--- description: timetoreply : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: timetoreply - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de messagerie](/directory/30553/email-management/software) > [timetoreply](/software/153065/time-to-reply) # timetoreply Canonical: https://fr.capterra.ca/software/153065/time-to-reply Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/153065/time-to-reply?page=2) > Fonctionne avec votre e-mail existant pour vous fournir des analytiques sur la façon dont vos agents commerciaux traitent leurs demandes de renseignements par e-mail. > > Conclusion : 42 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise timetoreply? Équipe de vente, service client, toute personne responsable de répondre aux leads en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 42 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Time To Reply - **Pays**: Leatherhead, R.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Bhoutan et 132 de plus ## Fonctionnalités - Alertes/Notifications - Boîtes de réception partagées - Gestion des contacts - Outils de collaboration - Third-Party Integrations ## Intégrations (8 au total) - ActiveCampaign - Constant Contact - Gmail - Google Workspace - HubSpot CRM - Maropost - Microsoft Outlook - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de messagerie](https://fr.capterra.ca/directory/30553/email-management/software) ## Logiciels similaires 1. [monday.com](https://fr.capterra.ca/software/147657/monday-com) — 4.6/5 (5738 reviews) 2. [Gmail](https://fr.capterra.ca/software/202338/gmail) — 4.8/5 (13353 reviews) 3. [Google Workspace](https://fr.capterra.ca/software/168389/google-workspace) — 4.7/5 (17519 reviews) 4. [Microsoft Outlook](https://fr.capterra.ca/software/1010311/microsoft-outlook) — 4.5/5 (2438 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avis ### "In Depth Look" — 5.0/5 > **Utilisateur vérifié** | *9 février 2021* | Construction | Taux de recommandation : 9.0/10 > > **Avantages**: Ability to see trends with user response times. > > **Inconvénients**: No outlook integration to mark certain emails as do not track. > > Very good experience overall. ----- ### "A niche product that could be widely used" — 4.0/5 > **Daniel** | *18 février 2020* | Machines | Taux de recommandation : 8.0/10 > > **Avantages**: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice. > > **Inconvénients**: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center. > > Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness. ----- ### "timetoreply Review" — 4.0/5 > **John** | *9 février 2021* | Comptabilité | Taux de recommandation : 5.0/10 > > **Avantages**: Report are good, great to navigate and we'll laid out > > **Inconvénients**: Need to differentiate between roles more ----- ### "Provides tremendous insight" — 4.0/5 > **Bryce** | *4 février 2021* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners. > > **Inconvénients**: It's very standalone. I wish that I had the ability to better integrate with other reports. > > We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization. ----- ### "Email Reporting that Works" — 4.0/5 > **Paul** | *3 février 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The fact that I can setup filters that identify email volume and interactions from specific clients. > > **Inconvénients**: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports. > > I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/153065/time-to-reply?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/153065/time-to-reply) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées