--- description: ChurnZero : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ChurnZero - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [ChurnZero](/software/157980/churnzero) # ChurnZero Canonical: https://fr.capterra.ca/software/157980/churnzero Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/157980/churnzero?page=2) > La plateforme de réussite des clients de ChurnZero aide les entreprises à lutter contre le désabonnement via des intégrations de données, des scores de santé, l'automatisation, le NPS (Net Promoter Score), etc. > > Conclusion : 129 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ChurnZero? ChurnZero a été conçu pour les entreprises d'abonnement numérique (SaaS, contenu, services) où l'engagement client est la clé de la réussite des clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 129 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ChurnZero - **Pays**: Arlington, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 12 000,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Belgique, Canada, Irlande, Israël, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes de compte - Alertes/Notifications - Analyse de texte - Analyse visuelle - Cartographie du parcours client - Collecte de données multicanal - Communication multicanal - Engagement des clients - Enquêtes et feedback - Gestion de l'expérience client - Gestion de la communication - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des contacts - Gestion des courriels - Gestion des désabonnements - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des recettes - Gestion des tâches - Gestion du pipeline de ventes - Historique des clients - Importation et exportation de données - Intégration des employés - Mesure des performances - Modèles personnalisables - NPS des clients - Notes et commentaires - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Score "health score" - Segmentation - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi des activités - Suivi des interactions - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (33 au total) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [monday CRM](https://fr.capterra.ca/software/1024614/monday-crm) — 4.7/5 (453 reviews) 2. [Customerscore.io](https://fr.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 3. [HubSpot Service Hub](https://fr.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 4. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "You have to get ChurnZero for your team\!" — 5.0/5 > **Des** | *14 octobre 2025* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful\! > > **Inconvénients**: It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. > > ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team\! ----- ### "Game Changing CS Platform for Companies of All Sizes" — 4.0/5 > **Doug** | *11 mars 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The CZ team and culture are easily two of the most important factors in why we chose ChurnZero. They're tremendously responsive, incredibly supportive, and understand the CS is a growing field and no one has all the right answers all the time. Our team has been able to adopt and onboard the CZ platform with ease and without an administrator being dedicated to its setup. The ease of configuration, implementation, and integrations were key to being successful immediately. Big shoutout to \[SENSITIVE CONTENT\] - our Success and Implementation team. The support we've gotten has been next-level, and I owe a huge amount of our success with the system to the CZ team proactively knowing what we'd need and leaning in to assist. > > **Inconvénients**: The UI can be clunky. I really hate the slide out drawer nav ... but there really aren't any details of the system where there are complete misses. ----- ### "The software is great, the team is amazing" — 5.0/5 > **Doug** | *19 juillet 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The team that supported our onboarding and success has been absolutely next level. Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown. For the last 2 years, our org has operated without a CS platform, so bringing ChurnZero in to the fold has been an immediate game changer for our CS org. The ease of use for CSMs, the increased visibility into tasks, responsibilities, and journeys/plays has made our team more efficient than ever. As we continue to develop our use cases and build out the platform, we continue to be impressed with the capabilities to support our needs. We're still early in our lifecycle with ChurnZero, but have been blown away. As we continue to dig in, we know there's a lot to do, but we're excited at what the platform has unlocked for us already\! > > **Inconvénients**: The only downside is the inability for an admin to delete custom fields that they created on their own (requires a support ticket). I understand the purpose, but as someone who builds first and thinks later, this leads to a bit of a slow down when I need to go back and clean things up. On that note, the support team has been incredibly responsive and supportive. Second "negative" is the lack of flexibility with the default "dashboard" the command center. Our CSMs/segment leaders would love the ability to create/define/build their own weekly views, but we've been able to make do with the default command center and some custom dashboards. > > Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but ChurnZero definitely puts customers first, and we've enjoyed every minute of the partnership so far. ----- ### "Ok Tool but Will Deceive to Close the Sale" — 2.0/5 > **Utilisateur vérifié** | *18 décembre 2018* | Services et technologies de l'information | Taux de recommandation : 1.0/10 > > **Avantages**: Journeys and Plays both have some great elements to them. Journeys for tracking the path of an account through their experiences. Plays for automation or processes. > > **Inconvénients**: During the sales process they told us their integrations worked a certain way and they had certain functionality that they later told us did not work when we tried to get it up and running during the onboarding process. Unfortunately, this occurred quite a few times with little to no recourse. It is very clear that their team is ok with stretching the truth or not giving the full answer in order to close a sale. If they had been honest with the functionality the whole time it would have been easier to adapt but unfortunately, they kept changing their story causing us to lose time and money in continually changing our processes to suboptimal methods as they revealed the product did not work as expected. Particular pain points: - Emails can be sent from ChurnZero but only with one recipient. - Despite claiming to have a Segment integration, it is not a full integration and is intended for only events. They can set it up to accept attributes but it can be very glitchy. - The HubSpot integration is only "bi-directional" for some attributes and not others. This is not outlined anywhere. - The HubSpot sync only syncs tasks, there is no sync for emails or notes. - The Custom Table interface (where integrations sync to) is really badly formatted making it difficult to read. - The HelpScout sync only shows a small preview and formats badly to where the small preview takes up the whole page making it difficult to easily see past conversations. - If a Play is created for an account it creates it for every single contact on the account even if it's just creating a single task for the account - The UI is a little glitchy in places formatting weirdly - There's no way to add your own attributes or upload csvs, all this needs to be done by sending the information to their team. - There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list). I'm sure there's many other nuiances we still have yet to discover. We were really excited for this tool and the possibilities but unfortunately it has been a lot of let-downs in the functionality. ----- ### "ChurnZero changed my life\!" — 5.0/5 > **Elsie** | *13 juillet 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: ChurnZero gives you visibility on every customer who interacts with your organization. It is an incredibly robust tool that is limited only by the data that you send to it\! If you spend the time to get to know all of the ways that you can leverage CZ you'll never look back. It has completely changed the way that we are able to interact with and empower our customers. The greatest Pro is the people though - the support team is the most responsive I've dealt with (I'm talking replies within MINUTES sometimes) and the Customer Success Managers are the best in the world. They have fantastic webinars and weekly content so it's just the beginning of your best practice adventure. > > **Inconvénients**: I'll admit it was tricky to set up. But any system like this will be\! That's the nature of robust systems - you need development work and a clear picture on where you are going. But you'll get an implementation specialist who will guide you through every step and (provided you have developer availability\!) you can get through it easily. The only other Con I have is that the Email Tool can't be used for Email Marketing - it's great for one-on-one messages but you can't create big colourful branded emails in it. It's just not robust enough. Instead, I create these in Hubspot and port over the HTML code which is a great workaround but very time consuming. But CZ put out so many massive enhancements and new features I have absolute faith that they'll work on this one day and I'm happy to wait until then (that's saying something\!) > > It's been overwhelmingly positive. I absolutely love the Customer Success Managers that I've been lucky enough to work with - they have been wonderful\! I'm at a place where I've been with CZ for nearly 3 years and I feel like I still have so much more to get out of it - it's the gift that keeps on giving. I think this might be the most dramatically positive review I've ever written\! ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/157980/churnzero?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157980/churnzero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées