TenFold - Avis

Great App for a Growing Sales Team

Commentaires : Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support.

Avantages :

We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Inconvénients :

UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Great Product, needs a few options

Commentaires : The popup was great. It worked as expected.

Avantages :

I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Inconvénients :

There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Worse support response than Comcast or any company I've dealt with

Commentaires : Overall experience is not great and that is 100% attributed to their support response rate.

Avantages :

When it works it is great for tracking phone call communications and activity.

Inconvénients :

Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email.

easy and beautiful

Commentaires : Increased sales, improved service, and more confidence.

Avantages :

It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Inconvénients :

It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Clean UX and UI! Easy to use!

Avantages :

We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Inconvénients :

From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand.

Easy to use software, great for seamless Salesforce calls integration

Commentaires : Our company is big on not making users do anything that upper management wouldn't do. Tenfold allows users to enter a call without leaving the task at hand. We have more call notes than we've ever had and follow up has improved.

Avantages :

Easy to set up, smoothest integration I've been a part of. Intuitive UI Minimal training needed The only solution for entering Salesforce calls that doesn't feel like a chore. Tenfold makes it take no extra time to log Salesforce calls. Useful for making sure Salesforce is used as a tool, rather than an extra task. We also use Tenfold to display live call metrics on a TV scoreboard for the sales department. We now have more information logged for all customers and improved follow up.

Inconvénients :

Occasional ghost calls Unable to recover data if connection to phone system is interrupted Occasional issues with call timer, less than once a month. Had to modify some phone system settings to make everything work correctly.

Tenfold is a great software to use in a large call center setting. Support service is unmatched!

Commentaires : Call Stats, syncing with our CRM for ease of looing up account.

Avantages :

I like how you can easily track the productivity of teams within our call center. It allows you to group members and then easily edit them out. Ease of use is spot on, and I can most likely figure out anything I need to on my own. They do have a great support staff if you happen to get stuck. I also like how to syncs to our CRM (Salesforce) quite nicely.

Inconvénients :

The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up. We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what. However, it resolves rather quickly. I think it's just a little hiccup that will be resolved with time.

A Key Component of Staying Organized 7 Productive

Avantages :

This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough. Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist.

Inconvénients :

Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out.

Could not do my job as efficient without it!

Commentaires : Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Avantages :

Integrates with Salesforce easily intuitive and seamless Able to keep notes directly onto the pop up which imports them directly to CRM. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Inconvénients :

pop up disappears in the middle of notes takes awhile to come back up when it rarely does crash incoming call pop up interferes with current call

Callinize is a No Brainer

Commentaires : We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers.

Avantages :

Ease of setting up users within the system. Scalability of the product. Flexibility within the browser windows. Amount of information instantly displayed. Saving of key strokes & mouse clicks during searches. Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms.

Inconvénients :

Like any other computer platform there will be hiccups, server crashes, etc... CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations. Few instances where a system change would happen and we need an update. 8 out of 10 times the issue would be our own company network issue. Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue.

Tenfold is a great software tool for making and tracking calls!

Commentaires : The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.

Avantages :

The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.

Inconvénients :

During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.

Great Tool for the Workplace

Commentaires : I have gotten may benefits from this tool. Tenfold has made my job much easier with managing my customer relations, setting follow ups, keeping track of my tasks for the day; it has boosted my connection rate with the local presence tool anywhere from 10-25% daily. It seems to work perfectly with Salesforce as well.

Avantages :

Tenfold had made my job so much easier, it has quite a few great features its lets me set up follow up tasks with my customers, allows me to keep track and records of my previous conversations, and customer service will go out of their way to make sure your problem is resolved. Overall a great tool and has my recommendation to anyone who is contemplating getting it for their organization.

Inconvénients :

The update time with Tenfold sometimes seems to take forever ( that whole day occasionally ) and when it does it makes my day much harder then it needs to be, although I am not sure if it my works internal IT that takes a day to update the tool or Tenfold themselves.

Changed our business

Commentaires : We have been able to save time become more organized.

Avantages :

As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold.

Inconvénients :

Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

Easy, Efficient and Effective!

Avantages :

Tenfold allows me to multi task and manage a large book of business in a very seamless manner. The software has made organizing my accounts and activities much easier and in turn made my job easier. Having a customers information populate automatically when they call in has been my favorite feature, a huge time saver and allows me to know exactly who I will be speaking with when I answer the phone.

Inconvénients :

I have had to trouble shoot the plug in once or twice, but each time I've needed assistance I can always access someone on their team to help.

Tenfold the time saver

Avantages :

Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Inconvénients :

Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

Tenfold has been a great solution to our Customer Service Team!

Commentaires : Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

Avantages :

The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Inconvénients :

The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

It has been a really great product to use and is very easy to get used to using. Very smooth.

Commentaires : It helps keep me organized so that I can take notes in the pop out and don't have to do it somewhere else.

Avantages :

I like that I can go back to calls I may have made an hour ago or sometime earlier that day to go back and add notes to if I forgot to when I was on the call. That way I always know that even if I didn't keep my notes during the call that I can go back and add them to it at a later time which is very convenient for me with how busy my job can be.

Inconvénients :

Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

Effective Tool for organizing incoming information and pipeline management

Commentaires : overall improved organization with information regarding customer needs. Pipeline management, and tracking performance by reps are by far the most benefit

Avantages :

the short cutt to customer accounts in salesforce with the briefcase. the ease of access to a specific customer is very useful

Inconvénients :

it tends to get a little bit buggy, and not report to additional systems very well. The system seems to get more temperamental when we add a large number of users at one time or need to run multiple plug ins

Easy to use click to dial l

Commentaires : The ability to make calls and record notes quickly.

Avantages :

I like that Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Inconvénients :

I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Works well! Saves time!

Avantages :

Saves time and keeps everything well organized. Happy with product. Wouldn't want to be in sales without it.

Inconvénients :

Sometimes a phone number dialed will correspond to multiple contacts with same name (i.e. a John Smith with two email addresses in system). At these times, it can be difficult to determine which to connect call to. Same goes with if there are two accounts with same business name in system.

I use Tenfold all day because of the ease of use and value it adds to all my calls.

Avantages :

I love how I can take notes while I call someone and it pushes all that to SFDC for me with the time I was on the phone. Their customer support is top notch as well.

Inconvénients :

Once in a while you call someone and your previous call from a couple minues ago pops up (then quickly refreshes). Not a deal breaker but sometimes you think you dialed the wrong number for half a second.

Great tool!

Avantages :

Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls. The click to dial feature has been the most time saving tool. We have to make lots of calls and this helps immensely!

Inconvénients :

While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive. Minor complaint!

Efficient, Easy to Use, Productive

Avantages :

Increased our call volume by 37% which leads to more sales. This application also allows me to identify the work each employee is putting in daily and ensure they aren't making personal calls on company time.

Inconvénients :

Can't think of anything. Customer service is quick to make any fixes. Very rarely does it go down at all.

I love the functionality Tenfold has with scheduling and follow up tasks

Avantages :

I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel! Generating self tasks from the pop out panel allows me to keep on top of customers' needs.

Inconvénients :

If it was one thing, it would be the inability to disconnect from a call after using click to dial in our CRM.

I have used Tenfold for several months at my job.

Avantages :

This software has a very detailed breakdown of my calls for the day. The colorful pie charts encourage competition between sales reps. It is easy to read.

Inconvénients :

Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.