En savoir plus sur Vagaro

Tirez parti du logiciel et des applications pour instituts de beauté de Vagaro pour recevoir des demandes de rendez-vous, traiter des paiements, envoyer des rappels et faire prospérer votre entreprise. À partir de 25 $ par mois.

En savoir plus sur Vagaro

Avantages :

I like the professional view and the ease with integration.

Inconvénients :

Poor customer service with and attitude. Difficult to use for for more then 1-2 people.

Vagaro - Notes

Note moyenne

Simplicité d’utilisation
4,6
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,2/10

Vagaro a reçu une note globale de 4,7 étoiles sur 5 d'après 2 991 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (2 993)

Christie
Owner
Utilisateur LinkedIn vérifié
Sports, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Makes My Business & Life Scheduling Much Easier

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
MAKRIS
ASSISTANT (Congo-Kinshasa)
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MON ECOLE

5,0 il y a 2 ans

Commentaires : il me permet des gèrée tout une communauté

Avantages :

ses qualités en matière de gestion des communauté

Inconvénients :

jusque la je ne pas encore constaté ses points faibles

Réponse de l'équipe de Vagaro

il y a 2 ans

Thank you for your review, we greatly appreciate it!

GeraIdo
GeraIdo
Entrepreneur (Bénin)
Utilisateur LinkedIn vérifié
Gestion des investissements, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

J'adore ce logiciel

4,0 il y a 3 mois

Commentaires : Je le recommande au autres naissantes

Avantages :

C'est un logiciel que j'affectionne particulièrement a cause de simplicité et de sa capacité d'adaptation

Inconvénients :

Pour l'instant rien a signaler de côté négatif

Franck Hervé Davy
Délégué médical (Bénin)
Médecine douce, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Essentiel vagaro

4,0 il y a 2 mois Nouveau

Avantages :

Il existe de nombreuses fonctionnalités complémentaires optionnelles. Cela nous permet de faire des choses comme ajouter des formulaires, accepter le paiement et avoir une liste d'attente. Ce sont des fonctionnalités super utiles et il est bon de savoir si nous n'en avons pas besoin

Inconvénients :

Je souhaite vraiment que le logiciel ait une fonctionnalité complémentaire. Je n'aime pas avoir à intégrer les modules complémentaires dans mes services réels, car cela place le module complémentaire en tant que rendez-vous planifié séparé. L'autre

Djakaridja TN
Mes experiences (Pays-Bas)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Incrooyable ce logiciel

5,0 il y a 2 mois Nouveau

Avantages :

J'aime le fait que les clients peuvent prendre rendez vous à tout moment. Ce qui booste notre rendement.

Inconvénients :

Il bug un peu, veillez régler cet aspect.

Furax
Infographe (Gabon)
Animation, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Communication Professionnel

5,0 il y a 5 jours Nouveau

Avantages :

Le fait que grâce à ce logiciel ma salle de sport a eu plus d'opportunité et le client

Inconvénients :

Dans ce logiciel ce qui m'a dit plus c'est le prix en effet je le trouve trop élevé

Thomas
Directeur (France)
Vente au détail, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Avis sur vagaro

5,0 le mois dernier Nouveau

Commentaires : Je suis très content de l’interface

Avantages :

On peut utiliser assez facile Avec une prise en main rapide

Inconvénients :

Je n’ai pas remarquer grand chose pour l’instant

Sushant
Sushant
Software Engineer (Inde)
Utilisateur LinkedIn vérifié
Réseaux informatiques, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

My long term scheduler

5,0 il y a 4 semaines Nouveau

Commentaires : The fact is that Vagaro is a full-featured salon and spa management solution that not only helps you reach a wider customer but also optimizes your daily operations, including scheduling appointments and handling payroll.

Avantages :

Vagaro creates an effective marketing funnel so that the needs of clients and businesses can guide the delivery of the appropriate services. I liked using Vagaro through the phone app. The service uses sophisticated encryption to protect sensitive data

Inconvénients :

The company does have a website where information about breakdowns is provided and updated to keep users abreast of the problems. To allow flexibility for the bookings for numerous businesses at once, developers need to work on new features. The client booking part was not my favorite. Due to the length of time between when an application is submitted and when it is processed, it was exceedingly difficult for customers to schedule their own appointments with a hair salon.

Alternatives envisagées : Booksy et Appointy

Jessica
Owner (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Over the past four years, Vagaro has been a huge help for me!

4,0 il y a 2 semaines Nouveau

Commentaires : I have never had any problems in communications with Vagaro. They have always sent advance notice when they will not be in the office. Customer service has been excellent with rapid response any time that I have needed them. This is an excellent software to use for someone like myself, who is busy and running the business on my own.

Avantages :

Vagaro is an excellent, simple, moderate-budget scheduling tool. There are add-on options that can improve your reach and your marketing, depending upon how much you need. They have improved their scheduling capabilities for fitness studio owners/administrators. As for set-up, on-ramping is simple and does not require long hours of education.

Inconvénients :

I have had a lot of trouble getting the clients to use the software on their end. They haven't found it too user-friendly, but I do work with an older generation. I get about 50% compliance with account and scheduling tasks. It would be so helpful if a video were developed so they can easily set up on their own.

Alternatives envisagées : Trainerize et WellnessLiving

Pourquoi choisir Vagaro : MindBody was getting outrageously expensive. And they had WAY too many features that I was not interested in using. It got very complicated, very quickly.

Logiciel antérieur : Mindbody

Pourquoi passer à Vagaro : Vagaro had simplicity and pricing for a business owner that was trying to simplify her tasks and shrink her business at the same time.

Hanin
Hanin
Spa Director (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

STAY AWAY FROM Vagaro & PAYDESK!

1,0 le mois dernier Nouveau

Commentaires : We’ve purchased the PAYDESK thinking it’s as legit as they made it sound on their website, We ended up with an everyday of non-ending frozen system, unable to accept clients appointment, unable to check out clients, we have to restart the system almost every time we need to check out client, or try to book a client. Unable to see client signature of the guest side, unable to have them complete forms on the guest side of the Pay Desk. We’ve been in contact with Support since the first couple days we have received the PayDesk. They have been procrastinating the process of solving the issues, scheduled multiple remote sessions to try to resolve the issues, which was a total fail! They requested videos of all the issues they couldn’t solve during the remote session they set up , and we provided, YET its been over 6 weeks of going back and forth of non-ending emails! They’ve solved absolutely NOTHING!! Everyone on the software team blames the hardware team, and here we are with a piece of crap device. They Won’t refund a device that was purchased in JULY 2022, and they have evidence of all the support tickets they’ve been receiving for the past 5 months which is since we have received. I have called and talked to many people who stated each time that would be the last time before they escalate it to the development team, and they’ll take an action! NOTHING was done.

Avantages :

Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business

Inconvénients :

TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.

Alternatives envisagées : Acuity Scheduling et ZENOTI

Pourquoi choisir Vagaro : digital forms, cheaper processing fees then! square now offer even better EMR and lower competitive processing fees for Medical Spa

Logiciel antérieur : Square Payments

Pourquoi passer à Vagaro : Because they're cheaper! however they're only cheap in customer service and quality! they're no longer cheaper than any other company.

Utilisateur vérifié
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Médecine douce, 2-10 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Many great features, excellent customer services, and small areas that can improve

4,0 il y a 2 mois

Commentaires : So far, this software is above and beyond our previous two companies. They seems very willing to change and add features, as well as helpful in onboarding and migrating our business into their system. They were even able to import reviews!

Avantages :

There are many optional add-on features. This allows us to do things like add forms, accept payment, and have a waitlist. These are super helpful features and it is nice to know if we don't need them we can cancel them.

Inconvénients :

The software is a bit slow, and challenging when it comes to customer management. I have gotten some errors around adding customers with "existing email addresses" even though they can't find the email in the system.

Alternatives envisagées : Jane et Mindbody

Pourquoi choisir Vagaro : Booksy did not have the features we needed and was not able to add them over the last 7 months. We needed the ability to push notifications, run payroll, add time between appointments, and be HIPPA compliant. The biggest reason is that Booksy was very challenging for our clients to use and we got many complaints from people who couldn't make appointments.

Logiciel antérieur : Booksy

Pourquoi passer à Vagaro : Price

Marissa
owner (É.-U.)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

5,0 il y a 2 mois Nouveau

Commentaires : We really like Vagaro. We have improved/streamlined our online booking thanks to it.

Avantages :

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Inconvénients :

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Alternatives envisagées : Acuity Scheduling

Pourquoi choisir Vagaro : Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services.

Logiciel antérieur : Booker

Pourquoi passer à Vagaro : Vagaro had better features.

Frank
Licensed Massage Therapist (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

My pros and cons on Vagaro

5,0 il y a 2 mois Nouveau

Commentaires : My overall experience so far, with Vagaro is really good. I would recommend them to other massage business and massage therapists. I have had no issues or concerns, with any issues I've had, support has always been extremely professional and helpful in every way.

Avantages :

I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!!

Inconvénients :

I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software.

Kane
Owner (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Great Value For Salon Owners

5,0 le mois dernier Nouveau

Commentaires : Couldn't have built my little company without you.

Avantages :

We literally started a tanning business on a whim inside of 30 from start to our grand opening in a week after Christmas. I seriously doubt that it would have happened without Vagaro. I'm still busy putting our products into the store as of my writing this and adjusting and readjusting services and discounts. This software has made us getting our services and products online so easy. Between Vagaro and Canva I've built an entire functioning business ready (almost) for take off. I wish the pricing was different. I'm not even sure what I'm being charged right now for whatever services I've chosen. Wish it was all one package deal. Other than that gripe, I have this software incredibly useful. Wish us luck!!

Inconvénients :

The pricing structure. Bundle your awesome services into an affordable package for small business startups where they can afford it and succeed. Then you'll have a paying customer for many years. If they cannot afford it and start to fail you lose, too.

Alternatives envisagées : Squarespace et Fresha

Pourquoi choisir Vagaro : Square space products are nice but it becomes verry hard to navigate.

Logiciel antérieur : Square Point of Sale, Squarespace et Square Appointments

Pourquoi passer à Vagaro : You added the ability to do add-ons. I like the look of my web page.

Amy
Owner Head Trainer (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Customer Support Outstanding

5,0 il y a 2 mois Nouveau

Commentaires : No issues! Fantastic!

Avantages :

Honestly every time I have a problem, no matter how late at night it is, I love the convenience of being able to contact them outside of normal business hours and get my problem SOLVED. I also enjoy the tutorial option for all the questions on setup. I have even attended the webinars and those are extremely helpful also.

Inconvénients :

There is a learning curve to this software just like everything else. Due to the fact that there are so many features, the learning curve is understandable, but still considered to be the biggest con for me.

Alternatives envisagées : Glofox, Mindbody et Square Appointments

Pourquoi passer à Vagaro : Price and ease of signup late in the evening.

Utilisateur vérifié
Engineer (Bangladesh)
Utilisateur LinkedIn vérifié
Conseil en gestion, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review vagaro

5,0 il y a 2 mois Nouveau

Commentaires : I like vagaro because it is very easy to use. There are many other apps that you can use for free so that you can do many things for free but some functions are only available in this app which makes it more time-consuming. Vagaro is very important for the team because they can always use it to see and check their time.

Avantages :

Vagaro is the best application because you can free transfer all your data from any software for free. You can send more than 1000 emails per month for free. It also has many amazing features like online store marketing, payment process, and everything you need for product delivery, live stream, marketplace, forms, payments, calendar, online booking, etc.

Inconvénients :

I have no complaints about Vagaro, but I think their customer service could improve.

Valerie
Valerie
Massage and Physical Therapist (É.-U.)
Utilisateur LinkedIn vérifié
Cabinets médicaux, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

Good option for my small therapy clinic

5,0 il y a 4 semaines Nouveau

Avantages :

I love the scheduler, ease of documentation, website and customer service

Inconvénients :

The notes section( not soap) has been difficult to access as I desire to use it since the update . I have been working with customer service to fix this but it is cumbersome in the mean time.. I also have difficulty being seen by google via my website as far as SEO( Search engine optimization). I am still hoping this will improve as well

Felicia
cosmetologist (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

My clients and myself love Vagaro!

5,0 il y a 3 ans

Commentaires : Vagaro has been great. Even when My website domain host offered a booking site through them, they admitted theirs can't compare to everything Vagaro can do.

Avantages :

I love that I don't have to be a slave to my phone. I don't have to go back and forth with clients, "how bout this time? or this time? or this time?" they can just get online and see all my openings! I don't (often) have to leave my clients in the middle of appointments to book another one. When i'm off/busy i set my work phone to driving mode, directing my clients to book online. The reminder texts are a God Sent according to my clients and compliments very well the ability to set my clients up on a rotating schedule which is also very convenient! Oh, and the dashboard is a great tool to track busy times, slow times and number of clients, repeat clients and if they're booking online or not

Inconvénients :

I don't know if this is already a feature or something I need to do on my end through my phone but it'd be very useful if i got some sort of sound notification, a ding of some sort, when someone booked online so i would be aware of it when i'm super busy and think I know my schedule and end up telling a walk-in to come back when I think I have a gap in my day but it's been filled online. I do wish there was a way I could make certain appointments only available during certain times for services that I share a room with another stylist. And not that it happens often (maybe 3 times in 3 years) but when the site is down.... i feel totally lost, like a have no control over my life, I don't know when my next appointment is, who they are or what they're having done! it's awful. but it never lasts more than an hour or two I don't think.

Alternatives envisagées : Square Point of Sale

Pourquoi choisir Vagaro : I don't remember the exact features that the other ones it tried lacked.

Pourquoi passer à Vagaro : better over all lay out, ease of use and convenient domain name.

Christy
Salon Owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

I love the format of the software

4,0 il y a 3 ans

Commentaires : I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!

Avantages :

I love that the software is able to customized to my salon company needs. I love the email and text message marketing. I am still learning the program and all the add on services available. This month my 2 favorite features have been the invoice capability to be able to sell products to our clients while shut down for 30 days and then the ability to email & text clients of the current status of the salon closure.

Inconvénients :

Reports are either not as detailed as I need or trying to pull collected information. For example, I wish I could pull a list of new clients who visited our company last month. I also wish I could mas tag a group of clients like tag all customers who bought "Color and haircut" or a specific product. Ability to mass tag would give my more marketing power as I listed in what I love most about the software.

Alternatives envisagées : Envision Salon & Spa et Meevo

Pourquoi choisir Vagaro : Envision Cloud does not have a protected IP at it's lowest tier price!

Logiciel antérieur : Envision Salon & Spa

Pourquoi passer à Vagaro : The biggest reason was the low cost and the protected IP.

Réponse de l'équipe de Vagaro

il y a 3 ans

Hi Christy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Christine
owner/operator Esthetician (Canada)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Made my aesthetic career easy and increased revenue

5,0 il y a 3 ans

Commentaires : Excellent! I can be anywhere there is wifi if a client wants to change their appt or has questions about booking or cancelling their appt. This site has saved me so much time, paper with online receipts, and is so efficient with the automatic appt confirmation. It has helped me be very efficient with organizing time, appts and has helped to increase revenues.Very up to date and easy to use from my iPhone or laptop!

Avantages :

for the client: accessible through an app, sign up with facebook as well, automatic emails and or texts to confirm appts, client may cancel appt, online forms easy to fill out for myself: accessible through the app, very easy to schedule and reschedule and cancel appts, a complete custom menu with limitless editing, email and text marketing, inventory easy to do using smartphone and barcodes, check out very efficient online, always choices, no need for a receptionist and very few telephone calls. Automatic confirmation of appts go to the client's email or text for them to add to their calendar

Inconvénients :

In Canada clients can't purchase on the website, although I do use Anycard online e-giftcards with the Stripe availability and clients can etransfer me directly or phone in their credit card for an online gift certificate. Must purchase an extra website feature if wanting more space for pictures, etc, so I end up posting on Instagram with examples, before and after. No feature to post videos, but I understand the site is looking in to this feature

Alternatives envisagées : Wix, Insight et Mindbody

Pourquoi passer à Vagaro : >Wix: is limited with the menu and didn't fit my spa menu and booking needs at all >Insight: I am familiar with but thought it was too expensive and did not like the booking method, as I have used it at a salon previously >Mindbody: I did purchase 2013 and used for a year when I had a large spa and staff. It was very expensive at the time and I had to buy all of their equipment for the program to work. Best suited for a large spa with many employees, as for myself as the sole service provider, I don't need a program for employee or contractor commission.

Réponse de l'équipe de Vagaro

il y a 3 ans

Hi Christine, we just wanted to say thank you so much for your feedback. We love that you are enjoying our software and are happy to help any time you have questions. Thank you!

Amy
Owner (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Best value for features, support level & price

5,0 il y a 2 ans

Commentaires : I researched/test run softwares for 2 years, after working in the industry and already using several different ones including for other industries. Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs. Their service email/call system could be much better organized to be efficient & effective. If they allowed for the reps to manage a portfolio of clients with direct email/phone for questions instead of the constant "zone defense" approach it would fit the company goals and values much better. The customer service reps, however, are generally pretty awesome and committed to resolving the issues. Everyone's time would better spent in a focussed system opposed to the chaotic approach they currently have.

Avantages :

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

Inconvénients :

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Alternatives envisagées : Square Appointments

Pourquoi choisir Vagaro : MB is okay but the software limitations made all kinds of important things confusing like financial reports. For years I gave them thoughtful feedback but there was never an investment in the software improving in the slightest way. Vagaro is the opposite of this, constantly implementing customer feedback.

Logiciel antérieur : MassageBook

Pourquoi passer à Vagaro : I used Square Appointments between Massagebook and Vagaro. I still use Square for my email marketing as I like it much more than Vagaro's. Square is wonderful with fantastic service as well. They are just limited and do not offer the HIPPA compliance, intake forms, memberships, rewards program that Vagaro does.

Réponse de l'équipe de Vagaro

il y a 2 ans

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

Tammy
Salon Coordinator (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Exactly what our salon has been looking for!

4,0 il y a 3 ans

Commentaires : Overall, Vagaro has saved me so much time as the salon coordinator. It has made things that used to be tedious, time-consuming, and ineffective so simplified. Our out-dated system had limited options on many things. The auto-texting for reminder's (previously we did all reminders by calling clients) saved out life. It has saved us on no-show appts, clients showing up at wrong times, etc. We have even saved $ on the amount of appt cards we use because client's just want the text message instead of a physical card.

Avantages :

SO USER FRIENDLY! Our stylist's were so intimidated by getting a new software, especially after using the same, outdated one for over 15 + years. Many of them aren't the most tech-savvy individuals, but it took hardly any time at all the train them on the system. They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.

Inconvénients :

One of the main things I do wish were able to be customized would be on the daily ticket sheets we print each day. I would like to edit the amount of history for each client that is shown so that multiple pages do not print out for each client. The font is small and so i have to print it to be larger and then it ends up printing multiple unnecessary pages out.

Alternatives envisagées : Meevo

Pourquoi choisir Vagaro : We really wanted the stylist's to be able to see their schedules at home, and also wanted the texting reminder's available to our clients.

Pourquoi passer à Vagaro : Price point was much better fit for our salon, as well as user- friendliness & easily navigable.

Réponse de l'équipe de Vagaro

il y a 2 ans

Hi Tammy, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

Benjamin
Digital Marketing Manager (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

Exactly what I was looking for

5,0 il y a 2 ans

Commentaires : Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none.
To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.

Avantages :

We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.

Inconvénients :

While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.

Alternatives envisagées : ZENOTI

Pourquoi choisir Vagaro : We wanted one program to do everything, and after researching Vagaro and trying the Free Trial, it was absolutely what we wanted...and more.

Pourquoi passer à Vagaro : Zenoti was way, way too expensive for a small business such as us and YoureOnTime didn't offer recurring payments (for memberships). They look to be great products (especially YoureOnTime), but they just didn't fit our needs 100%.

Réponse de l'équipe de Vagaro

il y a 2 ans

Hi Benjamin, thank you so much for your feedback! We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Michelle
founder (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Vagaro Love (it's a real thing)

5,0 il y a 10 mois

Commentaires : Great, great. I love Vagaro. Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn. The vagaro university on YouTube is so useful. Of course, their customer service rocks. The learning curve with my previous CRM was painful and long. Vagaro is a joy to work with.

Avantages :

The customer service. The majority of reps are great and very helpful. I also love the a la carte pricing, it makes it so much more affordable and you can add what you need as you grow. I also love how they are consistently adding new features. I also feel like they listen to user feedback and implement changes. Vagaro University on Youtube is great! The electronic forms are a lifesaver to help enforce our cancellation/refund policy. Thanks to Vagaro I could run my business with peace of mind and be seen as more professional by the public.

Inconvénients :

I wish the logging in part was faster for the client and also it feels like the experience is more on vagaro than our brand. I would like the option to create a brand app more affordable. Also, if a client already has an account from another user, it erases the information placed it by me and makes me start all over. I would also like the client to add their mailing address and date of birth on their intake. The mailing address is an important aspect of our marketing. I wish the star rating on employees could be a feature that could be turned off or on. At times, it makes it hard for newer therapists to get bookings.

Alternatives envisagées : Mindbody

Pourquoi choisir Vagaro : MindBody was terrible. The monthly price was ludicrous and expensive. They raised prices four times in one year without notice. All the "bells and whistles" they offered were so hard to use that it wasn't worth it. It was way too expensive for a start up. I hated the learning curve.

Pourquoi passer à Vagaro : Outstanding customer service, the learning curve was a quarter of what MindBody was. The price was so reasonable for a solo provider which is how I started.

Réponse de l'équipe de Vagaro

il y a 6 mois

Hello Michelle. We appreciate your review. If you would like to discuss these issues further, please reach out to [email protected] Thanks so much for the kind words!

Sara
owner/studio suite stylist (É.-U.)
Services aux consommateurs, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Great Booking System

5,0 il y a 2 ans

Commentaires : It has over all been pretty great especially now that they give notice when updates are happening and the system goes down.

Avantages :

The Customer service has quick response and my customers find it user friendly

Inconvénients :

Well first of all I know over 1000 stylist use this yet our industry is not listed in the pick an industry choice. So in case you don't know it is called the beauty industry, not cosmetics and not consumer services. Any how I do wish the reports were more streamlined some how I do feel like I always need to go to a different screen to find out different reports.

Alternatives envisagées : SalonBiz et Rosy

Pourquoi choisir Vagaro : To include retail sales and better service options.

Logiciel antérieur : DaySmart Salon

Pourquoi passer à Vagaro : Recommended by my salon coach [SENSITIVE CONTENT HIDDEN]

Réponse de l'équipe de Vagaro

il y a 2 ans

Hi Sara, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!

Kristin
Kristin
Business Owner (Canada)
Utilisateur LinkedIn vérifié
Cosmétiques, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

LOVE this program is GREAT & Easy for beginners to use!

5,0 il y a 10 mois

Commentaires : Love it?

Avantages :

I absolutely love this program. I was using paper calendar and paper files. I am SO happy I could help planet earth and take away my old school filing system and replace with an online. It was so simple to set up. So it’s a great program for beginners. I love the points system and the fact you can add products as I just don’t provide services - I also sell products. Customer service is always available for help also!

Inconvénients :

Ummmm…can’t think of anything I don’t like. Maybe to make your work hours easier to use. Like I have another part time job and when I switch my hours online it copies it as the business hours of the business which I do not like. I wanna keep it open 8-4pm but say I work 12-3 I don’t want it to switch it online to that. Do you know what I mean? I just want it to look like I’m booked.

Alternatives envisagées : Booksy, Epos Now et GlossGenius

Pourquoi passer à Vagaro : The free debit card machine to be honest! and come to find the software is better also! (Booking system)

Réponse de l'équipe de Vagaro

il y a 6 mois

Hello Kristin. We're glad to hear your feedback. You can read about how to set your business hours here: https://support.vagaro.com/hc/en-us/articles/4405450496923