--- description: Sendbird : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendbird - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de développement application mobile](/directory/30082/application-development/software) > [Sendbird](/software/150851/sendbird) # Sendbird Canonical: https://fr.capterra.ca/software/150851/sendbird Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/150851/sendbird?page=2) > SendBird : SDK de messagerie et API de discussion pour les applications mobiles et les sites web > > Conclusion : 31 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Sendbird? La communication entre utilisateurs et la communication entre utilisateurs et entreprises sont prises en charge pour les applications de divers secteurs : communauté, services à la demande, e-commerce, jeux vidéo, collaboration professionnelle, technologie financière, santé, streaming vidéo en direct. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 31 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Sendbird - **Pays**: REDWOOD CITY, É.-U. - **Fondé**: 2012 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Japon, Mexique, Royaume-Uni, Émirats arabes unis, États-Unis ## Fonctionnalités - AI Copilot - API - Alertes/Notifications - Chat en temps réel - Clavardage et messagerie - Détection de la langue - Développement sans code - Environnement de développement intégré - Formulaire hors ligne - Intelligence artificielle et apprentissage automatique - Logiciels de chatbots - Messagerie client en temps réel - Qualification de leads - Rapports et analyses - Relevé et historique des chats - Robot pré-configuré - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Support client - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (9 au total) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de développement application mobile](https://fr.capterra.ca/directory/30082/application-development/software) ## Catégories connexes - [Logiciels de développement application mobile](https://fr.capterra.ca/directory/30082/application-development/software) - [Outils de communication interne](https://fr.capterra.ca/directory/31014/internal-communications/software) - [Solutions d'API](https://fr.capterra.ca/directory/31065/api-management/software) - [Logiciels de communication cloud](https://fr.capterra.ca/directory/31362/cloud-communication-platform/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) 3. [Pipedrive](https://fr.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) 4. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Freshchat](https://fr.capterra.ca/software/158117/freshchat) — 4.1/5 (115 reviews) ## Avis ### "Implementation was super easy and functional very quickly. We got up to speed super quick." — 5.0/5 > **Chad** | *8 novembre 2017* | Études de marché > > **Avantages**: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. > > **Inconvénients**: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. ----- ### "Good chat foundation that you can build upon" — 4.0/5 > **Sean** | *1 février 2017* | E-learning | Taux de recommandation : 7.0/10 > > **Avantages**: Plug and Play > > **Inconvénients**: Needed to customize quite a bit and the customer support is not the fastest. > > Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. ----- ### "Better alternatives, just don't do it." — 1.0/5 > **Utilisateur vérifié** | *28 septembre 2021* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: Seemed like it had the features we wanted, small hungry team that promised a lot. > > **Inconvénients**: Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. > > We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. ----- ### "A great team, helping to integrate a great product" — 4.0/5 > **Patrick** | *12 janvier 2021* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. > > **Inconvénients**: the ui kit could offer more functionality. ----- ### "Great team to work with" — 5.0/5 > **Utilisateur vérifié** | *9 janvier 2021* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Great tech support. Always proactive when we face issues > > **Inconvénients**: Some features were missing when we initially tied up and had to custom implement on our side ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/150851/sendbird?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/150851/sendbird) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées