--- description: Retently : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retently - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Retently](/software/151754/retently-nps) # Retently Canonical: https://fr.capterra.ca/software/151754/retently-nps Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/151754/retently-nps?page=2) > Cette solution vous aide à suivre le Net Promoter Score de votre entreprise, à recueillir des commentaires précieux et à fidéliser vos clients. > > Conclusion : 30 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Retently? Toute entreprise qui souhaite mesurer et améliorer le taux de satisfaction de ses clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 30 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Retently - **Pays**: Palo Alto, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 50,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Carte de fidélité - Collecte de données multicanal - Commentaires anonymes - Communication multicanal - Distribution multicanal - Enquête mobile - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des récompenses - Logiciels CRM (gestion de la relation client) - Modèles personnalisables - NPS des clients - Outils de collaboration - Rapports et analyses - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'activité des clients - Suivi de l'engagement - Suivi des activités - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (163 au total) - ABC Trainerize - AWeber - Accelo - Act-On - ActiveCampaign - Acuity Scheduling - AdRoll - Adobe Commerce - Agile CRM - Aha\! - Airtable - Asana - Automaid - Autotask PSA - Basecamp ... et 148 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Logiciels similaires 1. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 4. [Screeb](https://fr.capterra.ca/software/1021951/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://fr.capterra.ca/software/133180/getfeedback) — 4.6/5 (53 reviews) ## Avis ### "Retently is a great NPS feedback tool" — 5.0/5 > **Chris** | *20 février 2024* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. > > **Inconvénients**: None really...would be nice if it had native SMS reviews. > > Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. ----- ### "Solid Platform, Great Support, Very Affordable" — 5.0/5 > **Evan** | *26 octobre 2020* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use. > > **Inconvénients**: There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch. ----- ### "Product is okay. But Service is terrible. Not recommended" — 3.0/5 > **Stevan** | *11 janvier 2024* | Marketing et publicité | Taux de recommandation : 1.0/10 > > **Avantages**: As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took > > **Inconvénients**: Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right\! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. > > I would not recommend this simply because we have lost lot of time exploring this software ----- ### "Great support" — 4.0/5 > **Dorota** | *30 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. > > **Inconvénients**: The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. ----- ### "Great feedback and survey tool \!" — 5.0/5 > **Antoine** | *17 septembre 2024* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks \! > > **Inconvénients**: I don't have much to say here. Maybe just a slicker UX in the reporting tools > > The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool \! ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/151754/retently-nps?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151754/retently-nps) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées