--- description: Faveo Helpdesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://fr.capterra.ca/software/147036/faveo-helpdesk Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/147036/faveo-helpdesk?page=2) > Système de support basé sur des cas d'assistance, autohébergé et dans le cloud, doté d'une base de connaissances pour les entreprises de toutes tailles. > > Conclusion : 117 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Faveo Helpdesk? Ce produit est indépendant du secteur. Exemples de secteurs d'activité qui l'utilisent : Éducation Technologie de l'information Secteur bancaire Soins de santé ONG Télécommunications Grandes entreprises Hôtellerie Alimentation et boissons ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 117 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Ladybird Web Solution - **Pays**: Bangalore, Inde - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 14,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, arabe, espagnol, français, indonésien, italien, norvégien, portugais européen, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Bahreïn, Belgique, Brésil, Danemark, Espagne, France, Inde, Italie, Jordanie, Kenya, Koweït, Liban, Mexique, Oman, Pays-Bas, Qatar, Royaume-Uni et 3 de plus ## Fonctionnalités - Alerts/Escalation - Communication multicanal - Gestion de la base de connaissances - Gestion des accords de service - Gestion des centres d'appel - Gestion des courriels - Macros et réponses types - Portail client - Portail libre-service - Rapports et analyses - Recherche en texte intégral - Routage automatisé ## Intégrations (8 au total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "Very comprehensive help desk software at such a low price" — 5.0/5 > **Anmol** | *17 mars 2021* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. > > **Inconvénients**: Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly. > > We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. ----- ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 novembre 2025* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Inconvénients**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 novembre 2024* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: Lightweight Not resource intensive Relief from Custom plugins > > **Inconvénients**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "Overall Feedback" — 5.0/5 > **Muhammad Luthfi** | *26 décembre 2025* | Production alimentaire | Taux de recommandation : 10.0/10 > > **Avantages**: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) > > **Inconvénients**: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. > > Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Inconvénients**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/147036/faveo-helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/147036/faveo-helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées