---
description: Freshchat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat)

# Freshchat

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> Freshchat est un logiciel moderne de messagerie conçu pour les équipes d'engagement client afin de dialoguer avec les prospects et les clients via différents canaux.
> 
> Conclusion : 115 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Freshchat?

Freshchat s'adresse principalement aux équipes de ventes, de support client et de marketing des entreprises Saas et de e-commerce jusqu'à 50 membres.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.1/5** | 115 Avis |
| Simplicité | 4.2/5 | D'après l'ensemble des avis |
| Support client | 3.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Freshworks
- **Pays**: San Mateo, É.-U.
- **Fondé**: 2011

## Contexte commercial

- **À partir de**: 1 799,00 INR
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, coréen, espagnol, français, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- AI Copilot
- Accès mobile
- Alertes/Notifications
- Analyses augmentées
- Assistance à distance
- Autoresponders
- Clavardage et messagerie
- Clavardage proactif
- Communication multicanal
- Détection de la langue
- Développement sans code
- Enquêtes et feedback
- Formulaire hors ligne
- Gestion de l'expérience client
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion des tâches
- Géociblage
- Historique des clients
- Intelligence artificielle et apprentissage automatique
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Messagerie client en temps réel
- Messagerie instantanée
- Outils de collaboration
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Relevé et historique des chats
- Robot pré-configuré
- Routage automatisé
- Réponses automatisées
- Stratégie de marque personnalisable
- Suggestions de requêtes
- Suivi des interactions
- Support client
- Tableau de bord d'activités
- Third-Party Integrations
- Traitement automatique du langage naturel
- Transferts/Routage

## Intégrations (17 au total)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WooCommerce

... et 2 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

## Catégories connexes

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software)
- [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)

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3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)
4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Avis

### "Cheap and easy to use chat function for small organisations" — 3.0/5

> **Arjun** | *22 janvier 2023* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: It has a very basic but good AI chat bot, covers most of the operational needs
> 
> **Inconvénients**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk
> 
> It's been fine. Customer support was poor

-----

### "Freshchat is a very capable chat tool that is highly recommended for any business" — 4.0/5

> **Jayanth** | *15 août 2023* | Assurance | Taux de recommandation : 9.0/10
> 
> **Avantages**: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup
> 
> **Inconvénients**: - No support on weekends- Occasional bugs
> 
> Freshchat is used as a Live chat on our website which has bots to collect customer information \& smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales \& increased our customer's support \& satisfaction overall too\!

-----

### "Reliable tool but slow to innovate" — 3.0/5

> **Harry** | *12 novembre 2025* | Comptabilité | Taux de recommandation : 6.0/10
> 
> **Avantages**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools.
> 
> **Inconvénients**: Felt behind competitors with new AI features. Took too long to release tools that others already had.
> 
> Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime.

-----

### "Freshchat is User-Friendly Apps" — 5.0/5

> **Amirullah** | *8 décembre 2022* | Marketing et publicité | Taux de recommandation : 10.0/10
> 
> **Avantages**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
> 
> **Inconvénients**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
> 
> We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

-----

### "A solid tool to provide top-notch customer support through live chat" — 4.0/5

> **Yann** | *3 octobre 2019* | Médias en ligne | Taux de recommandation : 7.0/10
> 
> **Avantages**: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device.

The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...
> 
> **Inconvénients**: The one thing I didn't like much about Freshchat had to do with the smartphone app.

I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat.

This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.
> 
> Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/158117/freshchat)

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