Resolver - Avis

Resolver is another valuable tool in the belt

Commentaires : We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

Avantages :

Customizability of the interface, reporting, data collection, and workflow management.

Inconvénients :

Features take a little longer to implement than expected but they do eventually make their way into production.

Resolver System Review

Commentaires : Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the Resolver support team when we need help or guidance.

Avantages :

Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system.

Inconvénients :

The reporting could be improved to deliver better presented reports that can transfer directly into board reporting

It's not great, but it works.

Commentaires : The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable.
Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable.
The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates.
I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs.

Avantages :

Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful) Templates are super useful to prompt for relevant information and maintain consistency.

Inconvénients :

The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage. Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually.

Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit

Commentaires : Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further.

Avantages :

I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.

Inconvénients :

limited training resources. More comprehensive onboarding materials are needed.

A Good Risk Solution

Commentaires : Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.

Avantages :

I think that ability to customise forms and reports and the ease of it means you don't have to depend on a third party to do it for you really allow for you to improve and adapt new process quickly and with little fuss.

Inconvénients :

The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.

Useful professional tool

Avantages :

- automation of manual process - ease of access - customer service

Inconvénients :

- minor changes to suit basic users over admin users

Nice tool to have for audit actions follow-up

Commentaires : Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports.

Avantages :

The process for following up of audit actions is automated.

Inconvénients :

The manual uploading of audit findings, recommendations and actions

Resolver Review

Commentaires : Pretty good. Simple, efficient and straightforward to use :)

Avantages :

Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it).

Inconvénients :

Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out.

Resolver Review

Commentaires : Great - Overall there are many features that work very well

Avantages :

User friendly with ongoing updates and friendly customer service

Inconvénients :

When exiting from a historic incident report it takes me back to page 1 instead of the page I was last on (page 8 or 9 etc) The visual graphs/statistics could be more user friendly

Enterprise Risk Manager

Commentaires : implemented in 2023 - journey has been good we are using it more and more and it is meeting our needs as we grow.

Avantages :

Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good

Inconvénients :

nothing to note particularly. Manuals would be helpful

Great GRC solution for our credit union

Commentaires : Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly.

Avantages :

Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs.

Inconvénients :

User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options.

Resolver - ASsoftware Company Like No Other

Commentaires : From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol

Avantages :

Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on.

Inconvénients :

There's really nothing I don't like. This is truly an awesome company.

Keeps getting better

Commentaires : Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy.
The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop.
Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down.

Avantages :

Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost. In addition, their support team are fantastic and usually respond to issues quickly and efficiently.

Inconvénients :

Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver.

Simple yet powerful

Commentaires : Resolver is a simple yet impactful tool to help with your SOX / NI 52-109 requirements.

Avantages :

The way we can multi-link controls across various processes under our NI 52-109 program.

Inconvénients :

It is not very interactive with external stakeholders. Requests should still be done thru emails.

Risk Manager

Commentaires : So far it has been great, still working through it as a new user, will need to get better feedback form the business as it gets further communicated and implemented.

Avantages :

The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction.

Inconvénients :

The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users. I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps.

Powerful and customisable

Avantages :

The resolver team are great to deal with and respond promptly to any issues.

Inconvénients :

Data model is can be difficult to understand.

University Security

Commentaires : Professional and willing to tailor to the needs of the business.

Avantages :

Ease of use, clean interface, simple reporting.

Inconvénients :

Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally.

Core daily use

Commentaires : The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

Avantages :

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Inconvénients :

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Multifunctional Resolver

Commentaires : I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.

Avantages :

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Inconvénients :

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.

Excellent products and an even better team to support the products!

Commentaires : The personnel at Resolver has made the client experience a defining moment. [SENSITIVE CONTENT], [SENSITIVE CONTENT], has been superb to work with and a good "partner/champion" for us.

Avantages :

The ability to customize the software and define fields is the most defining positive feature of this software.

Inconvénients :

The only con was that we are using an older version that will sunset at some point.

Review of Product

Commentaires : Overall I am please with the product and how we use it in our industry

Avantages :

A lot of useful tools, features and "bells and whistles"

Inconvénients :

lack of training when it comes to the use of the tool and features, alot of discovering them on your own.

Resolver for Healthcare Clinic

Commentaires : Overall experience is really good I have not had any issue with resolver. Its very easy to use and dont find myself having trouble with resolver.

Avantages :

Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors.

Inconvénients :

Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself.

A fully customizable product with a dedicated staff

Commentaires : The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner.

Avantages :

The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification.

Inconvénients :

There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified.

Perspective!

Commentaires : We are all about data and numbers. Resolver is great at providing us with both.

Avantages :

The ability to access historical documentation quickly and effectively.

Inconvénients :

There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive.

Resolver Review

Commentaires : Great company that is always moving forward. Fun to work with, innovative and true partners.

Avantages :

It’s so easy to build really user friendly and simple forms and workflows which is the difference between adoption and no adoption. We love the flexibility.

Inconvénients :

The hierarchy view doesn’t support 1-1 relationships. Reporting layout and flexibility could be better. Trending could be better and linked to changes in workflow states rather than just predefined time periods. Not easy to see historical history without having to build a “history” object type (point in time reporting is not obvious to the user)