--- description: Shelf : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shelf - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) # Shelf Canonical: https://fr.capterra.ca/software/146524/shelf Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/146524/shelf?page=2) > Gestion intelligente des connaissances pour les centres d'appels ou les centres d'assistance, facilitant la recherche, la maintenance et la mise à jour des connaissances critiques > > Conclusion : 106 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Shelf? Shelf est destiné aux centres d'appels et aux centres d'assistance cherchant à intégrer la gestion des connaissances dans le cloud ou à passer à la nouvelle génération de gestion des connaissances optimisée par IA. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 106 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Shelf - **Pays**: Stamford, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 10,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, russe, ukrainien - **Pays disponibles**: Allemagne, Autriche, Canada, Danemark, Espagne, Finlande, France, Irlande, Italie, Norvège, Pays-Bas, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - Archivage et rétention - Bibliothèque de contenu - Catalog Management - Classification des documents - Contrôles/Permissions d'accès - Conversion de fichier - Discussions/Forums - Enquêtes et feedback - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions - Gestion des commentaires - Gestion des connaissances - Gestion des documents - Gestion des flux de travail - Gestion des utilisateurs - IVR - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Mise en forme de texte - Modèles personnalisables - Options de publication de contenu - Outils de collaboration - Partage des fichiers - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Saisie de documents - Stockage de documents - Stratégie de marque personnalisable - Tableau de bord - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (23 au total) - Box - CXone Mpower - ClickHelp - Confluence - Contentful - Dropbox Business - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de gestion documentaire](https://fr.capterra.ca/directory/30063/document-management/software) - [Systèmes de gestion de contenu](https://fr.capterra.ca/directory/10007/content-management/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Document360](https://fr.capterra.ca/software/177031/document360) — 4.7/5 (290 reviews) 3. [Microsoft SharePoint](https://fr.capterra.ca/software/1167/sharepoint) — 4.4/5 (5412 reviews) 4. [Notion](https://fr.capterra.ca/software/186596/notion) — 4.7/5 (2709 reviews) 5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) ## Avis ### "Very good and well-rounded tool" — 5.0/5 > **Rudy** | *28 juillet 2021* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 10.0/10 > > **Avantages**: I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful. > > **Inconvénients**: The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them. > > Very good. I'd definitely recommend it ----- ### "Excellent Knowledgebase Management Tool" — 5.0/5 > **Vincent** | *16 janvier 2023* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless. > > **Inconvénients**: The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types. > > I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive. ----- ### "Shelf review" — 3.0/5 > **Andy** | *27 novembre 2023* | Production alimentaire | Taux de recommandation : 7.0/10 > > **Avantages**: Relationship with the team at Shelf. Support in implementation > > **Inconvénients**: UX - really dislike the colour for some reason. > > Great partnership - worked well during implementation and continued support in set up ----- ### "Reduce Average Handling Time within your call center" — 5.0/5 > **Mark** | *27 novembre 2023* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: So far we've seen a 25 percent reduction in average handling time across the first three months of going live with Shelf. > > **Inconvénients**: There are no cons currently and the product has been very well received. > > Excellent\! The product has been superb\! The initial Shelf Training and Shelf Academy has helped us greatly. The ongoing support is also very good. ----- ### "The Best Knowledge Base Software" — 5.0/5 > **Jared** | *12 novembre 2020* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: One of the features of this product is its online\! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic\! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature. > > **Inconvénients**: The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call. > > SHELF has been great\! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/146524/shelf?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/146524/shelf) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Données structurées