Justworks - Avis

Logiciel de gestion d'entreprise

Avantages :

Ce logiciel nous permet de gérer le temps, le capital humain et le suivi des congés. Ça facilite également le virement des salaires aux ouvriers.

Inconvénients :

Il n'y a aucun inconvénient pour ce logiciel. C'est un logiciel qui très appréciable pour les utilisateurs. Je conseille aux gens d'utiliser.

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.

Avantages :

I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Inconvénients :

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

Justworks does what it says on the tin

Commentaires : The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.

Avantages :

Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.

Inconvénients :

There are a couple of limitations that are vexing, verging on boneheaded: * PTO requests don't show remaining balance for the PTO plan * Unpaid time off is a manual ordeal * There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still * No expense management or reimbursement scheduling. It's just a manual process. * QBO integration is weak, but I've been promised it'll improve

Worst PEO ever

Commentaires : They just suck and I suggest you to not to be misled by their sales pitch

Avantages :

Somewhat easier to use they put too much burden on the company.

Inconvénients :

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers

Justworks - Just do it

Commentaires : Amazing across the board!

Avantages :

Justworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.

Inconvénients :

Honestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.

One of the best decisions we've ever made for our small business!

Commentaires : Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!!

Avantages :

The Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore!

Inconvénients :

Honestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated!

Very Satisfied Customer...

Commentaires : After the transition from sales to the onboarding process with the implementation, [SENSITIVE CONTENT HIDDEN] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, [SENSITIVE CONTENT HIDDEN], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team.

Avantages :

I love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available.

Inconvénients :

At this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email.

Fantastic

Commentaires : Justworks i sby far one of the best service providers that I've worked with across any discipline. The software is easy to use, the help is fantastic, and the support options (email, phone, or my favorite: Slack) are top notch. Whenever I have a question, whether about the software or about a specific payroll or benefits question, I hop on Slack and am able to chat with a representative within a couple of minutes. I've found them universally to be knowledgeable and helpful.

Avantages :

Justworks of course isn't just a software package, but the software itself is top notch. It's easy to use, a complete solution, and makes it easy to adminster our entire workforce quickly. If I had to pick the best attribute, it would be management of payroll. Prior to Justworks we had bounced around between a few different payroll providers, and the experience was subpar. With Justworks it's point and click, and I can walk away with confidence knowing that it will be done correctly.

Inconvénients :

I would like to see more training offerings built into the platform, for example a general training course for new managers, but I can't think of any other offerings that are lacking.

Love JustWorks

Commentaires : Great product and great customer service.

Avantages :

Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.

Inconvénients :

Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.

Streamlines life for startups

Commentaires : Positive

Avantages :

Justworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house)

Inconvénients :

We had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared

Amazing PEO and HR Product

Commentaires : I loved using Justworks and I think they are thoughtful in their design and product updates.

Avantages :

They make everything about managing your employees payroll, benefits and compliance easy to manage. During COVID, they mobilized really quickly so that companies could have the correct reporting to file for COVID relief federal initiatives and were a huge reason why companies were able to received their relief packages. I love their UI and I think their platform is super intuitive and user friendly.

Inconvénients :

At times, their customer support can be backed up, however you will always received a response from someone who is extremely knowledgable in the product and they will ensure your questions are answered.

It Just Works for our employees

Commentaires : We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Avantages :

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Inconvénients :

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

A Must for growing Start Ups

Commentaires : The platform is an amazing plug in play architecture that allows us to focus on building a business and not spending time on cumbersome administrative processes.

Avantages :

Ease of use , functionality and the added value of payment services

Inconvénients :

Would really like document repository capacity or employee files

Justworks is fantastic!

Avantages :

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

Inconvénients :

I really can't think of something I would change.

Best Decision We Ever Made

Commentaires : My experience with Justworks has been top notch. I keep getting calls from competitors (ADP) to switch and I keep telling them that I am very happy and don't want to switch.

Avantages :

Very easy to use and if I don't know how to do something, I get support immediately.

Inconvénients :

I cannot think of any part of the Justworks software that I don't like. Maybe the report writing could be better?

JustWorks saves us time and keeps our HR organized

Commentaires : We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.

Avantages :

I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.

Inconvénients :

Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

Easy Transistion

Commentaires : Overall my experience with Justworks has been very good. I transitioned from a large PEO that offered a lot more services than I needed and I was not really sure what I was paying at times. I have found Justworks offers everything I need to easily process payroll, including bonuses, and the health insurance program is actually better at least for my family than what I was getting in the past. There have been times when I needed help fixing things I did incorrectly or just special circumstances and the Justworks staff was very happy to help me out.

Avantages :

The Justworks product is pretty intuitive so makes it easy to use. My company is in the technology industry so I need a product that my staff can quickly tap into when needed but that doesn't require babysitting .

Inconvénients :

I don't like that the payroll reports download in a spreadsheet that I personally find less readable than I would like. I would prefer a simple report format that lists each person's' details similar to a check stub and then provides a summary. I am not a trained accountant or bookkeeper so I appreciate things being super simple.

Boomer: a utile and effective, though understandably invasive employee time-clock app.

Commentaires : As a user this solution is better then just a spreadsheet, time cards, or anything like that. It seems a bit over-engineered, shouldn't cost money (since they probs sell your data anyways), and a bit Orwellian both for the employer and Boomer.

Avantages :

Boomer is easy to use for the most part. You can either clock time for a completed shift or check in at the start and at the end (and add breaks etc.) You can choose a location (e.g. Home office, Scranton Office, etc.) I like that it still works with location turned off, if the administrator allows that. See Cons below:

Inconvénients :

I can't speak as an administrator, but as a user these are my thoughts: Though the administrator can turn off location fencing so that you don't need to allow location-tracking to clock in/out, the app overall feels a bit invasive, and almost Orwellian. One of us has an app that tracks other apps, and reported that Boomer checked or attempted to check their location over a million times in like a week. I also don't like that it's open source, or free. There should be a 100% free, open-source, perhaps even self-hosted solution that maybe isn't quite as feature-full. After all, clocking in and out of work isn't _that_ complicated.

Incredible Admin and Employee Support

Commentaires : I have found exemplary employees in all aspects of the process (sales, onboarding rep, account rep, HR support, accounting). I feel thankful every day that I have the support and guidance of Justworks to help navigate the complexities of payroll, benefits, and compliance.

Avantages :

The customer service is unmatched with some of the more well known brands. The website is very intuitive, and easy to use. If you do have a problem, or question, there is no ticket system where it takes forever to get a rep. You have a dedicated, accessible account manager who is your go to, and can also work with the 24/7 support team. Instead of every question going through you as an admin, their support team is very hands on and works with your employees as well.

Inconvénients :

There have been a few limitations on the PTO system that I have had to find workarounds to, though I believe this is going to be corrected in the next few months.

Justworks is THE BEST!

Commentaires : Love love love Justworks! Their customer service is superb... every single person I’ve dealt with at their company has been professional, knowledgeable and so helpful!

Avantages :

We love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!

Inconvénients :

The only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.

Worth its weight in gold!

Commentaires : We switched to Justworks from a traditional payroll provider and have loved the experience. Justworks makes it easy to onboard employees all over the US and has exceptional customer service to help with any and all compliance and payroll questions. I get sales calls all the time from other PEOs and ignore every single one; we have no reason to leave and we're so glad we've made the switch!

Avantages :

Easy to use, the account reps are extremely quick to reply and helpful. There's always a real human a click of a button or a phone call away to answer questions. They've simplified our operations and made it much easier to manage a widely distributed remote team.

Inconvénients :

I'd love for the search function to be a little stronger—we have a ton of vendors and there's no way to search for them currently. It would also be great if this software had an org chart builder!

Amazing support and knowledge

Commentaires : Honestly, Justworks saves us so much time with benefits and payroll overall. If there are compliance questions, we can go to their portal or ping their customer team.

Avantages :

Justworks is incredibly easy to use and manage payroll and benefits. They are constantly evolving and rolling out more benefits to their customers. In addition, their customer support is some of the best I've experienced. They always work with you to find a solution

Inconvénients :

Our only complaint is working with rolling start dates and benefits. However, their team was able to help us find a workaround and work with us on those issues.

fabulous payroll software

Commentaires : yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.

Avantages :

we moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.

Inconvénients :

they do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.

Simply put, Justworks just works

Commentaires : Understanding your business needs at different portions of the remote-work industry is difficult but with Justworks Hours, it's easy and seamless to visualize (and pay) our hard-working efforts from our entire staff

Avantages :

We really like the ease of deployment for Justworks -- but mainly the ease at keeping track of both our full-time and our contracted employees is pivotal. The access to our staff directory and the hours they all keep allows freedom to work from anywhere.

Inconvénients :

There isn't a single feature that I can say we have any issue with this. It's quite literally a perfect product.

Good, but pricey

Commentaires : Overall positive, but could be smoother.

Avantages :

The interface is easy. There's always a place to find the answer you are looking for. I like the discounts for healthcare while using Justworks as a PEO.

Inconvénients :

The software is great. However, I didn't love that when we onboarded with Justworks they didn't let us know that we needed to take lots of steps with the state to cancel certain things. We got hit with some unexpected fees and slapped on the wrist. It also cost us lawyer and CPA $$ since we had to get their advice on the matter.