18 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Omnisend

Créez et envoyez des campagnes personnalisées d'e-mail marketing, de newsletter et de SMS en quelques minutes à l'aide de modèles prêts à l'emploi pour votre boutique en ligne.

En savoir plus sur Omnisend

Avantages :

Easy migrating from Mailchimp. Easy to use interface, and great customer service.

Inconvénients :

The moving target with monthly fees is a bit frustrating.

Omnisend - Notes

Note moyenne

Simplicité d’utilisation
4,6
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,8/ 10

Omnisend a reçu une note globale de 4,7 étoiles sur 5 d'après 806 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (806)

Dine
Etudiant (Burkina Faso)
Utilisateur LinkedIn vérifié
Ressources humaines, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

omnisend est cool

5,0 l’année dernière

Avantages :

avec omnisend tout les travail devient facile . il permet d'augmenter les ventes

Inconvénients :

comme inconvénients je ne sait quoi dire il est parfait

Tatiana
Assistante commerciale (France)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

tres pratique

4,0 il y a 2 ans

Avantages :

le produit est assez facile à utiliser et très pratique

Inconvénients :

il n'y a pas grand chose qui me déplait dans ce logiciel

Camilo Andr�s
Camilo Andr�s
Digital Director (Colombie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great App if You Want to Make Sales

5,0 il y a 4 mois

Commentaires : It's been great, since day one this company keeps updating its App and it just get better and better, I like his you tube channel and how close they are to their partners.

Avantages :

its simplicity inside the platform, it is very friendly and easy to navigate, the templates they provide are very professional and the whole App looks very polished

Inconvénients :

I have to check with them if I clean my lists and got less contacts, will they downgrade my plan automatically?

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for the wonderful review! We’re delighted you find our app user-friendly and enjoy the templates and updates. Yes, your plan will automatically downgrade if you clean your lists, so no worries there! Feel free to reach out anytime if you have more questions. Happy selling! 🎉

Utilisateur anonyme
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Omnisend - A great email marketing solution

5,0 il y a 3 mois

Commentaires : The Omnisend on-boarding team made switching over a breeze. Great features ready to go with minimal input. Highly recommend.

Avantages :

The ready to go templates and the ability to build marketing emails with content pulled directly from your website. Saves a ton of time not having to do a write up for every featured item.

Inconvénients :

Limited product layout templates. Would like to see more product layout formats rather than just the three available by default.

Alternatives envisagées : Klaviyo et Mailchimp

Pourquoi choisir Omnisend : Constant Contacts would not integrate with our e-commerce platform

Logiciel antérieur : Constant Contact

Pourquoi passer à Omnisend : Ultimately Omnisend provided a better price point for the features offered.

Réponse de l'équipe de Omnisend

il y a 3 mois

Thanks a lot for the positive feedback! We’re thrilled to hear that the templates and seamless integration with your website have saved you time. We’re always working on expanding our features, so we’ll definitely take your suggestion for more product layout templates into account. We’re glad the onboarding process was a breeze too!

Sarah
Research Analyst (É.-U.)
Recherche, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Brands. Sales. Automatic.

3,0 l’année dernière

Avantages :

It does help your push/force sales based off its automated system set up. It also helps towards branding your emails.

Inconvénients :

As far as integration and it’s deliverability rate? It’s not the greatest. I have a huge issue about it’s ability to deliver ALL of my interactions, this is essentially what this specific software is made for.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Matériel informatique, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Choose Omnisend, you won't regret it!

5,0 il y a 4 mois

Commentaires : We have been Omnisend clients for about two years and are quite happy with our experience thus far.

Avantages :

They have great account managers, I have always been able to get into contact with my account manager or a support team member quickly. They are also constantly updating features, if there isn't a feature available you can request them to look into it. Most of my requests have been addressed or fixed. Lastly it is a very cost-efficient platform, I researched many others and Omnisend had an extremely competitive cost.

Inconvénients :

Originally the SMS program was very simple, but it has evolved with feature changes and updates. Now it gives the functionality of most other platforms.

Alternatives envisagées : Klaviyo

Pourquoi choisir Omnisend : Expensive and required too much dev team participation in order to do anything technical.

Logiciel antérieur : Salesforce Marketing Cloud

Pourquoi passer à Omnisend : Omnisend had a better price, specifically the unlimited email sends. That was a big factor in why we went with omnisend.

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you so much for your kind words! We’re thrilled to hear that our account managers and support team have been quick to assist you. It’s great to know that our constant updates and enhancements are making a positive impact on your experience. We strive to provide a cost-efficient solution that meets your needs. If you ever have more feature requests or feedback, don’t hesitate to reach out—your insights help us grow! Happy emailing!

Macy
Macy
CMO (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A great Shopify marketing platform!

4,0 il y a 4 mois

Commentaires : Their dev team is available, will get on a call with you, and will help you troubleshoot any issues!

Avantages :

Data sync with Shopify and you can easily setup automations and campaigns off of that data.

Inconvénients :

Missing some features in reporting and automations and sms that would be extremely helpful.

Réponse de l'équipe de Omnisend

il y a 4 mois

Thanks for the awesome feedback! 😊 We’re happy to hear that the Shopify data sync and ease of automations are working well for you. Our dev team loves being hands-on, so it’s great to know they’ve been able to help out! We’re always working on improvements, and your thoughts on reporting and SMS are definitely noted. If you ever need more assistance, we’re just a call away!

Gloria
Gloria
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Satisfied customer

4,0 il y a 4 mois

Commentaires : pretty good and am satisfied, but some functionality could be improved

Avantages :

Good templates easy to use, good reports

Inconvénients :

No individual drip functionality, no easy copying of sequences for more channels

Alternatives envisagées : Klaviyo

Pourquoi choisir Omnisend : needed better spam control and service.

Logiciel antérieur : Mailchimp

Pourquoi passer à Omnisend : recommended by consultant and cheaper than others

Réponse de l'équipe de Omnisend

il y a 4 mois

Thanks for the shout-out! 🌟 Glad to hear you’re satisfied with our templates and reports. We’re working hard to make your marketing experience smoother, and your feedback helps us prioritize what to tackle next. Stay tuned for more improvements!

Justin
Justin
Managing Director (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Happy to be using Omnisend

5,0 il y a 4 mois

Commentaires : Excellent and would recommend to others looking for a well-featured comms solution at a reasonable cost.

Avantages :

Very easy to set up and use, providing great levels of automation for our customer and prospect comms, as well as simple to create campaigns.

Inconvénients :

Took a while to figure out the many many options and create the right strategy using the most appropriate ones.

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for the great review! We’re thrilled to hear that you find Omnisend easy to set up and appreciate the automation capabilities for your communications. We understand that exploring all the options can take some time, but we’re glad you’re finding a strategy that works for you. Thanks for recommending us! 😊

Violeta
Violeta
Founder (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Produits alimentaires, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Works for small businesses too

5,0 il y a 4 mois

Commentaires : Absolutely love it. Its been very helpful

Avantages :

The Automations. Makes the life of the small business owner easier

Inconvénients :

It is a bit expensive for my small business

Réponse de l'équipe de Omnisend

il y a 4 mois

Thank you for the fantastic feedback! 🎉 We’re delighted to hear that our automation features are making life easier for you as a small business owner—mission accomplished! We totally understand the pricing concerns and are always looking for ways to add value. If you have any suggestions or need assistance, just let us know. Here’s to many more successful automations ahead! 🚀

Iona
Iona
Founder (Canada)
Utilisateur LinkedIn vérifié
Cosmétiques, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use and affordable email marketing platform

4,0 il y a 4 mois

Commentaires : My experience with Omnisend has been very positive. It's easy to use, has all of the important features that I'm looking for, and the plans are affordable for a small business owner

Avantages :

Easy to use and plans are affordable, and has good functionality

Inconvénients :

Have to purchase additional credits to send SMS messages.

Alternatives envisagées : Klaviyo

Pourquoi choisir Omnisend : More automation features are available through Omnisend

Logiciel antérieur : Mailchimp

Pourquoi passer à Omnisend : I found that Omnisend was more affordable.

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for the positive review! We’re so glad to hear that Omnisend’s features and affordability are a great fit for your business. We appreciate the feedback on SMS credits, and we’re always here to help you make the most of our tools. Thanks for choosing Omnisend! 😊

Tudor
Tudor
Co-founder, CEO (Roumanie)
Utilisateur LinkedIn vérifié
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The sales engine

5,0 il y a 4 mois

Avantages :

Omnisend is one of our powerful sales engine, it just delivers! If you handle your campaigns well with their fresh features, you should increase your results from day one. We're happy customers from the beginning of our first newsletters.

Inconvénients :

That we are not using the tools at it's highest capacity :)

Réponse de l'équipe de Omnisend

il y a 4 mois

Thank you for the kind words! We’re thrilled to hear that Omnisend is revving up your sales engine and delivering results right from the start! 🚀 And hey, don’t worry—there’s always room to level up those tools! If you ever need tips on maximizing those fresh features, just give us a shout. We’re here to help keep that engine running smoothly!

Megan
Marketing Specialist (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love Omnisend!

5,0 il y a 4 mois

Commentaires : We have loved working with Omnisend, the quarterly meetings are helpful to give us new things to try and strategies to implement. They also ask for our opinion on features we would like to see and take them back to the developers and overall we've seen positive changes come from that.

Avantages :

I love the email builder, it's very easy to work with and understand. Also their customer support is AMAZING. If an issue arises they are quick to respond and help us figure out the problem. They also are continuing to integrate with apps that shopify uses and we've been enjoying the benefits of that.

Inconvénients :

Our company really loved the scratch and win feature and it was removed when the builder was upgraded. Also when utilizing the mobile only features there is a button at the bottom that displays the email again with desktop features which can be slightly confusing to customers.

Alternatives envisagées : Klaviyo

Pourquoi choisir Omnisend : We were limited by the features that drip offered and they offered no SMS.

Logiciel antérieur : Drip

Pourquoi passer à Omnisend : Liked the features that were offered and the customer service team made a difference

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for your enthusiastic feedback! We’re delighted to hear that you love our email builder and that our customer support has been so helpful. We appreciate your input about the scratch and win feature and the mobile-only button—it’s valuable feedback like yours that helps us improve! We’re glad our quarterly meetings and new strategies are benefiting you as well. If you have any more suggestions or need assistance, don’t hesitate to reach out. Happy emailing!

Sarah
Marketing Manager (Australie)
Bijoux et produits de luxe, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Omnisend is the most cost effective system that is fully featured

5,0 il y a 4 mois

Commentaires : I have been with Omnisend for over 5 years now and I have tried numerous platforms. I am happy with their pricing that is fit for SMBs and also the support who is always online to assist. The features are more than enough to generate high revenue and ROI.

Avantages :

Omnisend is such an amazing email system. It is cost effective and also has all the features you need for running your ecommerce business.

Inconvénients :

I would love to see AI incorporated more into the platform in terms of insights and reporting.

Réponse de l'équipe de Omnisend

il y a 4 mois

Thank you for the fantastic feedback! 🎉 We’re thrilled to hear you find Omnisend to be a cost-effective powerhouse for your eCommerce needs! It’s great to know that our features have helped you boost your revenue and ROI. As for AI insights and reporting, we totally get it—who doesn’t love a little futuristic flair? We’re always on the lookout for ways to level up, so your suggestion is noted! If there’s anything else we can do to make your experience even better, just give us a shout. Here’s to another 5 years of email excellence!

Stephan
Digital Marketing Manager (É.-U.)
Articles de sport, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best features and service all in one platform

5,0 il y a 4 mois

Commentaires : My experience has been spectacular and my business has seen immense growth since using Omnisend.

Avantages :

The customer service and featured integrations with Shopify, Facebook, and Smile.io.

Inconvénients :

For advanced users accustomed to creating custom HTML forms, it can be tricky to integrate additional functionality at first.

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for the amazing review! We’re thrilled to hear that our customer service and integrations have helped your business grow. We appreciate your feedback on HTML forms, and our team is always here to assist you with any challenges. Thanks for choosing Omnisend over Mailchimp—we’re excited to have you on board! 🎉

Dauanie
Owner (É.-U.)
Mode et vêtements, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy-to-Use Marketing Tool with Great Automation, but Limited Design Options

5,0 il y a 4 mois

Commentaires : Overall, my experience with Omnisend has been good. It’s easy to use, with helpful email and SMS automation, and the templates save time. While design options are a bit limited and costs can rise as your list grows, it’s a solid tool for marketing.

Avantages :

What I like most about Omnisend is its seamless integration of email and SMS marketing, allowing for easy automation and personalization across multiple channels. The intuitive interface and detailed reporting tools also make it simple to track campaign performance and optimize for better engagement. Plus, the pre-built templates save a lot of time!

Inconvénients :

What I liked least about Omnisend is that some of the design options are a bit limited, and the pricing can get high as your contact list grows.

Réponse de l'équipe de Omnisend

il y a 4 mois

Thanks for sharing your thoughts! We’re thrilled to hear you’re loving the seamless integration of email and SMS marketing—definitely a game-changer, right? We’ll take your feedback on the design options onboard, and we’ll keep working on bringing even more flexibility to your campaigns. Glad to have you on board with Omnisend! 🚀

Karla
Marketing Director (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Omnisend Simplifies Our Email Marketing for Effortless Use and Clear Results.

5,0 il y a 4 mois

Commentaires : Omnisend is a very friendly application easy to use and understand specially for newbies on the mail marketing cloud :)

Avantages :

Easy to use, reliable and great customer service.

Inconvénients :

Customer List Segmentation could be easier

Alternatives envisagées : Klaviyo

Pourquoi choisir Omnisend : Poor customer service at that time and price.

Logiciel antérieur : Privy

Pourquoi passer à Omnisend : Reliable customer service and a easier product navigation

Réponse de l'équipe de Omnisend

il y a 4 mois

Thank you for the wonderful review! 🌟 We’re thrilled to hear that Omnisend is making your email marketing experience easier and more enjoyable, especially for those new to the game! While we’re glad you find our customer service reliable, we hear you on the customer list segmentation and will keep that in mind for future improvements. If you ever have any questions or need support, don’t hesitate to reach out—we’re here to help!

Scott
Sales Manager (É.-U.)
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This is a solid email marketing platform.

5,0 il y a 4 mois

Commentaires : It has been a good platform. The revenue reporting was good and accurate. Automations are drag and drop so that is very easy to use.

Avantages :

It is a great platform with a lot of capabilities related to email marketing. The major upside is list delivery rates and protecting your domain from appearing as spam. Support was always good and responsive.

Inconvénients :

Understanding the steps related to sending the first campaign. After that, it was great.

Réponse de l'équipe de Omnisend

il y a 4 mois

Thanks for the awesome feedback! 🌟 We’re thrilled to hear that Omnisend is making your email marketing experience solid and effective. It’s fantastic that our delivery rates and domain protection have worked well for you! We totally understand that getting started can be a bit tricky, but we’re glad to hear it became easier after your first campaign. Remember, our support team is just a message away whenever you need assistance. Happy marketing!

Benjamin
Owner (France)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Omnisend is brilliant

5,0 il y a 4 mois

Commentaires : Fantastic, I highly recommend Omnisend !

Avantages :

Intuitive design, easy to use, great customer service always available

Inconvénients :

The reviews feature is still in early days, I'd like to see a bit more functionality.

Alternatives envisagées : Mailchimp

Pourquoi passer à Omnisend : Better pricing and design - platform suited my needs better than Mailchimp

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you so much for the glowing recommendation! We’re thrilled to hear that you find our design intuitive and our customer service responsive. Your feedback on the reviews feature is appreciated, and we’re continuously working to enhance its functionality. If you have any specific ideas in mind, feel free to share! We’re here to support your journey with Omnisend. Happy marketing!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Construction, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Better user experience and quick customer service.

5,0 il y a 4 mois

Commentaires : End-to-end quality service, user experience and customer care. I definitely recommend it as mail marketing.

Avantages :

Better user experience and quick customer service.

Inconvénients :

The email design editor should have more specifications.

Alternatives envisagées : SendGrid et Mailchimp

Pourquoi passer à Omnisend : Quick setup, user experience and very quick costumer services.

Réponse de l'équipe de Omnisend

il y a 4 mois

Thanks for the awesome review! We’re so happy to hear you’re loving the user experience and speedy support. We’ll see what we can do about that email editor—no one likes missing the little things, right? 😄 Stay tuned for more improvements!

Vincenzo Bernardino
Vincenzo Bernardino
Marketing Advisor (Italie)
Utilisateur LinkedIn vérifié
Marketing et publicité, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Minimalistic and efficient

5,0 il y a 4 mois

Commentaires : So far I had a great experience and the company seems to really care about users. I look forward to see it evolve and become a more powerful tool for me and my clients.

Avantages :

The interface is not overwhelming, it offers tools and settings that are very essential for email marketing automation without overcomplicating things with unnecessary features or a specific in-app lingo.

Inconvénients :

The navigation needs a refresh. I think a left bar navigation with links and sublinks will be more efficient.

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for your thoughtful feedback! We’re thrilled to hear that you find our interface minimalistic and efficient—just like a well-organized toolbox! 🛠️ We appreciate your suggestion for navigation improvements and will definitely keep it in mind as we work on making Omnisend even better. If you have any other thoughts, we’re all ears!

Émilie
Social media specialist, content creation and influencer marketing (Canada)
Biens de consommation, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I would recommand!

4,0 il y a 4 mois

Commentaires : I really love the plateform, totaly recommand it. It's great and I really like using it.

Avantages :

I like the easy aspect of the interface and the fact that they are a lot of option to make your newletter funnier, cutter, animated, it's nice to be able to send beatifull thing. The follow up of the team is really great as well !

Inconvénients :

I would like to have the possibility to add videos into the newletter. You can't have an background image under de text that is the same everywherec cause it's devided in section

Réponse de l'équipe de Omnisend

il y a 4 mois

Thank you for the lovely recommendation! 🌟 We’re delighted to hear you’re enjoying the fun side of creating newsletters with us. It’s great to know our tools are helping you add that extra flair to your communications. While we’re continuously working on enhancing the section functionality, we’ll definitely keep your feedback about video integration in mind. Your creativity is inspiring—keep up the amazing work, and happy emailing!

Miranda
Secretary Owner (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product, needs more freedom of sending.

4,0 il y a 4 mois

Commentaires : Overall it's good. I would entertain a different company if we could just send to our contact list as it stands, instead of spending whole weeks of hours each year clearing out people who want to be on our list but who usually only buy once ever year to two years due to the great lasting standard of our product.

Avantages :

Streamlined and quick, user friendly. Has some interesting tools that make sending emails quick.

Inconvénients :

We have a high-ticket item and decades-lasting product. Our products are things that men hand down to sons. So having to keep my contacts so strictly under 1% disengaged if very trying. We only send to people who willingly sign up and it takes me longer each week to keep these contacts something that Omnisend wants it to be than a collective 6 months of writing email content!

Réponse de l'équipe de Omnisend

il y a 3 mois

Thank you for your thoughtful review! We’re glad you find Omnisend user-friendly and appreciate the tools we offer for quick email sending. We understand that managing a contact list for high-ticket items can be challenging, and your feedback about the engagement policy is valuable. Our team is always here to help you navigate these challenges, and we’re committed to making your experience as smooth as possible. Thanks for being with us! 😊

shari
Fractional Leader (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Under the Radar ESP

5,0 il y a 7 mois

Commentaires : This has been a surprisingly positive experience after having not heard of Omnisend until I arrived in my current role.

Avantages :

Suprising at how reasonable priced this solution is when compared to others. Large database numbers can be cost prohibitive, but my Account Manager works with me on pricing.

Inconvénients :

Really wish that we could update naming conventions on images in the library. This is a pain point.

Réponse de l'équipe de Omnisend

il y a 7 mois

Dear Shari, Thank you so much for your positive review! We're delighted to hear that you find our pricing reasonable and that your Account Manager has been helpful. We appreciate your feedback about updating naming conventions on images in the library. We'll definitely pass this along to our Product Team as a feature request. Your input helps us improve and better meet your needs. Thank you again for your support and for choosing Omnisend!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great tool to start building your email strategy

4,0 il y a 10 mois

Avantages :

Omnisend is beautiful and fast. I've seen some very ugly interfaces and Omnisend was a pleasant surprise. I'm amazed at how fast it builds segments and exports. Other tools (more expensive) take a lot of time to complete this simple task.

Inconvénients :

If you integrate a lot of tools to your ecommerce, you may find Omnisend doesn't have an integration or if they do, they don't pull all the information. Just the basics, not enough to build all your transactional comms.