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Based on all of the things each software pricing level offers, Gymdesk sets itself MUCH higher over other software programs available. I would recommend to anyone.
A bit difficult to navigate belt ranks when different classes can count towards time in grade.
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RECOMENDED APPLICATION FOR YOUR GYMS
Avantages :
this is easy application to use because it can help me to manage the teacher's schedule of workout!!
Inconvénients :
there are no problems inside the application and i use it well
Gymdesk nailed it
Commentaires : Excellent. I would highly recommend any gym owner give gymdesk a shot. Even if it wasn't for you (and I'd be surprised if it wasn't), you lose nothing by trying.
Avantages :
Very easy to use Lots of built in features No upsell No sales team/sales pitches Excellent customer service. You email, they get back to you quickly. Simple as that. Tons of online content: youtube videos, articles, podcasts, etc.
Inconvénients :
It does not pair super well with Square. There are some limitations to how you can use the physical POS with it. I hear stripe is the better option in this case.
Alternatives envisagées : Kicksite
Pourquoi choisir Gymdesk : Mindbody was terrible and extremely expensive Zenplanner was OK but felt very dated and lacked modernity. Prices have gone up quite a bit too.
Logiciel antérieur : Mindbody
Pourquoi passer à Gymdesk : Excellent price Modern and easy to use Lots of features and extras with no upsell No awful sales team and sales pitches
TERRIBLE customer service and support--simply terrible.
Commentaires : Terrible. I am cancelling and going with the company's competitor. At least they provide a customer service phone number.
Avantages :
It is an OKAY membership management platform.
Inconvénients :
Gymdesk's customer service and support is TERRIBLE. For one, they do not provide a phone number at ALL. After several emails asking for a callback, someone responded back that they do NOT do CALLBACKS but that they would SCHEDULE a customer service call. Really? Okay, yes, let's do that. What a pain. Especially because I am calling about the 3 THREE charges a month that my $75 a month service is supposed to cost.
Réponse de l'équipe de Gymdesk
il y a 2 ans
Hi Mark, While we do not provide live phone support due to our customers being in many timezones, we do provide extremely effective and quick one on one support via live chat, email, or a scheduled video call on demand. We responded promptly to your inquiry and addressed your concerns in under 1 hours time. Ultimately, it was a user error on your end that we helped you discover and resolve. We did everything in our power to address this and are sad to hear that you chose to no longer utilize our services. We take pride in our customer service as evidenced by the many other reviews here. Since this review was submitted before we could clear your misunderstanding regarding the charges, we hope you'll reconsider. Regardless, we wish you the best with your gym endeavors.
Small to medium gyms highly recommend.
Commentaires : Very good, streamlined everything so far. Daunting task of a new gym, kids members, uniforms and sales all simplified with gym desk.
Avantages :
Simple, easy to use platform. No crashes, lagging or interruptions between client and gym. Underestimated this software, worth the price.
Inconvénients :
We are using our own website portal which means another cost for us but have not had enough experience with the provided website to use yet.
Awesome software
Commentaires : Awesome software. Everyone finds it easy to use. No real complaints at all.
Avantages :
Easy to use, logical UI, helpful staff. It's very enjoyable, and leagues ahead of the others I tried.
Inconvénients :
Checking in history isn't saved.. I guess if you use the front desk app it might, but that's a whole load of overhead for us. Also seem to have 2 waivers being signed sometimes somehow, dunno how or why there are two 😄
Alternatives envisagées : Martialytics
Pourquoi passer à Gymdesk : Martialytics has a horrible UI and poorer features.
Réponse de l'équipe de Gymdesk
il y a 3 mois
Matthew, Thanks so much for taking the time to share your feedback. We're thrilled to hear that you've had a great experience. We also did want to offer support for the cons you referenced. If you see duplicate waivers, that’s usually because the document is assigned to both memberships and the sign-up form. You’ll want to remove the waivers from your memberships to prevent this. To remove the documents from memberships, click on the “Members” tab -> click “Memberships” -> click the pencil to edit the membership -> under the “Documents” section, uncheck the document. Do this for each membership. As far as the check-in history, we'd be happy to troubleshoot that for you, as it should be logged. Could you reach out to our support team (https://gymdesk.com/contact) with an example and we'll get that sorted for you? Thanks so much for your partnership! -The Gymdesk Team
a very grateful customer
Commentaires : 10/10. We are grateful for an easy to use software management system.
Avantages :
its sleek design and easy to use format.
Inconvénients :
We would like for their to be more website integrations.
Alternatives envisagées : Mariana Tek
Pourquoi choisir Gymdesk : it was not a great product to use compared to gym desk. the software felt outdated, clunky , and did not provide many options for gym management.
Logiciel antérieur : ABC Glofox
Pourquoi passer à Gymdesk : cost effective, no contracts or additional fees, simple and easy to use format
Warrior Axe CrossFit
Commentaires : Absolutely love the experience. Customer service has been very attentive and responsive
Avantages :
Very easy to use. I love the web design function.
Inconvénients :
A lot to learn. As I have played around I have gotten more effcient
Great product for my dojo
Commentaires : Very good product. Easy to use for members and staff.
Avantages :
Supports staff and clients well. Easy to set up.
Inconvénients :
Still having some trouble with tax reconciliation.
Alternatives envisagées : ABC Glofox, Zen Planner et Mindbody
Pourquoi choisir Gymdesk : Too cumbersome and very difficult to use. Some data and contacts got lost.
Pourquoi passer à Gymdesk : Superior interface for martial arts, great pricing, great app for students
Fairly priced and full of features that we need
Commentaires : Very satisfied with the amount of features and customer support when I do run into issues
Avantages :
Managing capacities per class is crucial. I want to places can do auto billing but to be able to reserve the amount of spots per class and be able to see how many are taken incentivize users to book their class is ahead of time. One thing I would like to see them implement is allowing me too cut off the window. 15 minutes out. They allow intervals of hours or days, I would like to see them add minutes so that I can close the window. 15 minutes before class starts so that people can’t register or cancel in that timeframe.
Inconvénients :
Would like to be able to cancel sign in/cancellation 15 minutes out
Quality Product, easy access and spot on to work with.
Commentaires : Super easy to install, fast interface and integration for my needs. Love it.
Avantages :
Easy to work with, great interface, like the flexible options!
Inconvénients :
No real complaints… Maybe customized belt test promotion option!
Great Software For Martial Arts Schools
Commentaires : Nothing but a positive experience with Martial Arts on Rails, highly recommend it
Avantages :
There are so many great things about this software, the depth of features is fantastic and covers pretty much everything a martial arts school would need! The technical assistance is another massive plus point, you always get a prompt polite response to your queries and everything is resolved super quick. Another plus point of this software is that is is super easy to use and navigate through, a lot of thought has gone into the layout and ensuring the most important features are right there at your fingertips. Another positive about this software is the developers are always updating it with new features, which is fantasict, they really are determined to provide the best possible software out there. I wouldn't hesitate to recommend this software to any other Martial Arts Clubs based on my experience using it!
Inconvénients :
One of the biggest cons with this software, if there are any, is the lack of an app. I feel this would be the icing on the cake.
Nothing but amazing!
Avantages :
The beautiful UI and overall feel of the software got us hooked! This software is on par if not better than most big named software out there that we have tried at a fraction of the price! Although there are a ton of amazing features, nothing comes close to how the customer service makes you feel when you join. Customer service is hands down the best thing about this software. If we have an issue they personally emails us back almost instantly to get it resolved! They are there anytime of day to assist and make sure the software is running at its full potential. The best of all is that they listens to feedback and actually implements them! WHAT? I've asked my recent software many times for what I thought were simple requests, and have always gotten a "we will see what we can do" response. The software is constantly being updated and cared for! Martial Arts on Rails has been one of the greatest decisions we have ever made for our school/business. Don't be like us and wait to get started. Sign-up now and see for yourself how amazing this software is!
Inconvénients :
There is nothing to dislike. If we have an issue the customer service finds a way to fix it. No matter what.
Alternatives envisagées : RhinoFit et WellnessLiving
Pourquoi choisir Gymdesk : Kept feeling like the price was going up while more and more restrictions were being added. We would contact customer support just for them to transfer me to another person who would then transfer us to another person, that would make us wait for an email that never arrived. Also It felt/looked like their software was stuck in the early 2000. Complete opposite of Maonrails!
Logiciel antérieur : Zen Planner
Pourquoi passer à Gymdesk : Pricing. Integrations to our current billing system. Beautiful UI and customization.
Very Happy
Commentaires : Amazing customer service. Great software for members and administration.
Avantages :
Ease of use for myself and members. Website development. Customer Service.
Inconvénients :
There are some filters I could use with Mindbody when running reports or creating back end changes which make things easier.However I have only thought this once or twice in my year of using their software and it does not impact my operations.
Alternatives envisagées : Acuity Scheduling
Pourquoi choisir Gymdesk : Initially cost. Gymdesk was recommended.
Logiciel antérieur : Mindbody
Pourquoi passer à Gymdesk : The trial was incredible. The setup was easy and fun. Great member feedback.
Excellent software to manage a martial arts school
Commentaires : I don't have to manually keep tabs on when students need to pay. It's much easier to have the system remind them rather than me. I like that fact that I can run the website, billing, attendance, and marketing all in one system!
Avantages :
The system is very straightforward and not difficult to learn. The support is fantastic. Any questions I had were addressed in a very timely manner. The price is right for a small martial arts school to be able to save time managing the business side of running a school.
Inconvénients :
Overall, the software is great but some a couple more customizations would be nice. Being able to customize the dashboard to display what is most important to the administrator. More customization on the website. Example, being able to change the link "Book" on the schedule to something else like "Free Trial Class". I use the booking function for leads rather than students. The check in screen can also be a little easier. Possibly have student names listed that are able to check in to next session available so they can just click on it.
Alternatives envisagées : Zen Planner et Mindbody
Pourquoi passer à Gymdesk : The biggest draw was the price and the ability to try the software for free.
Best Martial Arts Specific Software We've Used, Exceptional Customer Service
Commentaires : The customer service with MAonRails has been fantastic. Eran goes out of his way to help and answers quickly. They were also willing to work with us on price which for a small school is greatly appreciated.
Avantages :
The interface is clean, easy to navigate for students and administrator. Easy to customize and get up and running quickly. Like the family account feature, belt ranks are easy to create, add, and modify. Customer Service is fantastic, quick answers and always willing to help.
Inconvénients :
That each document cannot have a customizable email saved. A bit difficult to navigate belt ranks when different classes can count towards time in grade. Also, the gym schedule is not great. Would like to see a month at a time.
Martial Arts on Rails Review
Commentaires : We were looking for a product to manage a small wrestling club and strength training business. We do not have a full-time manager and most of the products were overly complicated. Martial Arts on Rails has turned out to be the perfect solution.
Avantages :
The software is extremely easy to set-up and use, yet it has sufficient flexibility to manage our club in the way we want to operate. Interface is excellent and intuitive. The ability to create a website and easily integrate with a payment gateway was also excellent. Finally, customer support is to notch.
Inconvénients :
At first I was concerned that it did not have a corresponding App but the website works great on a cell phone and this has not been an issue. The product team continues to add features and improve functionality. No concerns.
Makes operations smoother
Avantages :
Simple to set-up and use, provides commonly needed features, making it easy to communicate with students, handle memberships, take payments, waivers/contracts, track prospective students, as well as provides small details that software we used in the past have overlooked (ability to close your gym operations for a period of time, so you don't have to manually freeze each member)
Inconvénients :
the freezing of memberships is counterintuitive, and requires some workarounds
Dojo, Done Easy!
Commentaires : Its been an absolute breeze to run my Dojo from start to finish. My experience has been wonderfull and I would definitely recommend Gymdesk to any Dojo or Fitness business.
Avantages :
Gymdesk allows me to automatically send my invoices and generate new ones without me needing to amend or change anything. I save so much time through Gymdesk and I love that i can do everything from a mobile device.
Inconvénients :
Honestly, I am yet so see anything that I dont like.
A Must have for Gym Owners
Commentaires : Gymdesk is a lifesaver. I am able to organize all of my work flow in one system. I love the membership renewal, the personalized website, the group text message marketing, the online store for selling our products, and so much more!! It’s definitely a must have for all gym owners. There are so any features to use. I love Gymdesk and will never change. They are truly the best!!
Avantages :
I absolutely love Gymdesk memberships management.
Inconvénients :
I really cannot find anything that I least like at this moment.
Really please with Gymdesk.
Commentaires : The support is really, really responsive. I am impressed with that. Almost always within an hour or two, or quickly next day. The best.
Avantages :
It 'sings' to me. So much software is not 'ready out of the box.' There was such a learning curve. Many charge, demo required etc. As a busy gym and yoga studio owner with some capacity to learn on my own, I was up and in this in less than 5 minutes...and understand most of it. From there, it has served me well on customer management, communications, booking and payments.
Inconvénients :
I could use some more specific things pertinent to how I run my businesses, but perhaps others don't. So I could use some customization on a few things. I also get confused from time to time on the forms/sign up/membership connections...I think that could be better explained. Again though, it may be how I run my business not necessarily what makes sense for most consumers.
Great martial arts management software
Avantages :
Great membership management, auto billing which is important, attendance tracking, sales & marketing Are great. The only email and text function is a game changer too! You have to pay a little extra but it’s a huge life saver to send messages out quickly to all members or to certain members.
Inconvénients :
I’d like to see this software give the member the ability to track their progress according to the program, ranks and promotion requirements. For example, when I set certain skills for a particular rank, the student cannot see what those skills are on their one member portal. They can see what rank they are, but not the skills associated with the rank.
Réponse de l'équipe de Gymdesk
il y a 3 ans
Hi Maurice, thanks for the positive review and continued support! We do have the option to show promotion criteria for the current to members, if you reach out we'd be happy to show you how to do that.
GymPreview
Commentaires : A great app with all the right features, very helpful and easy to setup, customer service is top notch.
Avantages :
Has a appealing user interface,with many customizable options
Inconvénients :
Not many negatives I have towards this platform but wish it had an app in the playstore and the gym sheduling can be a little confusing.
Instructor
Avantages :
Having used a couple products prior, this one works best for our schools, because of the size, the affordability and features. We use to have to carry hard copies of paperwork/release now we can pull it at any location, even at tournaments sites if needed.
Inconvénients :
The inability to just read or replay to messages seems to be a bit problematic as I get email notifiations, but, if I don't read the email or on the message screen, those messages may go unanswered for some time.
Excellent Gym Management Portal
Commentaires : My overall experience has been positive. [SENSITIVE CONTENT] is very responsive to email questions. The software system meets my needs and is cost effective. I still have more to learn about it’s functionality but things are going well.
Avantages :
Ease of accessibility to manage many aspects of the club I operate
Inconvénients :
The amount of times I’ve had to reach out for assistance. The FAQs are helpful but not as clear as they could be
Fantastic product and customer service
Commentaires : Fantastic- great product, even better customer service- have sent multiple questions via email and have always received detailed and fast replies.
Avantages :
Clean, intuitive UI that is very easy to use and maintain our memberships. great product, even better customer service.
Inconvénients :
when i started using this software, there was no integration with GoCardless- however since then, Gymdesk has implemented this! They were great at communicating the update to us.
