--- description: BOSSDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://fr.capterra.ca/software/144825/boss-solutions Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144825/boss-solutions?page=2) > La suite BOSS Solutions est une solution de gestion des ressources informatiques entièrement intégrée, disponible à la fois dans le cloud et sur site. > > Conclusion : 139 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BOSSDesk? BOSS propose des solutions adaptées aux organisations de plus de 100 employés (privées et publiques) cherchant à optimiser les opérations de leur centre de service et leur gestion des ressources informatiques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 139 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: BOSS Solutions - **Pays**: Norcross, É.-U. - **Fondé**: 1997 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Asset Lifecycle Management - Barcode/Ticket Scanning - Base de données de clients - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des flux de travail - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tâches - Intelligence conversationnelle - Macros et réponses types - Mise en forme de texte - Outils de collaboration - Planification de la maintenance - Planification des changements - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Recherche en texte intégral - Routage automatisé - Suivi de la conformité - Suivi des ressources - Suivi des ressources informatiques - Support client - Tableau de bord - Task Automation - Third-Party Integrations - Workflow d'approbation ... et 16 fonctionnalités supplémentaires ## Intégrations (3 au total) - ChatGPT - TeamViewer ONE - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de CMDB (Configuration Management Database)](https://fr.capterra.ca/directory/30959/cmdb/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avis ### "Review and outlook from a Utilities POV" — 4.0/5 > **Joseph** | *30 juillet 2025* | Équipements publics | Taux de recommandation : 8.0/10 > > **Avantages**: The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk. The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved. > > **Inconvénients**: There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory. While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities > > Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 novembre 2025* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Inconvénients**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *25 février 2026* | Politique publique | Taux de recommandation : 9.0/10 > > **Avantages**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Inconvénients**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 mai 2021* | Administration publique | Taux de recommandation : 2.0/10 > > **Avantages**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Inconvénients**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "Great tool\!" — 5.0/5 > **Zack** | *17 décembre 2025* | Relations gouvernementales | Taux de recommandation : 10.0/10 > > **Avantages**: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. > > **Inconvénients**: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. > > Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144825/boss-solutions?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144825/boss-solutions) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées