--- description: Gainsight CS : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gainsight CS - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Gainsight CS](/software/148980/gainsight) # Gainsight CS Canonical: https://fr.capterra.ca/software/148980/gainsight Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/148980/gainsight?page=2) > Gainsight transforme les points de données en une stratégie réalisable pour la réussite des clients, en permettant d'augmenter la rétention et d'augmenter les revenus. > > Conclusion : 48 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 48 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Gainsight - **Pays**: Redwood City, É.-U. - **Fondé**: 2009 ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, japonais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes de compte - Analyse des sentiments - Analyse visuelle - Engagement des clients - Gestion de l'expérience client - Gestion de la communication - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des comptes - Gestion des enquêtes et sondages - Gestion des recettes - Intégration des employés - Modèles personnalisables - Outils de collaboration - Rapports et analyses - Score "health score" - Segmentation de la clientèle - Suivi de l'engagement - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (16 au total) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de clients ambassadeurs](https://fr.capterra.ca/directory/31435/customer-advocacy/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Custify](https://fr.capterra.ca/software/190125/custify) — 4.9/5 (122 reviews) 3. [monday CRM](https://fr.capterra.ca/software/1024614/monday-crm) — 4.7/5 (453 reviews) 4. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews) 5. [Skalin](https://fr.capterra.ca/software/1018511/skalin) — 4.9/5 (55 reviews) ## Avis ### "The product delivers" — 4.0/5 > **Chad** | *24 octobre 2019* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers. > > **Inconvénients**: The recorded training was very long and painful. This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful. > > I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales. ----- ### "The best tool to manage your clients as a Customer Success team member" — 4.0/5 > **Utilisateur vérifié** | *21 novembre 2022* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand. > > **Inconvénients**: The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake > > I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions. ----- ### "Gainsight admin review" — 3.0/5 > **James** | *27 mai 2024* | Services et technologies de l'information | Taux de recommandation : 1.0/10 > > **Avantages**: The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base > > **Inconvénients**: The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky. > > Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system ----- ### "Good CMS Tool" — 4.0/5 > **Utilisateur vérifié** | *25 juillet 2022* | Sports | Taux de recommandation : 6.0/10 > > **Avantages**: Gainsight is good for onboarding customers and tracking health scores. > > **Inconvénients**: It's a clunky system and the salesforce integration and timing syncs can be a lot better. > > Gainsight is solid for it's primary functions at our company. ----- ### "Great pairing with SFDC." — 4.0/5 > **Utilisateur vérifié** | *8 février 2023* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer. > > **Inconvénients**: Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/148980/gainsight?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/148980/gainsight) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées