18 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Lucky Orange

Allez au-delà des indicateurs personnalisés avec des outils qui vous montrent ce que les visiteurs ont fait sur votre site et qui vous permettent de dialoguer avec eux avant qu'ils ne soient redirigés ailleurs.

En savoir plus sur Lucky Orange

Avantages :

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

Inconvénients :

Its a little bit difficult to learn but as all applications you can learn it.

Lucky Orange - Notes

Note moyenne

Simplicité d’utilisation
4,7
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Probabilité de recommander le produit

8,9/ 10

Lucky Orange a reçu une note globale de 4,7 étoiles sur 5 d'après 234 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (234)

frantz
gerant (Martinique)
Médias en ligne, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Progressif

4,0 il y a 3 ans

Avantages :

exactitude dans les données transmise par le site

Inconvénients :

le statistiques des visiteurs n'est pas toujours juste ,il y a des visiteurs qui ne sont pas compter

Réponse de l'équipe de Lucky Orange

il y a 3 ans

Merci, Frantz! We appreciate the time you took to leave us a review. Nothing feels better than finding ways that make your customer experience better than ever. Sometimes visitor counts may differ from what is shown by Google Analytics due to how we track people who bounce quickly. I would be more than happy to discuss it with you - send an email to [email protected] to get that conversation started. Again, thank you for your review! Cheers - Bradley from Lucky Orange

Craige
Craige
Coach (Sainte-Lucie)
Utilisateur LinkedIn vérifié
Conseil en gestion, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Budget analytics

5,0 il y a 2 ans

Commentaires : Really good decent ux and delivers on most key fetures

Avantages :

simple user interface an ability to finf vital data quickly, traffic sources

Inconvénients :

pricing is decent except when you want to add more sites, Can get expensive quick

Réponse de l'équipe de Lucky Orange

il y a 2 ans

Thank you for such kind words, Craige! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we're here if you have any questions! Cheers - Bradley from Lucky Orange

Jordan
Head of IT (Australie)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product, but I wish there was more.

4,0 l’année dernière

Commentaires : 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us.

Avantages :

The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange.

Inconvénients :

The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic.

Alternatives envisagées : Hotjar et Twilio

Pourquoi passer à Lucky Orange : Integration into BigCommerce + Price for live chat

Réponse de l'équipe de Lucky Orange

l’année dernière

Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to [email protected] referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange

Lauren
Inside Sales Manager (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Better than nothing

2,0 il y a 3 mois

Commentaires : You get what you pay for!! Just not happy with lack of notifications and general ease of use.

Avantages :

Honestly it is just ok - I am not notified when people come to the website and just not fluid enough

Inconvénients :

NO MOBILE APP! Honestly, in this age no mobile app is not going to cut it especially for a paid service.

Réponse de l'équipe de Lucky Orange

il y a 2 mois

We appreciate your feedback. Lucky Orange does indeed offer in-app notifications to alert you with a sound and/or banner for common triggers, such as when someone arrives on your site or replies to your chat. These notifications can be fully customized to show other important events, such as when a visitor clicks on a specific CTA or rage clicks. I would be happy to guide you through the process of enabling notifications, address any lingering usage questions you may have and discuss your feedback on a mobile app. While we have optimized our app for desktop usage to maximize access to features, we would like to learn more about how you envision using a mobile app to share with our product development team. Please reply to my last email so we can find a time to connect. I look forward to hearing from you soon and will keep an eye on my inbox for your email. Best regards - Jordan from Lucky Orange

Paul
Founder (R.-U.)
Mode et vêtements, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very Useful Software

5,0 il y a 2 mois

Commentaires : Good software. Good for insight into customer behaviour and has helped us a few times when there were issues on our site we were unaware of.

Avantages :

Very useful in providing insights into customer behaviour.

Inconvénients :

Unsure if this is due to Lucky Orange but had a few instances where the replay has not saved/cannot be played.

Réponse de l'équipe de Lucky Orange

il y a 2 mois

We appreciate your review! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that firsthand look at what customers do and experience can make such a difference for your website. Regarding your replay issue, could you please send an email to [email protected] or reply to my last email? Our team would like to investigate what you’re experiencing and find a resolution. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Jordan from Lucky Orange

Quynh
Senior Marketing Specialist (Australie)
E-learning, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The heatmapping and website analysis tool you need for your business

5,0 l’année dernière

Commentaires : It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

Avantages :

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

Inconvénients :

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

Réponse de l'équipe de Lucky Orange

l’année dernière

Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange

NAZIA
Founder and CEO (É.-U.)
Mode et vêtements, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

User friendly & Critical For Businesses

5,0 il y a 8 mois

Avantages :

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

Inconvénients :

Would love to see more real-time customer service in the future.

Alternatives envisagées : Hotjar

Pourquoi choisir Lucky Orange : Hotjar wasn’t user friendly and did not provide information in easy to digest formats.

Logiciel antérieur : Hotjar

Pourquoi passer à Lucky Orange : Super easy to use and navigate the functionality

Réponse de l'équipe de Lucky Orange

il y a 8 mois

Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange

Onur
Owner (É.-U.)
Vente au détail, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Essential Tool for Understanding and Optimizing User Behavior

5,0 il y a 3 mois

Commentaires : My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it.

Avantages :

What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.

Inconvénients :

What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools.

Réponse de l'équipe de Lucky Orange

il y a 3 mois

We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need. As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Justin from Lucky Orange

James
Owner (R.-U.)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great App to Track Behaviour

5,0 il y a 4 mois

Commentaires : Happy that we can track customer behaviour to better enhance our store.

Avantages :

Very insightful. Helping to development a better understanding of our customers behaviour.

Inconvénients :

Limited number of sessions for the price.

Réponse de l'équipe de Lucky Orange

il y a 4 mois

Thanks for leaving us a review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. The more you know about how they engage and interact with your site, the more you can identify possible conversion pain points and enhance the customer experience. Let’s talk about our pricing for a moment. Our pricing is designed to scale as your business grows, starting with a free plan to get you started. We also offer a plan specifically designed for Shopify merchants who are just getting started. Each trial and plan, including our free plan, offers full access to all of our 20+ features. I would be more than happy to walk you through our features and help you find a plan that fits your budget and traffic needs. Simply reply to my last email to get the conversation started. I look forward to hearing from you soon! Cheers - Justin from Lucky Orange

Ginelle
CEO (É.-U.)
Mode et vêtements, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Awesome App

5,0 il y a 2 mois

Commentaires : This app is great and reliable. Very easy to navigate.

Avantages :

Easy to use and navigate. It’s simple to understand as well

Inconvénients :

Not enough replays in free trial for the month.

Réponse de l'équipe de Lucky Orange

il y a 2 mois

We love when our users refer to Lucky Orange as 'awesome!' Our team designed our app to be easy to use from the very start, whether it's installing, navigating, or understanding. Regarding the issue with not enough replays in the free trial, are you referring to our free plan? This plan is designed for users who are just starting out with their websites. I would be more than happy to walk you through our 20+ features included in all of our plans (including the free plan!) and help you find a budget that best fits your needs and traffic requirements. To schedule some time to connect, please reply to my last email referencing this review. Thank you for leaving us a review, and don’t hesitate to reach out if we can assist you further! Cheers - Jordan from Lucky Orange

Gianni
IT Manager (Italie)
Verre, céramique et béton, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great tool

5,0 il y a 4 mois

Commentaires : It made me realize there was a problem in the funnel much earlier than I anticipated, letting me focus on the pressing matter instead of wasting resources.

Avantages :

Simple and intuitive, delivers what is promised.

Inconvénients :

There are minor bugs in the sessions playback.

Réponse de l'équipe de Lucky Orange

il y a 4 mois

We love to hear this, Gianni! Our team is thrilled that you've enjoyed our insights and UI. It's always amazing what you can find when you see exactly what people are doing on your website. Like you said, you avoided wasting resources by focusing on the pain points impacting your visitors. Regarding the minor bugs, could you please respond to my last email with more information? We would like to look at your experience and find a resolution if needed. I look forward to hearing from you soon, and thanks for your review! Cheers - Justin from Lucky Orange

Samuel
Chief Marketing Officer (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A Very Simple-to-Use Platform for Traffic Visualization

5,0 il y a 10 mois

Commentaires : Overall, the experience was really good. We were often peeking into Lucky Orange every single day to get an idea of how people were engaging with our offers. And the insight we gleaned from use behaviour on our site (with the help of Lucky Orange) allowed us to act faster in modifying our content and offer to address what people needed.

Avantages :

Lucky Orange is great at helping you visualize traffic behavior and engagement with your website in real time. The live capture recording can help you understand where people are getting held up with your website UI or offers. And it even lets you jump in and help people in the moment with their live chat feature. IT's a really clever and helpful tool in planning and optimizing CRO.

Inconvénients :

A lot of the data from sessions weren't attributable to a source, and many of the screen recordings showed up blank. For the times this platform did what it was intended to do, it was awesome, but nearly half of the recorded sessions are simply unusable.

Réponse de l'équipe de Lucky Orange

il y a 10 mois

Thanks for leaving us a review! We love to hear that you’ve been able to get the insights you want and need to see exactly what people are doing and experiencing on your website. The live view is one of our favorites too! Regarding your issues with session data, could you please send an email to [email protected] at your earliest convenience referencing this review? There are many reasons why you may be missing data, such as someone blocking tracking on their browser or moving to a different page before the code fully loads. Our team would be happy to take a look at it to see what’s going on. We look forward to hearing from you soon! Thanks again for your review, and happy tracking! Cheers - Kelsey from Lucky Orange

Tiago
CEO (Portugal)
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Job

5,0 il y a 6 mois

Commentaires : Really good, I will recommend it to my friends

Avantages :

The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience

Inconvénients :

Sometimes is to slow and don’t work well on phone

Réponse de l'équipe de Lucky Orange

il y a 6 mois

Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon. Cheers - Emilia from Lucky Orange

Josh
COO (É.-U.)
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great insight for user behaviours

4,0 il y a 9 mois

Commentaires : Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Avantages :

I like being able see the decision making process users were using when navigating the site.

Inconvénients :

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Réponse de l'équipe de Lucky Orange

il y a 8 mois

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime! Cheers - Justin from Lucky Orange

jim
cio (É.-U.)
Vente en gros, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Valuable Data

5,0 il y a 10 mois

Avantages :

It was easy to implement and the data gives us a feel for how we are doing.

Inconvénients :

We don't have any real cons that I am aware of.

Réponse de l'équipe de Lucky Orange

il y a 9 mois

We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything! Cheers - Jordan from Lucky Orange

Julie
Owner (Australie)
Vente au détail, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Useful Tool

4,0 il y a 11 mois

Commentaires : A worthwhile tool that can help, but the cost has risen sharply enough to think about surviving without it in the future.

Avantages :

Ability to see when customers are having trouble.

Inconvénients :

The large increase in fees recently. Not all visitor traffic is showing for one of my websites.

Réponse de l'équipe de Lucky Orange

il y a 11 mois

Thanks for your feedback, Julie. Love that you’re able to use Lucky Orange to see when and where your customers experience issues. Regarding your tracking discrepancies, there are many reasons this could be happening: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Regarding your pricing feedback, Lucky Orange continues to evolve to bring you more features and scale with you as your business grows. Over the last year we’ve launched multiple question surveys, optimizable segments and a new Optimizely integration among other features. This is in addition to the 20+ features that are included with every Lucky Orange plan. I would be happy to give you a personal tour of our newest features, address your tracking discrepancies and collect your pricing feedback. Use this link to find the best time in your schedule for this tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon. Best Regards - Emilia from Lucky Orange

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Lucky Orange Is A Solid Choice

4,0 l’année dernière

Avantages :

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Inconvénients :

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Réponse de l'équipe de Lucky Orange

l’année dernière

Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to [email protected] at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at [email protected] mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

LeeAnn
Owner (É.-U.)
Verre, céramique et béton, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Customer Review

4,0 il y a 12 mois

Commentaires : Good - you've been helpful when I've reached out - I just end up having very little time to analyze the data you're collecting.

Avantages :

The heatmaps if only I would use them more.

Inconvénients :

I honestly have trouble trying to figure out how to get more info. besides the heat maps.

Réponse de l'équipe de Lucky Orange

il y a 12 mois

We appreciate your review, LeeAnn! It’s great to hear that you’ve enjoyed using heatmaps to grow your business, and we would love to help you get even more out of Lucky Orange. We offer a complimentary 15-minute walkthrough of Lucky Orange with one of our experts. During this tour, we’ll make sure you know how to make the most out of our 20+ features, including session recordings, conversion funnels and more. For instance, instead of spending hours sifting through recordings, we’ll show you how to use optimizable segments to quickly find the recordings of people who are frustrated or confused. We’d love to schedule your walkthrough, so please use this link to find a time that works best for you: https://calendly.com/lucky_orange_onboarding/15-minutes-new. If you have any questions or need to find another time slot for the walkthrough, feel free to contact us at [email protected]. We look forward to hearing from you soon! Cheers - Kelsey from Lucky Orange

Veronica
Marketing Manager (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

User Friendly and a Helpful Perspective

5,0 l’année dernière

Commentaires : Overall it has been really cool to use Lucky Orange and see what our site visitors are clicking on the most, what pages they go to, and how long they spend on our site.

Avantages :

Being able to see exactly what our site visitors do on our site is a game changer! We are able to determine pain points on our site and understand how to make our site experience better for the average visitor. It is so helpful to have real perspectives shown.

Inconvénients :

Overall we have been satisfied with Lucky Orange and have no complaints at this time.

Réponse de l'équipe de Lucky Orange

l’année dernière

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Jordan from Lucky Orange

Kari
Digital Marketing Manager (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Useful and Helpful

4,0 l’année dernière

Avantages :

Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely.

Inconvénients :

Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured.

Alternatives envisagées : Mouseflow

Réponse de l'équipe de Lucky Orange

l’année dernière

Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to [email protected] referencing this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Miffy
Director (Australie)
Production audiovisuelle, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Thank you

5,0 il y a 11 mois

Commentaires : Posijtive to date, insights provided that I am yet to see.

Avantages :

Lucky Orange gives insights that are not to be generated as easily and as quickly elsewhere.

Inconvénients :

I need to drive the success of the insights ie. it requires my time. The most precious commodity

Réponse de l'équipe de Lucky Orange

il y a 11 mois

Thanks for your review, Miffy! We love that Lucky Orange gives you the insight you need to find ways to make your website and conversions better than ever. I also have good news regarding your comment about the time commitment visitor behavior can take. We hear you! Our users have busy lives, and time is indeed very precious. In response to this, we have just launched a new tool called Discovery. Using Discovery, you can answer pressing questions about your visitors. This includes optimization opportunities such as what people who had a frustrating experience did on your website or what people liked the most about your website. You can find it in app or I would more than happy to give you a personal tour of it. Use this link to find a time that works in your schedule to get your free Discovery tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon! Cheers - Emilia from Lucky Orange

James
Founder/Owner (R.-U.)
Vente au détail, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good overall view of activity

5,0 l’année dernière

Commentaires : Good

Avantages :

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Inconvénients :

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Réponse de l'équipe de Lucky Orange

l’année dernière

Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team ([email protected])? We would be more than happy to take a look and investigate potential issues further. Cheers - Bradley from Lucky Orange

Pelle
Growth Manager (Suède)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very good analytics tool

5,0 l’année dernière

Avantages :

Easy to use, good analytics tool, gives me insights.

Inconvénients :

Slow down website but that isnt really an issue anymore

Réponse de l'équipe de Lucky Orange

l’année dernière

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Bradley from Lucky Orange

Miguel
Owner (É.-U.)
Vente au détail, Travailleur autonome
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Great to see heatmaps, analytics and identify areas of improvement

5,0 l’année dernière

Commentaires : [sensitive content hidden] was great! Very happy with the onboarding meeting I had with him, he was excellent!

Avantages :

Heatmaps and live visitor tracking are great

Inconvénients :

Pricing is a little high for a small business

Réponse de l'équipe de Lucky Orange

l’année dernière

I love talking with our customers about how to best leverage Lucky Orange, and I'm so glad you found the call beneficial! We're always here to support our customer's success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don't hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange

Ian
Marketeer (Belgique)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great tool

5,0 il y a 9 mois

Avantages :

It's easy to set up and the 'Visitors Overview' has a pretty clear overview.

Inconvénients :

Sometimes it takes a while to load up a session. Can be frustrating when you're checking a few sessions one after the other.

Réponse de l'équipe de Lucky Orange

il y a 9 mois

These are words we love to hear, Ian! Thank you for taking the time to leave us a review. Regarding your issues with sessions taking a long time to load, could you please send an email to [email protected]? Our team would be happy to investigate it further. Thanks again for your review, and we're here if you need anything! Cheers - Kelsey from Lucky Orange