Gong.io - Avis

Logiciel d'aide en vente

Avantages :

La conversation entre fournisseur client et la transcription d'appel pour les membres d'équipe

Inconvénients :

L'apparition des prix lors des appels commerciaux et la surveillance des ventes qualifié

Why work harder when you can work smarter?

Commentaires : I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Avantages :

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Inconvénients :

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Important growth tool for sales teams

Avantages :

I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls.

Inconvénients :

Not much to dislike about Gong as they have been super helpful with the implementation and support.

Slows down my productivity by at least 400%

Commentaires : terrible, i would not recommend it. it has some nice AI features but I find it almost unusable.

Avantages :

It has some decent AI and the call listening is good but is far outweighed by the negatives

Inconvénients :

It is super clunky, hard to find information you need. there is "conversations" and "engage" and they don't link. the chrome extension doesn't work at all. you can't dial from salesforce. there is no text messaging capture. It's a massive downgrade from what I can tell

Lots of greatness in this product

Commentaires : Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Avantages :

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Inconvénients :

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Great tool, even for SMBs

Commentaires : I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Avantages :

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Inconvénients :

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Easy and reliable

Avantages :

This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance

Inconvénients :

I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job

Makes me more efficient in my day to day

Avantages :

Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc.

Inconvénients :

I really can't think of anything! I personally use Gong.io most commonly for call recordings

Captures everything!

Avantages :

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Inconvénients :

I don't like how it shows up as it's own "person" on Zoom calls.

Gong is a must!

Avantages :

Gong is a critical tool in our sales tech stack. We use it for call and demo recording, sharing recorded calls with prospects, call coaching, CRM, pipeline management, forecasting and more. I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands. It also provides call metrics to see how you and your team are performing on calls and what the recommendations are.

Inconvénients :

The search doesn't always work when searching for a specific keyword or account. It'll pull up the wrong results or just not pull any results so you have to retype the search.

Great for call recording, coaching and automating notes

Avantages :

Easy to use and integrates seamlessly with the current tech stack. The voice-to-text transcription is great - much higher accuracy than other tooling we've used before.

Inconvénients :

It's quite expensive, but there is good ROI on spend.

It's Awesome

Avantages :

I've been extremely happy with the ease of use of Gong.Io! It's fantastic!

Inconvénients :

It's a perfect tool for what I had to use it for, it's been fantastic. No Complaints

Record your demos easily

Commentaires : We wanted a unified view of all things Sales related. And gong provides exactly that with call recordings, sales coaching, reports and so on

Avantages :

- Recording of demos- Sales Coaching- AI it uses to forecast revenue- Integrations

Inconvénients :

It's a little bit expensive for everything it do. Other than that, it's perfect

Best Sales AI coversational platform for Sales and Support team around the world

Commentaires : It is amazing, I do not need to remember anything or everything because Gong is doing that part for me amazingly well.

Avantages :

*Call Recording *Call Script*Deal Analysis*Track deal engagement*Activity Analysis

Inconvénients :

Nothing as of now but I think I still need to understand how can we go for personalised coaching

A tool with high capabilities to organize call recording, with distinctive search capabilities

Commentaires : Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the team.

Avantages :

Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call. It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive. Gong's ability to easily locate the conversation you are looking for, through several search options, thus saves a lot of time and is able to access and follow the required recordings at high speed. Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond.

Inconvénients :

Gong.io is a great tool for our business, and it's easy to use; I wish there were more possibilities so we could record all conversations and more automation, so we could complete our tasks more quickly.

One of my favorite tools as a Sales Rep

Commentaires : Awesome!

Avantages :

I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially when seeing how customers/prospects like new features or how other reps are selling those) 5) passing along feature requests or coaching notes to others on my team and in the business

Inconvénients :

It took us a bit longer than we anticipated to get fully ramped in a way where we were really leveraging it and able to do all of the above. No other major complaints, but worth noting I haven't tried any of the competitor solutions out there.

Every Sales Org NEEDS Gong!

Commentaires : I use Gong on a daily basis to re-listen to not only my calls, but also previous customer calls other reps have run. It's very helpful for providing additional context if any notes are missing from Salesforce. Highly recomend!

Avantages :

This has been the absolute best way for our team to get up to speed with learning product knowledge, industry jargon, and just overall flow of how we communicate with out customers. It's really been a saving grace over Covid as it's the easiest way to learn in a remote environment where you can't shadow peers calls in real life. I also love the transcript function because I never worry about having to take notes because it's so easy to recall the entire conversation.

Inconvénients :

The transcript isn't perfect....but that's a very small price to pay for such a fantastic product.

Helps you remember what is important

Commentaires : Over all very positive and I have recommended it to 10 different clients

Avantages :

The points of interest that this software measure are all things that you "know" but would have a very hard time measuring. With the measuring features it helps me keep focus on what is important. In addition I like that I can go back an review calls which helps with discovery calls and account reviews

Inconvénients :

The recording announcement for Google meetings

Gong Is A Powerful Sales Enablement Tool

Commentaires : I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision makers on calls with valuable information.

Avantages :

Gong gives you the ability to empower salespeople to be more efficient, master their calls, self evaluate their performance, and create archives of masterful calls.

Inconvénients :

Sometimes the software won't join a scheduled call via Calendly, but can likely be solved with better integrations.

GONG for CSM

Avantages :

The transcript - being able to listen back to questions clients ask and ensuring I include all action tiems

Inconvénients :

So far, I enjoy the product - nothing to complain about

Key Platform for Measuring Enablement Success

Commentaires : Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.

Avantages :

Gong allows the Sales, Enablement, Marketing, and Biz Ops to track real metrics from Sales and CS conversations, coach the teams and foster a culture of self-improvement.

Inconvénients :

This is a product that to work effectively you need to invest in best practices, training teams and managers and staying on top of the latest innovations (of which there are many and often) coming out of the company.

Awesome tool and must have !

Commentaires : Gong is a must have in my role. Without it, I would not know how I am performing on my calls, and could not improve. It is essential for training purposes with my manager

Avantages :

data and analytics for talk time percentages is great

Inconvénients :

nothing at all. This is the gold standard in the call recording industry

A must have tool for sales and customer success

Avantages :

Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls.

Inconvénients :

I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused.

Didn't know what I was missing until I had it

Commentaires : we purchased it for conversational tracking, as well as for training purposes.

Avantages :

I love the call tracking, the account insights as well as the screen capture. It does a great job of transcription of calls as well as identifying the next steps based on their own internal AI. I have been able to streamline my reviewing and aggregate the call reviews that used to take me a full day to do now takes seconds. when looking at companies to support, I ask specifically if they have Gong, and if they don't I look and think less of them. It means that they don't have a dedicated need for quality or for training their sales and support people.

Inconvénients :

That there can be data double-dipping if call recording is done inconsistently across teams. This is a case by case basis for the end-user.

Great Sales Coaching Tool

Avantages :

Gong has a very slick UX that allows sales reps to better understand what is and isn't going well in their sales calls

Inconvénients :

Implementation of the software wasn't great at my company; likely a function of the company vs. the gong onboarding or customer success team