--- description: Chorus : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chorus - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de télévente](/directory/30680/inside-sales/software) > [Chorus](/software/157972/chorus) # Chorus Canonical: https://fr.capterra.ca/software/157972/chorus Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/157972/chorus?page=2) > Chorus est un cloud de conversation conçu pour capturer, stocker et analyser en toute sécurité les appels et réunions de votre équipe. > > Conclusion : 67 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Chorus? Chorus peut être utilisé sur plusieurs sites pour obtenir des informations sur des clients et prospects. Les utilisateurs principaux comprennent les directeurs des ventes, les opérations commerciales, l'activation des ventes, les équipes de marketing, les équipes de customer success et plus encore. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 67 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ZoomInfo - **Pays**: Vancouver, É.-U. - **Fondé**: 2000 ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Finlande, France, Irlande, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour, Suisse, Suède, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Automate d'appel - Enregistrement des appels - Enregistrements - Gestion de la formation - Gestion des courriels - Gestion des performances - Gestion des réunions - Intelligence conversationnelle - Logiciels CRM (gestion de la relation client) - Mesure des performances - Notes et commentaires - Outils de collaboration - Rapports de ventes - Suivi des appels - Suivi des interactions - Tableau de bord d'activités - Transfert de fichiers ## Intégrations (10 au total) - ClearSlide - Five9 - GoTo Meeting - Google Workspace - Microsoft Outlook - Outreach - Salesforce Sales Cloud - Slack - Webex Suite - Zoom Workplace ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) ## Catégories connexes - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) - [Outils aide à la vente](https://fr.capterra.ca/directory/30798/sales-enablement/software) - [Logiciels de coaching commercial](https://fr.capterra.ca/directory/31333/sales-coaching/software) - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [Fathom](https://fr.capterra.ca/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Clari Copilot](https://fr.capterra.ca/software/194117/wingman) — 4.7/5 (313 reviews) 4. [Gong.io](https://fr.capterra.ca/software/157969/gong-io) — 4.8/5 (560 reviews) 5. [SalesLoft](https://fr.capterra.ca/software/157977/salesloft) — 4.3/5 (231 reviews) ## Avis ### "Excellent tool - Customer Success Manager" — 5.0/5 > **Andrew** | *4 septembre 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss. > > **Inconvénients**: I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip. > > I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally. ----- ### "Chorus tracks and transcribes our meetings" — 4.0/5 > **Jacco** | *5 décembre 2018* | Photographie | Taux de recommandation : 8.0/10 > > **Avantages**: Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients. > > **Inconvénients**: At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value. > > Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings. ----- ### "Good product but has some issues" — 3.0/5 > **Danny** | *4 février 2025* | Logiciels | Taux de recommandation : 6.0/10 > > **Avantages**: The AI meeting summaries were helpful and relatively easy interface to use. > > **Inconvénients**: It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently. > > Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one. ----- ### "Chorus.ai provides a great platform for direct rep feedback." — 4.0/5 > **Bryan** | *12 septembre 2018* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context. > > **Inconvénients**: The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process. > > Rep development is one of our primary goals at Lessonly. As a part of our process, we've identified 25 skills that lead to success and developing those skills will help us succeed as a company. Chorus helps us develop some of those key skills through direct rep feedback on their actual calls. We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process. ----- ### "Chorus is a rocking app for sales and customer success teams" — 5.0/5 > **Graham** | *30 août 2018* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to > > **Inconvénients**: call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work > > Delivering better customer experiences from sales, to CS, and learning from each one. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/157972/chorus?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157972/chorus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées