--- description: BrightHR : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BrightHR - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de ressources humaines](/directory/5/human-resource/software) > [BrightHR](/software/151525/brighthr) # BrightHR Canonical: https://fr.capterra.ca/software/151525/brighthr Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/151525/brighthr?page=2) > Logiciel de RH basé sur le cloud pour gérer les vacances, les rotations et les absences à tout moment et où que vous soyez, avec des applications de pointage et de notes de frais gratuites. > > Conclusion : 176 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BrightHR? Pour les petites et moyennes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 176 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: BrightHR - **Pays**: Manchester, R.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 6,00 $ - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Royaume-Uni ## Fonctionnalités - Alertes/Notifications - Autorisations basées sur les rôles - Base de données des employés - Contrôle du processus d'approbation - Gestion de la paie - Gestion des congés - Gestion des employés - Gestion des feuilles de temps - Gestion des présences - Intégration des employés - Pointage - Portail des employés - Portail libre-service - Rapports et analyses - Suivi des congés - Suivi des présences - Suivi des vacances/congés ## Intégrations (3 au total) - Gmail - Google Calendar - Microsoft Outlook ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de ressources humaines](https://fr.capterra.ca/directory/5/human-resource/software) ## Catégories connexes - [Logiciels de ressources humaines](https://fr.capterra.ca/directory/5/human-resource/software) - [Logiciels de gestion des absences](https://fr.capterra.ca/directory/33376/absence-management/software) - [Outils de gestion du temps](https://fr.capterra.ca/directory/30612/time-tracking/software) - [Logiciels de gestion des congés payés](https://fr.capterra.ca/directory/31400/leave-management-system/software) - [Outils de pointage](https://fr.capterra.ca/directory/30001/time-clock/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5120 reviews) 2. [Rippling](https://fr.capterra.ca/software/172127/rippling) — 4.9/5 (4670 reviews) 3. [BambooHR](https://fr.capterra.ca/software/110968/bamboohr) — 4.6/5 (3211 reviews) 4. [Paylocity](https://fr.capterra.ca/software/86714/webpay) — 4.3/5 (1829 reviews) 5. [Paycor](https://fr.capterra.ca/software/133745/paycor-perform) — 4.3/5 (3035 reviews) ## Avis ### "Avoid contract - VERY DISAPPOINTING" — 1.0/5 > **Natalie** | *11 septembre 2025* | Ressources humaines | Taux de recommandation : 0.0/10 > > **Avantages**: onboarding and introduction of the software > > **Inconvénients**: 1. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. > > VERY DISAPPOINTING ----- ### "Very supportive" — 5.0/5 > **Shazia** | *17 février 2026* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: They were very supportive especially Ogomma Eze She took me through the whole process and guided me so I am grateful to her. > > **Inconvénients**: We can get bombarded by emails and it is important to connect to understand their requirements before being assumptive. > > Positive experience as I was able to get my issue resolved by Ogomma Eze and Oliva Newton. Thank you both. ----- ### "Outstanding Support from \[sensitive content hidden\] at BrightHR" — 5.0/5 > **Stacey** | *19 février 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really valuable system for our business. BrightHR offers excellent value for money. The platform covers everything we need in one place – from time tracking to secure document storage – which saves us both time and admin costs. After reviewing our account, we realised we were paying for features we didn’t actually use, and this was resolved quickly and fairly. The communication has been fantastic, especially from \[sensitive content hidden\]. We had some issues with our account setup, including the wrong point of contact being listed, and \[sensitive content hidden\] was superb from start to finish. She was proactive, clear, and incredibly efficient in getting everything corrected. Nothing felt like too much trouble, and she kept us fully informed throughout. > > **Inconvénients**: The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by \[sensitive content hidden\] > > Overall, a great system backed up by excellent customer service. \[sensitive content hidden\] in particular was outstanding – quick, thorough and genuinely helpful. Highly recommend. ----- ### "Superb Customer Care with a human touch\!" — 3.0/5 > **Paula** | *18 juillet 2025* | Divertissement | Taux de recommandation : 5.0/10 > > **Avantages**: The customer care is so prompt, supportive, caring, patient and understanding. I particularly want to thank \[sensitive content hidden\] who handled our issue with humanity, respect and she went above and beyond to resolve it with compassion. Things were followed through in a timely manner, and we weren't left for days without a progress report or an answer. It is so refreshing these days to be able to speak to actual human beings who can understand complex situations than chatbots that leave you frustrated and no better off\! Well done BrightHR for sticking with a more human approach\! Bulletins were really useful too\! > > **Inconvénients**: software didn't allow changes to employee information without huge difficulties. Welfare support offered to employees via phone fell short of it's offer. The training for staff was great initially but didn't keep up to date for our sector. Auto renewal element was not made clear and no reminders after a 5 year contract period that this was due. Software didn't meet all our business needs so we still relied on other platforms that did not 'talk' together meaning data duplication and increase in time/ work not less, but we are a small not for profit CIC in a niche sector. > > Generally good. The customer care is BrightHR's greatest strength with the ability to talk directly with people who understand ----- ### "Bright HR Review by Auriga Holdings" — 5.0/5 > **Martyn** | *10 février 2026* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: Nice and easy to use. The side menu and submenus are easy to navigate. The Glu E-learning will be a game-changer in our business. > > **Inconvénients**: There isn't anything at this stage I don't like. We have only just started using the system, so we can't comment at this stage. > > So far, as a new customer, the process has been very good. We were given access and then had a session with \[sensitive content hidden\] to understand the system, ask questions and deep dive into its features. ----- Page : 1/8\ Suivant: [Page suivante](https://fr.capterra.ca/software/151525/brighthr?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151525/brighthr) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées