Veeqo - Avis

The best order processing system.

Commentaires : We switched from another provider to Veeqo a few months ago and have not looked back. The two-way sync between our Woocommerce store and Veeqo is seamless. There is now no need to close orders manually, Veeqo handles everything we ask of it. Shipping integration is fantastic too and works well with Interlink Express.

Avantages :

Shipping integration. Two-way communication between integrated channels. Custom invoices etc. Easy to use and to teach other staff members. Customer service both over the phone and via email is fantastic.

Inconvénients :

Handling of multi-currency could be better and should allow you to print an invoice in the chosen currency. Manual invoice creation for business customers could be more in depth and the ability to email and invoice straight out without downloading would be ideal.

A replacement for so many services rolled into one!

Commentaires : So far, Veeqo has been a game changer for us. Our stock is syncing on all of our selling platforms, our stock checks are so much easier now and most of all our Dispatch department are having a much easier time processing incoming and outgoing goods.

Avantages :

The fact that we can sync stock from our numerous selling channels such as Shopify, eBay, Amazon, FBA (both UK and worldwide) so that we are listing our complete stock levels across all channels - automatically, with no need for constant stock updates to each channel!

Inconvénients :

Honestly - our catalogue is extremely large (100,000 SKU's +) so the initial set up, linking listings together to share stock, was an exceptionally long project.

Excellent Order Management System - Wouldn't go elsewhere!

Avantages :

Well now it's free! so I would highly recommend it to any e-commerce business owner.

Inconvénients :

Some very light features/integrations such as OnBuy as missing.

A truly pathetic piece of software with arrogance at the top level

Commentaires : Something I would rather forget about.

Avantages :

There really is nothing I could commend. It is not fit for purpose.

Inconvénients :

Where do we start! Let's start with the arrogance of the management, they don't bother to respond to the most basic of customer service. However, they are quick to protect their reputation. Even if you are an existing customer. I don't recall in all my years of business, ever being insulted publicly, but Veeqo did this. This is how an organisation values your business. If you expect anything other than a standard autoresponse, don't bother. You will be fobbed off with support nonsense, daily. The speed of the software is like dial up. You will spend most of your time monitoring what Veeqo imports as seldom does it correspond to the actual product you sold. It is limited in functionality. When you ask for essential integration, or even management from a courier company contacts Veeqo directly , don't hold your breath. They won't respond. The software is glitchy and really is expensive for its most basic of functionality. Don't choose the fad of Veeqo. They'll only insult you as one of the their existing customers and even have the audacity to try and take credit for your reviews, left by your own customers on Trustpilot. This really proves how customer service is lacking, and humility. Let common sense prevail and take your business elsewhere.

Essential for ecommerce businesses

Commentaires : Excellent, really helps with the management of orders and stock.

Avantages :

All orders from different sales channels are in one place, allowing you to easily get them shipped on time and provide tracking numbers, confirmation emails etc.

Inconvénients :

Setting up different invoice templates for each of the sales channels is harder than it should be.

Couldn't do business without it

Commentaires : Veeqo has saved us so much man hours on a daily basis running our eCommerce business. The software has been built with people that know retail and eCommerce inside out. This shows in the extremely easy to use intuitive interface, training time is very low for such a comprehensive solution. Just connect to your site Ebay, Amazon etc and it just gets to work downloading your orders updating stock levels in the background while you concentrate on packing your orders and providing great customer service. Tech support is always quick to respond and they welcome and actually do implement product improvements. If you run a multi-channel eCommerce business this is something you must have.

Avantages :

Easy to use Intuitive Just works!

Inconvénients :

Price can be prohibitive for smaller eCommerce businesses

Multi Channel Inventory Management

Commentaires : We have been successfully running an online Golf and Fitness Business across multiple channels for many years, however in 2014 we expanded our channels to include a second Ecommerce website. We have been running a Magento backed Ecommerce site for quite some time and had expanded our business to include a Woocommerce backed Ecommerce website that we needed to be able to run using a singular master stock file. We also sell across the eBay and Amazon channels. We searched for quite some time to find a product in the marketplace that would link with all of our sales channels and allow us to work from one singular master stock file. We were quite surprised when we found that the best fit for our needs was based in our home town!! After having some discussions with Matt at Veeqo we could see the potential in the Veeqo system and after some system testing we signed up and have been using Veeqo since October 2014. Since this time Veeqo have been working hard at implementing more and more functionality into their products and we have worked closely with them on what we believe to be the best solutions for business in the real world to achieve maximum return from their investment in the Veeqo system. We would have not been able to achieve our goals without the dedicated support from the team at Veeqo and we thank them for all of their hard work during the rollout of the Veeqo system at Just Sports Online. Now with the Veeqo system in operation we are able to have cast iron control over our inventory management! We are looking forward to the rollout of product pushing from the Veeqo system that will allow us to create all of our SKU's in one location and push them through to all required channels with ease!

Avantages :

Single Master Stock File Simple Order Management Multiple channel management Excellent help desk support

Inconvénients :

No product pushing yet!

Veeqo has changed our business & allowed us to understand it so much better:

Commentaires : Veeqo helps us control stock, process orders and gives us a general overlook of our business.
I can say that Veeqo saves us at least 2 hours daily and its many features help us know when we are to place an order, what products are doing well/badly etc. It saves us making errors processing orders and our packers now have an organised list, order labels are in the order they prefer - all these little preferences add up ... to hundreds of hours a month.

Avantages :

Having used several other software Veeqo is by far the most User-Friendly. Veeqo has so many features - I am impressed every day when I find another one. Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff. Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

Inconvénients :

I can honestly say there are ZERO cons. I have used other platforms and this list will be very long for other platforms.

Not ready for use in USA with FedEx, Listing tool bugs, limited

Commentaires : I read all these great reviews on this product but I think they were all from the UK customer base. Veeqo tried for months to get my FedEx rates to print with there labels but couldn't (rates were always $4 to $5 off per order). Looking back I think this product works good in UK using Royal Mail but they are not ready for USA. The listing tool is also very limited it only listed product as "New" to ebay and Amazon. On ebay it could not list more then one shipping choice like "Ground Only" and it couldn't do calculated shipping yet

Avantages :

Customer service was really nice and they tried to get things working. But after a couple months I had to move on.

Inconvénients :

FedEx shipping labels don't work. Listing tool not ready for use yet.

Much better support and cheaper than the competition

Commentaires : I needed a postage software to replace my old one. This one is cheaper and may also be the bridge to my accounting software.

Avantages :

It can get sales data from all my sales channels. The user interface is smooth and feels lightweight. It organises all my postage. I got a medium package and the Veeqo staff set it all up for me. The support is from people who spoke to me on the phone or face to face on Zoom. Email was also available.

Inconvénients :

The Xero connector did not do what I wanted. I think they are working on it and will get back to me shortly

Frustrating and missing some key functionality to run an normal eCommerce store, very much built for 3rd party selling.

Commentaires : We do keep getting told a lot of this is in the pipeline mmmm..... We've also been given a months free usage because of the inconvenience caused and not doing quite what we we're sold it could do! Works well for 3rd party channels, certainly not great if your business is more through your own website!!

Avantages :

User-friendly interface with OK top-level reporting Works well with 3rd parties channels, I think this is where the initial design and build has gone into! Customer service seems like good guys but seems under a hell of a lot of pressure. Integrates with carriers well.

Inconvénients :

Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back. Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been built from an e-commerce background. I would say at the moment it's taking the warehouse 3-4 hours a day longer to operate! You can't partially refund a customer, so a customer buy's two pairs of pants returns one, no way of partial refunding, we've been told work in progress! Also simple things like refunding a customer postage, can't do! When you part ship an order there's no way of tracking this, so you need to go into all your shipped orders one by one checking which one's are part shipped or allocated. You can't do shortfall on your orders to see which order you need to order stock for so you need to go into each and every order new and old to see what needs to be ordered, we've sort of coping on a day to day basis using tags but not ideal at all and extremely time-consuming. It doesn't automatically allocate purchase orders Reorder levels don't work so very hard to understand when reordering, it also doesn't recognise zero's which is a massive problem. You've got to manually link your products with supplier codes which is a massive problem when you have over 7,000's sku's. A lot of duplicate data handling is required to keep Veeqo and your inventory on your own store updated, it does;t pass inventory updates from Woo back across, which is a bit of a pain.

Avoid Veeqo

Commentaires : AVOID VEEQO
We’ve waisted months and thousands of pounds integrating Veeqo to our Magento 2 store. Technical challenges are expected but Veeqo have been useless at resolving things and communication with the development team is dire. We have been extremely patient and given plenty of time for issues to be resolved but in the end we have had to cut our losses and look for another alternative. Just some examples of the problems encountered are; Stock syncing: Communication between Veeqo and Magento 2 is not reliable, stock cannot be syncing in either direction despite being advertised that this should be in real time.
Order syncing: Changes made on an order including having it shipped to not reflect on the other platform
Product syncing: All kinds of trouble with incorrect names, skus changed which causes chaos when picking and packing
Digital picking: A great idea but with many many flaws that reduce your customer service levels and cause warehouse confusion
Despatch system: Bugs and errors that you get used to but that are simply not intuitive to work with again causing customer service issues The basics are there but Veeqo seriously need to address some technical difficulties and improve their response to business critical issues. After investing so much time in this system, staff training, hardware etc we really wanted this to work and we really really tried to give them a chance. But in the end we felt fobbed off with blanket responses from the system developers.

Avantages :

Basic principle is good and works well. Technical bugs that don't get resolved let it down

Inconvénients :

bugs throughout the platform especially with syncing to magento 2

all trouble

Commentaires : a) Since the order was shipped with Fedex we cannot print a return label for it
b) We cannot refund/return part of a kit, but only the whole kit

Avantages :

We’ve listed below a number of issues that we’re having with Veeqo in different topics. Please read carefully. These issues are significantly important for us to run our business in peace. We’re hoping to hear from you soon with your resolutions to these matters promptly. Regarding Conversion Kits Our concern about the conversion kits is that when we try to pull up the data to excel sheet (Import & Export Products) we’re unable to see the other equipments that does come with the conversion kits. Another issue with the kits is that it doesn’t say the word “Kit” when we import or export the products to excel sheet. As you know all the kits come with various items. These items are also sold as a single item as well. When we manually change the quantity, the system doesn’t update the quantity for availability unfortunately. Regarding Stock Management When we try to push an item’s inventory on Veeqo, it uploads to every store that we have available on Veeqo the same quantity. We want to upload different quantities to different stores. For example, we want to update one of our kits on Amazon for 10 units. We also want to put “0” quantities on eBay because we don’t want to sell that item on eBay.

Inconvénients :

Regarding Shipping The system doesn’t send return shipping labels as an email automatically to the customer’s email address. We have to manually download and send email one by one. The second issue that we have with shipping is, it doesn’t create “FedEx”return labels at all. While it prints outgoing order labels from Fedex but it doesn’t print the FedEx return label unfortunately The last issue that we’re having with shipping is; when we print the labels it allows us to see how much the label cost at that moment, however once we go back to the same page to see how much the label that we printed cost, it doesn’t show the price paid for the label unfortunately.

Inflexible pricing structures and feature sets

Commentaires : Frustrating and expensive.

Avantages :

Nice interface to look at and looks slick on the front end.

Inconvénients :

The inflexibility of the features that you need and the related charging mechanisms is hugely frustrating. Their inability to listen to customer feedback and deal with very simple requests is quite something. The experience and flexibility that was sold to us wasn't real unless you went to Enterprise. If you're a high volume and low margin retailer their pricing structure is crippling. We needed to do a custom integration with a certain shipping provider as we have a good rate, we were happy to do it and told it was possible pre-sales. When we came to do it, it turned out that we needed access to their Shipping API and they'd only do this on Enterprise despite us not requiring any of the Enterprise level features. As you can imagine, the 'not advertised' pricing structure for Enterprise means one thing, it's very expensive. It was going to more than nearly quadruple our cost per month to simply get API access. Speaking to our customer success manager was like banging my head against a brick wall... I explained several times what I needed and asked for pricing, he took a few days to finally give us some very vague pricing. I asked for more details, he didn't supply them. Meanwhile, we'd spent another month's subscription with them due to the delays in getting answers. We then go to cancel, oh, the cancel any time thing... Yeh, actually it's 30 days so you'll get charged again, you agreed in the T&C. Hardly a friendly approach to servicing clients.

Recommend a Friend

Commentaires : We have been using now for around 18 months and it has made our life so easy especially through the last year with Lockdown and remote working. The simplicity of the system along with the ability to manage it from afar is what helps make it so user friendly. Staff find it easy to use and reports are simple to read.

Avantages :

I find Veeqo a very user friendly system, we currently use this to help run our online and wholesale division and it is super simple to use. The app makes it extremely mobile and gives you the ability to check on tock levels and performances while on the move. The main system is simple to use, recently we have trained 3 new staff on the system and it was so easy for us to do this and also for them to learn.

Inconvénients :

It can be a little temperamental when you are searching for products as you need to thoroughly delete the description and then count to 5 before re-entering.

Doesnt work with amazon well - esecially bulk shipping prime orders

Commentaires : BrightPearl, CloudCommerce pro seem more thorough and actually save your company time. We will be moving.

Avantages :

all the basic features - Oceans Alive Health gets some minor efficiencies out of this product. Has a simple layout, with minimal features.

Inconvénients :

end up spending an extra 3 hours shipping amazon prime orders as its really clunky. They never prioritise the important things. tell small fibs when trying to fob you off and say its amazons fault without taking responsibility. Got us to commit to a contract saying its all singing and dancing when it clearly isnt - STAY AWAY if you want to save yourself time and cost and want to be efficient! Doesnt do what it says on the tin so well. another example, after 2 years, still doesnt recognise that a customer has placed 2 orders so should merge them, thereby saving postage costs. Total disrespect to sellers to keep saying fixes are around the corner when they clearly are not.

Very Poor Customer Support After Subscribing to service

Commentaires : On the free trial they were very polite. They offered me subscription, which was very cheap compare to the one on the website. so I was thinking, that 60$ is ok price for functionality they have. I have subscribed, but then, it turned out, that those 60$ is just for 50orders. And for my needs I need to pay over 200$.
For startup is not really suitable price, besides functionally is not perfect. so the same hour I have subscribed, I asked politely to help me to cancel the subscription.
Well, they just said they will cancel, but money will not be returned.
I can't use it, so those money is just in garbage. well, is just show, that they prefer to keep 60$ over good customer service and good face. Not really nice way.

Avantages :

Can pull inventory from Amazon and Shopify with images.

Inconvénients :

1. First of all I had to manually enter all barcodes, the system didn't do it. For over 500 SKU it was very annoying. 2. When I was confirming orders in Veeqo, they were not confirmed in Shopify 3. When I gave access to workers and limited their permissions, they could see all information about our suppliers and prices. this is very uncomfortable. 4 and the worst is customer support. They are not helpful at all.

Veeqo

Commentaires : I use Veeqo to process orders from woo commerce on my website. We are an SME in the food supplement industry with 4 members of staff that started 2 years ago. I wanted to cut down the time it took to dispatch orders through the royal mail DMO site one by one as you need to input all customer details which was very time-consuming. Veeqo seamlessly integrates all customer details uses a fraction time it did.

Avantages :

Great customer support and integration with other apps.

Inconvénients :

A few times has not updated with our website.

Best ERP Solution for multiple channel selling

Commentaires : We have Magento, Amazon and Ebay shop. It was a big tech issue for us to integrate all into one inventory control system before. We've tried many other solutions like odoo etc.. None of them works. Fortunetly, we found Veeqo. Very impressive system. Easy to use. The way of inventory sync are amazing. And now we have a more accurate inventory system, no more back orders which saved a lot man hours to contact customers. For processing online order, Veeqo is the master. The system is integrate with our couriers - DPD and Royal Mail, only few click to generate the invoice, picking and shipping label. Much better than old school method - csv upload. Veeqo also have both android and Apple apps, picking and stock taking becomes very easy now. The best part is their support team, solve the problem very quickly. A+++++, we would highly recommend Veeqo, worth every penny you spend.

Avantages :

Mobile apps Products and stock sync Automation of fetching or mapping existing products from different online stores - Amazon, eBay Easy to use

Inconvénients :

nothing

Great product potential - always getting better

Commentaires : Time saver - although expensive, worth it.

Avantages :

Takes out a lot of the headache of shipping labels and despatch. Saves a lot of time overall. Good support from Vera. Good that there is an app too - which should be developed more hopefully.

Inconvénients :

Doesnt work so good with XERO. Also a little buggy at times with some anamalies - but this is gradually improving all the time. The rest of the support team could be a little less dismissive at times and listen better...like Vera does.

Great transformed our business

Commentaires : Stock and Profit Control.

Avantages :

Stock control around the world in Amazon warehouses, reduced our stock holding and increased our sales by at least 50%

Great Software For Online Retailers

Commentaires : We had been running our online business for a few years before we started using more than one online sales channel (we used Amazon and eBay and now also use WooCommerce). This made things complicated and stressful, so we decided to implement a software to help us with our inventory. After some extensive research we settled on one of the biggest and most well known softwares on the market. Unfortunately, this didn't work out well for us because the system was complicated to use and the support offered wasn't very good. We heard of Veeqo from a friend who also sells online, so gave it a go because they seemed to really like the platform. Now we're using Veeqo every day to sync our inventories across Amazon, eBay and WooCommerce. We also use it to manage our orders and shipping, which we didn't intend on using at first, but it's actually saving us about 2 hours a day. Absolutely fantastic customer support too. Would definitely recommend to a friend.

Avantages :

- The platform is intuitive and easy to use. - The support offered is fantastic. - The price is just right. - Saves us hours per day.

Inconvénients :

We haven't come across any cons yet. We've been using it for a few months now and everything has been working fine.

10/10 flawless!

Commentaires : What can I say... it's changed how we do business and boosted productivity massively! The customer service is without doubt the best I've ever had from any other company I've ever work with. Thanks Veeqo. 6 stars!!

Avantages :

Speed Reliability Ease of use

Inconvénients :

Nithing

Best software I've ever used. Saves so much time.

Commentaires : Speed & efficency It has even saved us accountancy fees and our accountant also has a login for Veeqo and downloads our sales straight into his accounting software.

Avantages :

We switched to Veeqo in May 2017 and before Veeqo integration we were processing upwards of 20 orders a day manually. This software has saved us over 2 hours a day and that time has been used to grow the business. We have additionally set up a online business account with Royal Mail that we also manage through Veeqo having us additional time and money on sending customer orders.

Veeqo

Commentaires : We use Veeqo daily for our business. It is very easy to use and has helped us to speed up our processes. The customer care and tech line are very helpful.

Avantages :

Very easy to navigate, great customer care.

Inconvénients :

Updates take 10 minutes