--- description: Phone.com : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Phone.com - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [Phone.com](/software/147610/phone-com) # Phone.com Canonical: https://fr.capterra.ca/software/147610/phone-com Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/147610/phone-com?page=2) > Solution de téléphonie avec transcription de messagerie vocale, marquage vocal, planification, système click to call, etc. > > Conclusion : 71 utilisateurs lui ont donné la note de **3.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Phone.com? Petites entreprises ayant plusieurs employés réunis sous le même toit ou répartis sur plusieurs sites. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.6/5** | 71 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Phone.com - **Pays**: Newark, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 18,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Automated Attendant - Chat en temps réel - Chat vidéo - Clavardage privé - Conférences vidéo - Contrôles des hôtes - Diffusion continue de présentation - Enregistrement des appels - Enregistrements - Fichiers audio et vidéo bidirectionnels - Filtrage d'appels - Gestion des centres d'appel - Gestion des réunions - IVR - Liaisons SIP - Logiciels SIP (softphone) - Main levée électronique - Messagerie vocale - Outils de collaboration - PBX - Partage d'écran - Partage des fichiers - Planification des appels - Rapports et analyses - Routage des appels - Suivi des appels - Transcription automatique - Transfert d’appel - VoIP ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels d'audioconférence](https://fr.capterra.ca/directory/32919/audio-conferencing/software) - [Outils web conférence](https://fr.capterra.ca/directory/30075/web-conferencing/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (313 reviews) 3. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Avis ### "Phone.com is the best VOIP Office phone service" — 5.0/5 > **Rick** | *13 juin 2022* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none. > > **Inconvénients**: Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything. > > Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends. ----- ### "Look professional like a big organization" — 5.0/5 > **Chassity** | *17 février 2023* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours. > > **Inconvénients**: I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs. > > My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use. ----- ### "Great when it works" — 3.0/5 > **Becky** | *22 novembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 3.0/10 > > **Avantages**: The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). > > **Inconvénients**: The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. > > Awesome when it works, but super glitchy and lately has been failing completely. ----- ### "Dialing for Dollars is EASY\!" — 5.0/5 > **David** | *30 janvier 2026* | Organisme social ou civique | Taux de recommandation : 10.0/10 > > **Avantages**: Everything about Phone.com is terrific\! From initial setup to ongoing support, pricing, and ease of use. > > **Inconvénients**: The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. > > I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. ----- ### "Sound Big For Little Money" — 5.0/5 > **JACK** | *10 août 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: State of the art PBX was highly customizable and made our business sound like a fortune 500 company. > > **Inconvénients**: It currently does not have a google chrome extention. > > I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/147610/phone-com?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/147610/phone-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées