior customer service and always so very knowledgeable. Our account reps have truly become an extension of our organization and really get our business. --Visualization/ visual dashboards make insights easy to understand, especially when we are distributing reports to key stakeholders throughout our organization who may not be as familiar with our world and lingo. --The platform does a remarkable job deciphering emojis/emoticons, slang, and alternative spelling. --Customizable dashboards/dashboard templates have made my life as a social media analyst MUCH easier. > > **Inconvénients**: The dashboard reporting formatting can be a bit tedious at first in terms of ensuring all of your metrics/widgets fit together on the same page. > > We use NetBase primarily to monitor our brand health but over the course of the last 3+ years that we have been with NetBase, our account manager/reps have helped us discover several other ways that the platform can provide intelligence. We now use NetBase for competitive analysis, crisis management/monitoring, and campaign performance. These are all areas that our organization had never before had insights to. It has also helped us become better connected with our different business lines/industries. ----- ### "Decent Software; HARD to Navigate" — 3.0/5 > **Utilisateur vérifié** | *24 août 2021* | Hôpitaux et soins de santé | Taux de recommandation : 6.0/10 > > **Avantages**: Netbase allows us to monitor and track various social media platforms using an established set of keywords. It helps us to monitor ongoing conversation surrounding a given topic to gauge interest. > > **Inconvénients**: This is one of the least user-intuitive platforms I've used, and navigation is an absolute nightmare. The layout is confusing, nothing is located where you'd think it would be, and there are numerous steps in various sections of the site that are required in order to do a basic search. In addition, sentiment is an almost worthless measurement - the software is not even close to correct and miscategorizes almost everything without the option to manually change anything. > > Overall, Netbase has been helpful for some social monitoring uses, but it's far too difficult to use and the results are nowhere near accurate. ----- ### "Netbase Review" — 5.0/5 > **Utilisateur vérifié** | *18 octobre 2016* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features There is a real community feel where users of Netbase share use cases and help each other Customer service is amazing even from the other side of the world > > **Inconvénients**: With the product itself I can't think of any cons, I have tested a lot of other social listening tools and Netbase is by far the most intuitive and has the best functionality. The only downside is the cost of the different products and that they don't all come under one fee - If I were a small business I don't think I would be able to afford Netbase, > > I work in the research team for a media agency so I use Netbase for something different each time I log in. Each of our clients have different aims and objectives from monitoring product launches to events to investigating brand sentiment. We have monthly brand reporting set up for clients and work with others on a more bespoke ad hoc basis. It is also great for new business pitches because it allows us to gauge people's reactions to new brands that we haven't worked with before and show that we have some insight for them right from the start. ----- ### "Netbase is the best-in-class social listening tool I've used" — 5.0/5 > **Ksenia** | *11 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: They provide so many different ways in which you can analyze the data. As long as you have in-depth training of what the tool provides the power to uncover rich insights is at your fingertips. I like the unlimited number of topics and themes and how you can get creative with them. Love how you can create an authors-based theme to gain deeper insights into their behaviors outside of your brand space. > > **Inconvénients**: I don't have anything in particular that I dislike but one thing I wish that social listening tools can do is categorizing completely unstructured data into similar content and topics (like Quid). Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something. > > Audience focused behaviors, their passion points, and interests are key things we try to gain deeper understanding in. Once you have certain topics/themes you like to analyze this helps us to understand the different nuances and to be able to quantify them. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/144336/netbase-social-web-platform?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144336/netbase-social-web-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées