AlayaCare - Avis

The right approach to home care software

Avantages :

As a software integrator and developer, we loved that Alayacare (compared to other home care softwares) had a rich and maturing API. This opens up the world of possibilities and integration touch points and allows the software vendor (Alayacare) to do what it does best and their clients (users) to focus on what they do best and use tools that work best for them. Other home care software that we have worked with tries to do everything in a vacuum. This is great for smaller organizations but will not cut it for evolving business models that require scale.

Inconvénients :

Some parts of the software are more developed than others. Some features are very deep and comprehensive while others seems to have been deployed to fill various voids and requests from the user community. Over time the depth of all features is addressed and this is to be expected with a rapidly growing software.

Service coordinator

Commentaires : Easy and user friendly - good experience since transitioning from Procura.

Avantages :

Online and live updates of schedules and user friendly, easy to train on.

Inconvénients :

That I cannot schedule multiple visits in a day on the scheduling platform.

Too top-heavy

Commentaires : Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Avantages :

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Inconvénients :

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

Great overall experience

Commentaires : Great! The ability to document in the client's home has made my day more efficient.

Avantages :

Easy access to a shared chart by all Team Members

Inconvénients :

The Alayacare form ie Medical History form. Inability to send Tasks to multiple employees Facility Scheduling - employee and client sides are not responsive to each other - requires schedulers to do more work than they should have to

Pros outweigh the cons

Commentaires : Overall, it has been a positive experience and I would use this platform again.

Avantages :

Easy to use, very responsive support team

Inconvénients :

A lot of glitching in the system, not as many features as before

Alternatives envisagées : WellSky Home Health

Pourquoi passer à AlayaCare : We heard good feedback on the product and wanted to test it.

Excellent application that is evolving continuously

Commentaires : I am still learning and looking forward to attending the conference and learning more from fellow users in different ways. I love technology and myself and a colleague are pushing to try and add the Connector and Family Portal to our services in the near future so my overall experience has been positive thus far.

Avantages :

I came from zero background in health software so have nothing to compare to, but I can say that AlayaCare is very user friendly to use and the support through Zendesk is fantastic and relatively fast.

Inconvénients :

There are many things that could be done to make AlayaCare better for day to day use. One hurdle I recently discovered the hard way as this was not informed to us by anyone, nor is there any information on Zendesk is when you hide a service on a client profile and then later on discharge the client completely, we have learned the hard way that if the client returns and we have to place them back to active, the hidden service cannot no matter what be UNHIDDEN. You can unhide a service if the client is active, but if they are discharged whether intentionally or by accident, you will not be able to unhide the service and this is very unfortunate. I think AlayaCare should also provide clients who are paying quite a lot of money each month to use the application more allowances and features to personalize our version. For example, under Client Demographics, we should be able to add a new section, or rename sections. Instead of Funding and Billing we should be able to change the name of the section, and the Additional Info section, we should have the capacity to add more than a photo.

Systems, Process, and Integration Specialist

Commentaires : Our overall experience using AlayaCare has been transformative in helping us achieve and even surpass our targets. The platform’s comprehensive features enable us to efficiently manage care plans, track patient outcomes, and optimize workflows, which has significantly enhanced our operational performance. Additionally, AlayaCare provides robust documentation capabilities, ensuring that we have instant access to essential records and reports whenever needed. This streamlined access not only saves us time but also supports our commitment to high-quality care, allowing us to focus on our patients while confidently meeting compliance and reporting standards. As a result, we feel empowered to elevate our services and drive better health outcomes within our community.

Avantages :

The platform’s user-friendly interface allows our team to implement personalized care strategies efficiently, while its robust reporting features help us track progress towards our objectives. AlayaCare’s responsive support team works closely with us, providing tailored solutions and insights that empower us to enhance patient outcomes. This partnership not only boosts our operational efficiency but also reinforces our mission to deliver exceptional care, making AlayaCare an indispensable ally in our journey.

Inconvénients :

Using the connector has posed some challenges for our team, as navigating its interface can be complex and occasionally frustrating. However, we are actively working on improving our proficiency and seeking solutions to streamline our workflow.

Colbrow feedback

Commentaires : I think the software is ok but I think it has a long way to go to improve for ease of use.
Scheduling visits can be very slow and clunky to use. It's not 'smart' by way of matching employee skill, availability to that of the visit request to identify who is a match/available. That is what is needed.
I would like someone (like [SENSITIVE CONTENT HIDDEN]) who knows our business and how we operate to help us utilise the system properly.

Avantages :

Reporting functionality - when it works. DE is great but I find I have a lot of issues with it being unable to crunch the data I need, it freezes all the time. I need to run lots of reports and then do VLOOKUPs to get what I need in 1 report. Time consuming! It takes a long time to get system improvements rolled out, without bugs! There are good features in the system but the short comings over shadow the good.

Inconvénients :

I do not like the way you have to manually create service codes, bill codes then link them to the service codes. The bill codes are not in alphabetical order in the list (but rather in order of creation which is not user friendly - especially when you have a large number of bill codes). Nor do I like that I have to update bill codes individually instead of being able to tick/select what I want to update with 'x' fee. It takes a long time. I don't like that it's not a complete package. Payroll - I'd like to see if there is any easier/better way for us to approve our visits for payroll process.

A Versatile and Evolving Solution for Healthcare Management

Commentaires : We've been with AC for nearly eight years, and it's been quite a journey, full of both challenges and successes. Over the years, we've navigated various ups and downs, learning and growing along the way. While the path hasn't always been smooth, the experience has been invaluable, and our partnership has strengthened as a result. Today, we find ourselves in a much better place, with things improving significantly and our collaboration thriving. It's rewarding to see how far we've come, and we're excited about the future possibilities.

Avantages :

What we appreciate most about AlayaCare is the extensive range of options it offers for managing a healthcare business, along with its continuous growth and innovation. This combination of flexibility and forward momentum makes it an invaluable tool for adapting to the ever-evolving demands of the industry.

Inconvénients :

One of the challenges we've observed is that they often move on to developing new tools and offerings before perfecting the existing ones. While innovation is important, it sometimes feels like the potential of the older offerings is overlooked. These tools have a lot of value and could greatly benefit from further refinement and enhancements. It would be encouraging to see more focus on improving what’s already in place, ensuring that the foundational aspects of the system are as strong and effective as possible before expanding into new areas.

Loads of Potential

Commentaires : Great people to work with. Overall good product. Looking forward to announced imporvements

Avantages :

The software is constantly improving and has many features that can help ease reporting, administration, and scheduling. Great date exploration tool to be able to build custom reports. Alayacare reps actively check in with clients to look for ways to improve and to maintain the relationship.

Inconvénients :

Some great features announced in production, but implementation can sometimes take longer than expected. Depending on the industry, certain workarounds are needed. The accounting side of this software is ok, but leave room for improvement.

More of a Partner than a Vendor

Commentaires : Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Avantages :

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Inconvénients :

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Development Leaves Much to be Desired

Commentaires : I would not use this product again. The concept is good and detail is good, but this went beyond what would be considered necessary.

Avantages :

I liked the IDEA of the software. However, there seems to have been no input from professionals in the field or back office administrators that would actually be using the product.

Inconvénients :

This software was TOO DETAILED. It was not user friendly and the amount of clicks it takes to simply schedule a visit or assign a task is significant.

Upgrading our software experience

Commentaires : The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office.

Avantages :

I like that this software is web-based and can be accessed easily if you have the link and proper credentials.

Inconvénients :

Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year.

AlayaCare

Commentaires : My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds.

Avantages :

Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.

Inconvénients :

Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment.

AlayaCare Review

Commentaires : We have had great support from our AlayaCare support team. they have answered all of our questions and provided us guidance when needed to ensure we were comfortable using the product.

Avantages :

Easy to use scheduling for billing and payroll. Easy to use queries and the AlayaCare University has a great depth of knowledge for beginner users. The customizable dashboard is great for monitoring daily vital business stats.

Inconvénients :

There are several manual functions that should have been built in at the ground level. For example stat holiday shifts need to be split if the shift goes over night; the system does not recognize even though we added the stat holiday schedule at the beginning. Shift reminders are "on the list" but not yet an active function with caregivers in the field with clients the reminder is a great way to ensure shifts are actively monitored. Mobile app usage can be a challenge for the field staff at times. The system seems to have had alot of production downtime as of late.

Great tool for HomeCare agencies

Commentaires : I can only speak in regards to daily operation of the system, I did not have any dealing with the business side of this or purchases for it. That is handled by the senior management team.

Avantages :

Scheduling, tracking clients information, tracking staff data and skills, ability to imput all the data we need for both client and staff. Ease if use and navigation.

Inconvénients :

There is a delay when entering certain skills before you can view it on the system data pulls. IE Entering skills such as Covid19 Vaccine Doses, there is a 3 hour delay, so when needing to pull that data for reports to senior management or to RHA board, we are not always accurate in that data.

Reports are way to complicated

Commentaires : Pretty good, the training is non existent and terrible, we should have had dedicated hands on training, we only know what we know and we do not know what we don't know.

Avantages :

Over all the platform is intuitive and quite easy to navigate, with the exception of data exploration

Inconvénients :

The report/data exploration section is too hard to manipulate and some of the built in agency reports are inconsistent so getting useful data is not easy. There are places where you need to do excessive number of clicks to get things done,, especially on the scheduling area.

Alayacare in the Not for Profit World

Commentaires : Working with Alayacare has been great, the team always is willing and open to make adjustments and it provides a safe, confidential space to hold all client personal health information and also the personal health information for our staff. It is user friendly.

Avantages :

The thing I love about Alayacare is the Data exploration options. It gives you any type of information you may need to help determine service capacity

Inconvénients :

Sometimes the website can be slow, and the capability to alter it to fit our needs has been somewhat challenging, but we always find a work around

AlayaCare looks nice, features not as robust as we thought

Avantages :

I like how AlayaCare looks. It is not intimidating to users. The App is very nice on mobile

Inconvénients :

Running reports is not as easy as we hoped

Great tool for Care Management

Avantages :

Software is well versed with its accounting and scheduling features

Inconvénients :

Limitation with API integration and automatic data updates

Improving our way of working

Commentaires : Great, all staff is productive and have patience to teach the individual or group

Avantages :

Easy to use it is very user friendly our coordinators learned scheduling system quick!

Inconvénients :

Not live totals in report . . .takes 24hrs - but Alaya is working on this

Alaya Care a user-friendly platform

Commentaires : Overall, using this platform is easy and as mentioned friendly user. It helps ensure that everyone involved is well-informed for any updates if they have the access of family portal.

Avantages :

Alaya care is a friendly user application.

Inconvénients :

Times that alaya making updates and changes to the platform can sometimes disrupt workflows.

Power User

Commentaires : I was already relieved when I knew this agency was not using Procura, once I got to use AlayaCare my relief evolved into elation. As a bit of a tech nerd, it's a fun to use software, the customization is second to none and we have highly valued the support we've received from [SENSITIVE CONTENT HIDDEN] and the team.

Avantages :

Coming from Procura, AC is the polar opposite for functionality. I like that I can develop my own reports, the dashboard KPIs, build forms etc. There is a high degree of customization which I've not observed in other EMR systems.

Inconvénients :

It's not clear how data sets interface - for example, differences between departments, groups and tags. Best practices are not intuitive and assistance in setting these up come with costly service charges. Auditing for data quality and integrity is cumbersome.

I am a user of Alayacare

Commentaires : I have been having a great experience with Alayacare. I love it.

Avantages :

I love how it is so accessible as long as I have an internet connection ,it makes my work so much easier especially when I need to work from home.

Inconvénients :

Cannot edit some information once it has been entered.

Cloud-based solution for healthcare agencies and organizations

Avantages :

This software helps companies of different sizes to identify the capacity and workload of their teams, allowing them to allocate more efficiently their staff and their resources. The clients are nursing homes, healthcare providers, home and palliative care companies.

Inconvénients :

The app requires a manual log-in each time you launch it because it lacks the intelligence to recognize whether you are logged in or not. Most apps will attempt to log you in using face ID if a login is required and will recognize this automatically. For employees who are not tech aware, running the report can be rather challenging. After exporting, payroll is laborious and needs a lot of human editing.