--- description: FixMe.IT : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FixMe.IT - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de prise en main à distance](/directory/30928/remote-support/software) > [FixMe.IT](/software/151861/fixme-it) # FixMe.IT Canonical: https://fr.capterra.ca/software/151861/fixme-it Page : 1/17\ Suivant: [Page suivante](https://fr.capterra.ca/software/151861/fixme-it?page=2) > Une application d'assistance à distance conçue pour se connecter aux machines clientes en quelques secondes afin de proposer une assistance sécurisée à la demande ou sans surveillance. > > Conclusion : 389 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise FixMe.IT? Les professionnels de l'informatique travaillant pour des entreprises de toutes tailles et dans divers secteurs. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 389 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Techinline - **Pays**: Toronto Ontario, Canada - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 39,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Bahreïn, Barbade, Belgique, Bermudes, Bolivie, Bosnie-Herzégovine et 130 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Accès à plusieurs moniteurs - Assistance à distance - Chat en temps réel - Clavardage et messagerie - Contrôles/Permissions d'accès - Dépannage - Enregistrement de l'écran - Enregistrement de session - Messagerie instantanée - Outils de collaboration - Partage d'écran - Partage des fichiers - Rapports et analyses - Rapports et statistiques - Transfert de fichiers ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) ## Catégories connexes - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) - [Logiciels de télétravail](https://fr.capterra.ca/directory/31855/remote-work/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de bureau à distance](https://fr.capterra.ca/directory/31955/remote-desktop/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://fr.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "Seamless and "bullet-proof" remote control solution" — 5.0/5 > **Ray** | *5 août 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. > > **Inconvénients**: From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. > > In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . ----- ### "Remote assistance FixMe.IT" — 4.0/5 > **Emilio** | *4 mai 2023* | Génie mécanique ou industriel | Taux de recommandation : 8.0/10 > > **Avantages**: this one is a very reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin > > **Inconvénients**: Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools > > Overall, it is a powerful and reliable remote support tool that provides users with a range of features and a simple, user-friendly interface. But no furthr than that ----- ### "Impeccable Service" — 5.0/5 > **Patrick** | *22 octobre 2025* | Réseaux informatiques | Taux de recommandation : 10.0/10 > > **Avantages**: Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call\! > > **Inconvénients**: Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. > > During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. ----- ### "It's hard to knock the product as it is but it's just ok" — 3.0/5 > **Thomas** | *2 novembre 2017* | Réseaux informatiques | Taux de recommandation : 6.0/10 > > **Avantages**: On demand sessions work great East to install and setup remote clients Easy to organize accounts by company > > **Inconvénients**: No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really\!\!\! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements. > > I am generally able to connect to my customers computers to assist with issues and install software ----- ### "Fortunately, we came across FixMe" — 5.0/5 > **Felix** | *15 août 2024* | Films et cinéma | Taux de recommandation : 10.0/10 > > **Avantages**: - It is easy to use - It is fast - It is reliable - It seems to be safe > > **Inconvénients**: - The functionality - The price plan - That it leaves nothing to be desired > > Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. ----- Page : 1/17\ Suivant: [Page suivante](https://fr.capterra.ca/software/151861/fixme-it?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151861/fixme-it) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées