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En savoir plus sur FamilyID

Conçue pour les fournisseurs de programmes dans le sport et d'autres activités scolaires, la plateforme d'inscription en ligne permet aux utilisateurs de créer des formulaires personnalisés.

En savoir plus sur FamilyID

Avantages :

Non disponible

Inconvénients :

Non disponible

FamilyID - Notes

Note moyenne

Simplicité d’utilisation
4,8
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,6/10

FamilyID a reçu une note globale de 4,9 étoiles sur 5 d'après 79 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (79)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Emergency contact information was invaluable!

5,0 il y a 6 ans

Avantages :

I was supervising a football game and late in the game a kid was injured (what looked to be a serious injury). We couldn't find his parents in the stands and they were not answering the emergency contact numbers left with the coaches. I pulled out my cell phone and looked up his information on Family ID. We were able to track down a cell phone number from the Family ID site. We gave the number to the trainers who then talked to the parents of the young man. The family then met the trainers and ambulance at the Hospital.

Inconvénients :

I really don't have any cons at this time. We were not able to pay insurance directly in the past but now that we can it has reversed the one con that I had.

Martha
Director (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Milton Community Schools

5,0 il y a 5 ans

Commentaires : We used to hold in-person registrations, which not only was inconvenient for families but it also cost us more as we had to pay overtime to our employees. Now families do not have to be in line waiting, they can simply do this from the convenience of their home. We like the attendance feature as well. No more paper attendance! Another feature we love is being able to control who has access to the information/reports.

Avantages :

How easy is to use it. It also accommodates different needs with a variety of options to be added or removed anytime.

Inconvénients :

Not being able to organize reports according to our needs. We handle a very high number of reports and sometimes it is very hard to find them. The search feature is very specific when using the app.

Camille
Senior Account Clerk (É.-U.)
Enseignement primaire et secondaire, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Familyid user

4,0 il y a 5 ans

Commentaires : I find that their customer support is extremely helpful and accommodating, however, they can only help so far as what the software program allows them to accomplish.

Avantages :

This program is easy to use and I understand the appeal for schools to use this program, however, because we process payments and have a need for various financial transactions, this program is not efficient for accounting as it is not an accounting-based program.

Inconvénients :

The constant need to find workarounds to make this work for our needs. We process all the finances for various high school sports for the Summer Sports Camps and it doesn't easily work for what we need. While customer support is very good in trying to accommodate us, we find that there are a lot of steps we must take to make it work. We have to factor in scholarships and discounts that the Coach's randomly request as well as processing refunds on occasion where we have to factor in a separate processing fee that we charge. It get's complicated at times with all the variables we have.

Sheena
Athletic Director (É.-U.)
Sports, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Making Life as an AD Easy

5,0 il y a 4 ans

Commentaires : The amount of actual papers I need to keep organized has gone down tremendously. My school have close to 500 athletes and each athlete had 7 pieces of paper in their file. Now I have one file on each sport and that is because I choose to have a hard copy of the athlete's physical, birth certificate, proof of insurance and report card.

Avantages :

The best thing about FamilyID is that parents can read policies and register athletes quickly. Most of my parents work multiple jobs and they can register their child for athletics while sitting in traffic or on their lunch break. Also the amount of files kept on campus has gone for over 400 down to 13. I am able to share information with the school trainer quickly and easily. In the event of an emergency our trainer has excess to FamilyID and will have the valuable information needed to treat our athletes immediately.

Inconvénients :

I would like to get notifications when my families complete registrations or when corrections are made. Also when a new physical is uploaded.

Réponse de l'équipe de FamilyID

il y a 4 ans

Hi Shenna, Thanks so much for taking time out of your busy day to provide feedback. I am so glad that FamilyID is such a helpful tool for you and for all of the parents of your student-athletes! It sounds like FamilyID is helping you run a more administratively efficient and environmentally friendly sports program. I'm also happy to let you know there is a way for you to receive notifications for new registrations and updated registrations. I'm going to have someone give you a ring to show you just how you can enable these notifications in a jiffy! If you ever have questions our friendly support team is available 7 days/week via email or phone. If you call and don't get a human right away, it just means our support staff are all currently helping other people. If you dial 9 to leave a voicemail we'll always return your call. We reply to 100% of voicemails well within a couple of hours, but usually MUCH faster than that. Have a terrific day! Amy K.

Meg
HIgh School Nurse (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Made my life so much easier!

5,0 il y a 5 ans

Avantages :

This has made the organization of sport physicals and concussion testing way more organized! I am able to easily identify kids and parents who need to submit their forms in a real time setting. It is user friendly!

Inconvénients :

I wish the email was not the account identifier as people change their emails a lot and it makes for multiple accounts for the same student

Réponse de l'équipe de FamilyID

il y a 5 ans

Hi there Meg, Thank you SO much for taking time out of your busy day to provide feedback! It's folks like you who help us improve the platform each and every day! It's always surprising to our Support Team when families create duplicate accounts, and I can imagine that can create headaches on your end. We totally understand that emails change, jobs move, and sometimes people just flat out forget which email address they've used to create an account. For that very reason, we do have functionality that allows anyone with a FamilyID account to update the email address associated with their account in just a few clicks. If a family no longer has access to the email address associated with a FamilyID account, a text message with a 'reset code' can be sent to their mobile number. Please know our team is here 7 days/wk. If any of your families need help resetting an email address just send them our way and we'll help them out! Here to help, Amy Kelley VP Product & Support

Patti
Administrative Assistant (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Athletic Department Administrative Assistant

5,0 il y a 8 ans

Commentaires : We've been using familyid for 3 years for our sports program. We have (3000) athletes playing (33) varsity sports and (50+) middle school sports that need to be track each year. Familyid allows our parents to register on-line, pay the District's required Participation Fee on-line, and up-load a copy of their physical all in the comfort of their home. I'm easily able to track who is actually cleared to tryout for a sport, and the report writing allows me to send a copy of the medical information to our Certified Athletic Trainers so they are aware of any issues that might come up during the season. I'm also able to send reports to our coaches with all of their athletes' contact and emergency information. At the end of each season, I'm able to send a final report to our Administration that highlights the participation and overall revenue for each sport. If you have a number of people participating in anything at your school and you need to easily track information and collect fees, familyid is the way to go. A number of our booster organizations are now using familyid to collect their booster dues. They love it too! The familyid staff is always attentive, helpful and patient with our parents. I highly recommend familyid for your school district or office.

Avantages :

The report writing; the connection with paypal; the overall ease of manipulating the data to accommodate anyone and for any report.

Inconvénients :

Can't think of anything!

Vicki
Administrative Assistant-Athletics (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

payment option on Family ID Why??? Why???

5,0 il y a 8 ans

Commentaires : I do not understand why there has to be a payment option of a sports fee on the FamilyID website!! We do not use it and it is very confusing to parents who have already paid on the school website like they are supposed to. It holds up the lines as most kids think they have cleared and parents did not "submit" submit'" through that area and I have to send them away. I know they are "supposed" to read the instructions but I don't understand why it has to be there in the first place. It is NOT one of our options!! I've meant to call you guys about this for 3 years now, thanks for giving me a place to offer my opinion. It's very time consuming to have to send the kids away and start them over again once they get it right. Can you please remove it from our registration page!!

Avantages :

we don't have to try and read peoples handwriting any longer. It gives the coach everything they need.

Inconvénients :

Giving the parents an option to pay for the sports fee on line. WE don't use this feature, it's very confusing to many parents who may have already paid on the school website and they can't figure out why they have to pay again, so they just click out which means they don't complete the registration and when the athlete comes into clear, they can't.

Sean
Camp Operations Director/Owner (É.-U.)
Formation et accompagnement professionnel, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I wish I had used FamilyID sooner

5,0 il y a 4 ans

Commentaires : Working with FamilyID is a great experience and is allowing my camp business to provide a better product to my customers. Also, FamilyID has allowed me more efficiency with my state medical compliance forms.

Avantages :

FamilyID is highly customizable to fit the needs of your business especially when considering collecting registrations and pushing out important information to families or clients. In addition, to being user-friendly the tech-support for the software is actually real as I get my questions answered from a knowledgeable professional who cares about my success.

Inconvénients :

All the options and capabilities of FamilyID seems a bit overwhelming at first, but in my view this is not a negative as it encouraged me to think about my business registration processing in new ways.

Réponse de l'équipe de FamilyID

il y a 4 ans

Sean, Thank you SO much for taking time out of your busy day to share your thoughts and feedback! Our team is here for you 7 days a week. If you ever have a question or need help resolving an issue please don't hesitate to reach out to [email protected] or 1-781-205-2800 ext 3. Have a terrific day!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Enseignement supérieur, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A nice online tool that helps with our registrations whether it is in-house events or online webinar

4,0 il y a 6 ans

Commentaires : Helps with our events.

Avantages :

A simple way without needing to code to create and build a registration page. We use it for registrations for our campus events and online webinars. You can customize the forms you need and it is really easy to use. Form fields are plenty and instantly allow you to begin registrations.

Inconvénients :

The product can be niche and very specific. Exporting your registrations can take a bit of time to learn how to do.

Réponse de l'équipe de FamilyID

il y a 6 ans

Hi there, Thanks for taking time to submit a review of FamilyID. I'm happy to see you're enjoying FamilyID's intuitive interface and robust offering of form fields. More than a million families use FamilyID to find, sign up and pay for camps, clubs, community programs and extracurricular activities. Most organizations use FamilyID to automate the process of collecting detailed participant information, and to streamline the process of tracking signatures on agreements, policies and waivers. I understand you found the process of exporting data a bit difficult. While FamilyID isn't really intended to manage one-time events or webinars, the Support Team may be able to give you some pointers or best practice suggestions. I'd love to understand more about your specific needs to learn how we can best help you. Feel free to post a reply or contact support by phone 1-888-800-5583 ext 3 or email [email protected]. Take care, Amy FamilyID, Inc. VP, Product & Marketing

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Using Family ID in a school setting

5,0 il y a 6 ans

Commentaires : Our experience with Family ID is that it has saved time for the office and cut workloads and paper sorting to a bare minimum. Puts more responsibility on the students and parents to be more responsible for their part of the submission of school forms. No more chasing paper, for school nurses and secretaries. Everything organized in one spot with easy to retrieve reports at a push of a button when needed. Keeps direct communication open among all the stakeholders, coaches, secretaries, school nurse, athletic director and trainers.

Avantages :

Family ID makes organizing records for school offices efficient and easy to provide quick response time for information query. Allows the stakeholders to share and file information quickly in one safe location. Keeps all those signature papers and pages that you had to collect and sort in one organized data base that allows for easy reporting out when needed.

Inconvénients :

Not sure how to prove that parents are electronically signing documents. This is a slight concern, but ultimately the parents and student athletes responsibility to remain honest with their submissions

Holly
Athletic Clerk (É.-U.)
Enseignement primaire et secondaire, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent Customer Service! User Friendly!

5,0 il y a 6 ans

Commentaires : Family ID is a fantastic online system for managing athletic registrations. But what I love,love LOVE the very most is Family ID's Gold Star, Above Average, super duper EXCELLENT customer service. My customer experience is wonderful!

Avantages :

I appreciate mostly that Family ID has large "buttons" on each page.

Inconvénients :

The time that it takes to navigate between pages feels like a "long" time, but that may be due to my own operating system and not specific to Family ID.

Mike
Athletic Director (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

FamilyID has made our workload and frustration decrease dramatically.

5,0 il y a 7 ans

Avantages :

The program is easy to use and the help provided is more than adequate. We no longer have to chase kids or coaches down.

Inconvénients :

The only thing I don't like is having to have a kid redo the form each season. I wish there was a way to simply copy the previous season to the next.

Réponse de l'équipe de FamilyID

il y a 6 ans

Hi Mike, Thanks so much for taking the time to post a review. I'm thrilled to hear that FamilyID is making your workload and frustration decrease! We work with LOTS of Athletic Directors and know full-well how frustrating it can be to have to chase down paperwork. I also wanted to let you know that once a family completes a registration form, all of their information is saved right in the system. So, when it's time to sign up for another season, the parent's don't need to redo the entire form. They simply select their student-athlete's name from a drop-down and the form autopopulates for them! It takes more parents a matter or minutes (sometimes seconds) to sign their kiddo up for the next season. If you have any other questions or ever need help with the system, please give us a ring at 1-888-800-5583 ext. 3. Our Support Team is available 7 days a week for you & the parents who sign up for your programs. Have a great day! Amy VP Product Marketing & Support FamilyID

Jordan
Assistant Athletic Director (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Athletic Directors Dream

5,0 il y a 8 ans

Commentaires : As an AD I came into the job registering over 800 kids a year via paper registrations. Coaches had to have kids fill out there own emergency cards in hopes that everything was accounted for....after moving to FamilyID, not only did it save our department hours of work at the beginning of each season it has helped us maintain much better record keeping and has given us the ability to help our coaches be more organized as well. Through FamilyID our department has also developed a transportation request form for those families wishing to take transportation to or from an event other then riding the bus. I truly believe that FamilyID has changed the way athletic departments run and I would recommend it to any and all athletic departments. FamilyID Is always updating and advancing their software to help better suite the needs of the user and it always willing to answer questions when there is one.

Avantages :

User friendly Helpful Timesaver Always being updated for he better Willingness to listen

Inconvénients :

None

Kyle
Athletic Director (É.-U.)
Sports, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Get your summers back!

5,0 il y a 5 ans

Commentaires : Customer support is top notch and

Avantages :

This program can be accessed anywhere! I was able to come into the office 75% less than last summer and have not missed a beat. Gone are the days of collecting paper work by my coaches and myself. Our parents and players don't have to resubmit missing or incorrect paper work.

Inconvénients :

It takes little bit of time to transition and train all of our parents and coaches but it is going great so far!

Art
AD (É.-U.)
Gestion de l'enseignement, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Thank you!

5,0 il y a 8 ans

Commentaires : Has simplified the paperwork and encouraged parents to pay on line. Once it is submitted, no looking for cards or medical information.

Avantages :

Very user friendly site.

Renee
Athletic Director (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

I needed a program very quickly and Jason Henson helped get our program up and running very quickly!

5,0 il y a 7 ans

Avantages :

I love being able to print reports and send information to my coaches easily, quickly, and with the most updated information.

Inconvénients :

Some of my parents (users) have indicated trouble loading the program on their smart phone and have had to refresh their web pages frequently. Also, when I make changes on the administrative end, the changes are not instantly available in my reports. I don't have to wait too long, but it's usually a few minutes.

Réponse de l'équipe de FamilyID

il y a 7 ans

Renee, Thank you for your terrific rating! We're happy to hear that FamilyID is working so well for you. We noticed the slower performance during the peak days of fall sports registration. The good news is that we've done a little tweaking and made some improvements so you and your families should get the same great performance during peak times that you get throughout the year. Take care, Rochelle Founder & CEO

Christopher
Director of P.E., Health, & Athletics (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

FamilyID Makes Your Life Easy

5,0 il y a 8 ans

Commentaires : "Before using Family ID, our staff was so preoccupied with paperwork and parent complaints. Now, since working with FamilyID there are no strings attached. FamilyID provides us with an easy user friendly way to register for our athletic teams & helps us to be more administratively efficient and environmentally responsible. Our parents and coaches love it as well. It was a great move for us."

joe
athletic director (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

"Great Product"

5,0 il y a 6 ans

Commentaires : A+ grade! I am blown away with where we are with this product and where we can go with it in the future. The sky is the limit as to how our athletic program and our school can use this product.

Avantages :

I love the support staff. I am ancient when it comes to technology....They made this so easy for someone who without them would have pulled the plug on going forward with this product. So glad I did not. The software is flexible to our needs and extremely user friendly.

Inconvénients :

I have nothing negative to say about this product.

Jacquie
É.-U.
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Save time and Money

5,0 il y a 7 ans

Commentaires : FamilyId has been a real asset to our school. It has made registration for school and athletics really easy and more efficient. We no longer have mounds of paper in the office, information is readily available to teachers, coaches and our administrative staff 24-7. Parents appreciate how easy it is to register students year after year. After they enter their student one time, most of the information populates automatically. They can register their kids within minutes and upload physical forms and birth certificates. We HIGHLY recommend FamilyID.

Avantages :

Saves time once you've registered your kids, saved paper, infonis all in one place and it's available 24-7..

Inconvénients :

Would like an app for the phone and to have more flexibility in creating our own fields for info. Some of the fields we want to rename cannot be changed.

DANIEL
Director of Finance and Operations (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very easy to use product. Very flexible features.

4,0 il y a 7 ans

Commentaires : Online registrations and fee collections. Very simple and effective.
Very user friendly (for us and for registrants).

Avantages :

Ease of set-up. Was able to build programs with minimal support. Excellent online tutorials and ongoing support, if needed. Lots of opportunities for learning about new features or webinar tutorials (all free). Promotes using the product to its full capacity. Have now added athletic registrations for each season, by school, and now have added programs for AP test registrations and fee collection.

Inconvénients :

Would be great to be able to have a scholarship option within a program, so folks could apply and be approved by admin prior to completing registrations. Currently, scholarship applications require a link to an outside form.

Kyle
Athletic Director (É.-U.)
Sports, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

This changes everything!

5,0 il y a 6 ans

Commentaires : FamilyID has been wonderful. This process has organized and streamlined our entire athletic department. Our coaches love that all their information is in one place and the FamilyID customer service department has customized the experience so that it best fits our school!

Avantages :

Mobile accessibility, easy of use and customer service.

Inconvénients :

Small learning curve but the customer service is top notch!

Scott
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Really Slick!

5,0 il y a 7 ans

Commentaires : FamilyID has gotten rid of the mounds of papers we would have to collect and file from our athletes. The program can be designed to fit your needs whether you are a school of 100 students or a school of 2,000 students. FamilyID will catalog all your athletes into each sport they register for, making it easy to track the registration process for both administrators and coaches. The ease of using this electronic program allows you more time to do other tasks instead of organizing papers. This program is very user friendly and the customer support has been fantastic! I would highly recommend this product for any athletic program or school.

rob
Data Specialist (É.-U.)
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product, easy to use and make reports, fantastic customer service!

5,0 il y a 7 ans

Avantages :

This software was instrumental in our online Athletics registration and deployment of student laptops. It does what it's supposed to, it's easy to make custom reports, and they offer fantastic customer service!

Jon
Athletic Director (É.-U.)
Sports, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

So easy to use!

5,0 il y a 6 ans

Commentaires : It has been AWESOME!

Avantages :

I loved the fact that it was so easy to use. I set the parameters, no extra training required, and my athletes are able to register for sports and I don't have t worry about anything!

Inconvénients :

I haven't found anything I do not like yet.

Joanna
É.-U.
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Stowe High School

5,0 il y a 8 ans

Commentaires : FamilyID has saved me so much time. All our forms are now done online. It is very user friendly. If there is something I need the customer support is fast in response. FamilyID is willing to listen and add and make changes that I request. It has been a huge success at our school!