BigChange - Avis

Working with Big Change

Commentaires : See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Avantages :

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Inconvénients :

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

BigChange

Commentaires : Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.

Avantages :

My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.

Inconvénients :

I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.

If you are an existing company and you take on this product, expect a disappointing Big Change!!

Commentaires : You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.

Avantages :

Sales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

Inconvénients :

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.

Great piece of Software!

Avantages :

Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!

Inconvénients :

The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.

Hudson White Services And BigChange

Commentaires : Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.

Avantages :

User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!

Inconvénients :

mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.

A complete solution

Commentaires : Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Avantages :

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Inconvénients :

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

SWS Northwest Ltd

Commentaires : [SENSITIVE CONTENT] our trainer is fantastic. What she doesn't know isn't worth knowing. She is so patient and very helpful and really good fun to talk to.
Eli Sufrin is always available to help us out.
It has been hard to get this implemented, it has taken us a good 6 months to roll out. But this is down to me being very busy as well.

Avantages :

Its functionality and the ability to hold all our customers details, job details and job tracking.

Inconvénients :

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

Thumbs up for BigChange

Avantages :

That all the things we need are on the same software and they all work together. We previously used 4 pieces of software to do all we do on BigChange, and it's made our processes so much slicker and more professional! Our resources have found the app so much easier than previous software's we've used.

Inconvénients :

Stock & Equipment is not easy to use at all. I have tried to work round with what we can but I can't find a way this will work for us

Drive Bigchange to Drive your company forward

Commentaires : Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Avantages :

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Inconvénients :

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Whole business can now function as one

Commentaires : Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful

Avantages :

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team. The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Inconvénients :

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Excellent customer service and support, but some technical limitations around integration

Commentaires : The people side is great, everyone is helpful and knowledgeable, there are some annoyances on a technical level around integration and reporting - escalated tickets take too long to resolve.

Avantages :

The onboarding and customer service is great. First line support are excellent and it's refreshing to find a company that you call and easily get through to a real person that can resolve problems. The availability of the APIs is generally better than the alternatives.

Inconvénients :

The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of report exports for integration.

Good CRM System

Avantages :

We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork.

Inconvénients :

The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing.

Job Watch

Commentaires : Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.

Avantages :

The process of setting up the software was much easier than expected and using the system to match our existing work sheets and procedures was very easy to do. The system allowing us to see everything as it is happening has had a massive impact on our business. We can now invoice quicker because we can see straight away if a job has been completed without having to make phone calls to our operatives. Getting live data from vehicles has allowed us to track mileage much easier and help us monitor our vehicles much more efficiently. The planner allows you see if the work you are giving your operatives is realistic.

Inconvénients :

On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but we have to keep track of this another way off the system.

Big Change - Good System once you get the hang of it but hard to learn and quite time consuming.

Commentaires : I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.

Avantages :

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to. I also like the Easy Views - This is one of the most helpful sections of the system.

Inconvénients :

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in. The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system. MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination. JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

A comprehensive job management platform

Commentaires : Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly.

Avantages :

BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful.

Inconvénients :

As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost.

Operations Director

Commentaires : Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin ,

Avantages :

Instant updates from the field engineers to the office enabling the support staff to update customers , it has a built in vehicle tracker which saved us money as we was able to remove our existing trackers from the vehicles cutting down on running cost , we have also reduced our paper work by 85% which is a saving to the company

Inconvénients :

Stock systems is not straight forward and site asset logging does not work how we would like it , but knowing big change this will be sorted in the near future

Big Change Review

Commentaires : Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base.

Avantages :

The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed.

Inconvénients :

The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system.

I’m a convert!

Commentaires : I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!

Avantages :

It is really easy to interrogate and interact with

Inconvénients :

Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets

Sherbornes Review

Commentaires : Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.

Avantages :

big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.

Inconvénients :

As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.

Big change, Big easy.

Commentaires : Brilliant support provided quickly. It's fast, efficient and easy to use.

Avantages :

Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.

Inconvénients :

As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.

Service & Maintenance company using BigChange for all aspects

Avantages :

The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.

Inconvénients :

At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.

JOB WATCH

Avantages :

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too. Road Crew are always helpful and knowledgeable and theon-line help centre is also useful. The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage. Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Inconvénients :

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

Apardion Review - August 2022

Commentaires : So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. Any changes to any reports can be carried out much easier as we used to use paper copies of reports. Big Change has helped us save a lot of time on a daily basis.

Avantages :

System is suitable for many different types of jobs our company require on a daily basis. Schedule a job cannot be easier, likewise to edit a scheduled job is quick and simple.

Inconvénients :

Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time consuming or complicated for new users to remember.

A Big Change enabling us to streamline our Operations

Commentaires : Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.

Avantages :

The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.

Inconvénients :

There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.

Big Change usage

Commentaires : since using big change i have found that the platform is really useful and all the changes and upgrades big change make just make it easier to use

Avantages :

how you can see in real time were all my staff are located

Inconvénients :

the amount of info that big change pulls when you down load a report