Doxy.me - Avis

Love this product!

Avantages :

Super easy to use! You do not need to download anything, and neither does the patient! You can have office staff manage the virtual waiting room, just like in a real doctor's office. I love that it's secure and Hipaa compliant! Professional look specific to our company. Customer Service is quick to respond and friendly. Translator function is the best!!

Inconvénients :

Only thing missing is that internal staff cannot easily communicate within Doxy, without clicking in like a patient. I do wish there was a way to send messages to other staff members within Doxy

Easy to Use, worth every penny

Commentaires : I have used Doxy for 4 years. I checked out a number of competing platforms, all of which had more cons than pros. Doxy keeps it simple for me and more importantly, for my clients.

Avantages :

This is the simplest, most user-friendly telehealth platform I have ever used, including the one within the EMR system I use. Also, it's easy to add multiple participants, so it works great for meetings as well as therapy sessions.

Inconvénients :

The security measures make the connection a little fussy i.e. if your camera has been used on another platform and that software is not closed, Doxy will not allow a video connection. I just have to be careful and prepared to troubleshoot with clients.

Great potential, too many technical issues

Commentaires : We selected this telehealth option at the beginning of the year for virtual client counseling sessions. We used it infrequently until March when Covid hit. For the next 6 months we had nothing but technical problems with it. The ease of use and functionality were great, but 50% of the time our sessions were interrupted due to technical failure. When a competing platform became HIPAA compliant, we switched to them and had no further technical issues.

Avantages :

Ease of deployment, ease of start-up for new users, customizable options for the waiting room and a detailed Meeting History were all bonuses. A big benefit was a short URL/name for waiting rooms, which clients could manually type in if they lost the email or text with the initial link. The fact that they are a purely HIPAA compliant telehealth platform was the main selling point. Overall, it has great potential to be a solid platform for telehealth sessions.

Inconvénients :

Technical issues. A significant amount of them - almost 50% of our sessions could not be completed due to technical problems. They were initially discounted as internet/wifi issues or operator error, but after months, they still persisted. Switching to a competing product removed almost all technical problems.

HIPAA compliant and easy to use

Avantages :

I like that Doxy is fully HIPAA compliant. That really drove my decision to purchase. I also like that I can count on my hand how many times in 4 years I have had a technical issue with Doxy, and on those times it was really easy to get tech support.

Inconvénients :

I can't say that there's anything I don't like about Doxy. It just takes a while to play with all the functions before you learn the full capacity of it (e.g., the white board, screen sharing functions), but I wouldn't call that a bad thing.

Affordable and simple telehealth solution -- recommended but with a few gotchas

Commentaires : I've aided in selecting and deploying (Doxy and other solutions) at numerous practices.
It is a safe and recommended choice. It's simple to administrate and use.
Despite the "peer to peer" architecture it's reasonably reliable.
Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor.
Please make sure your practice has fast Internet, preferably fiber.
Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call.

Avantages :

#1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients.

Inconvénients :

#1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.

The Ease of Use

Commentaires : I have had a positive experience with Doxy.me, and my satisfaction increases with each new feature added.

Avantages :

Doxy.me offers user-friendly features for both clinicians and clients. Clients can join online appointments quickly without downloading. The client clicks one of the specialized link provided by the clinician, enter their details, and waits for the clinician to join. This online experience mirrors waiting in a physical office; however, it is done from the comfort of staying at home. Clients who were initially hesitant about online technology found it easy and convenient, expressing surprise at its simplicity and overall positive experience.

Inconvénients :

The main drawback is that sometimes I have to ask the client to log out and then log back in if the audio or camera is not functioning. However, these functions usually work fine once the client logs back into Doxy.me.

Doxy.me review

Commentaires : I find it easier to use than other well known platforms

Avantages :

User friendly, reliable and no time limits on sessions

Inconvénients :

I have no issues with it , it meets the needs of my business

Free version is very user friendly both for provider and client/patient

Commentaires : Great platform; easy to use. I have never had any difficulties, nor have my patients

Avantages :

I used the free version of Doxy.me and have found it consistently reliable. I have never needed to contact IT support.

Inconvénients :

the free version is limited and can't do screen sharing or customizing

Great service

Commentaires : Great, minor hiccups due to cell service or internet but not due to doxy

Avantages :

Easy for the provider and patient to use

Inconvénients :

Not Doxys fault but difficult for patients in rural areas due to cell phone connection. Or pts having a flip phone

Great Telehealth platform

Commentaires : This was a life-saver during COVID and my clinic has continued to use it ever since. Super easy and convenient to access from work or home. Offers a free version and even the paid version is very affordable.

Avantages :

Free version has everything my small clinic needs. Easy for clinicians and clients or use.

Inconvénients :

Nothing, everything has been great so far.

Great product and extremely affordable

Commentaires : Overall Doxy.me is great. I highly recommend this site for business and individual providers. You receive a lot of services for your money and being able to say you have a free HIPAA compliant service is amazing.

Avantages :

Doxy.me is very easy to use. It is very self-explanatory. I set up 10 accounts for providers at our office and showed them how to use them. Even our providers who are not tech-savvy had no issues.

Inconvénients :

I have no complaints. Some of our providers only use the free feature and the connections are great, the virtual waiting room is great and none of our clients have had complaints. One of our providers paid for a level one so they could share their screen and utilize the texting feature. Another provider pays so she is able to host group therapy with 8 clients and everyone has had success.

So happy I switched!

Commentaires : My appointment reminders, which I send myself, have the same meeting link creating simplicity for my clients. There are not very many distractions with certain extra features and the screen size defaults in a way that I have the best opportunity to observe my client's non-verbals. It helps me to do the best version of my work when I'm not doing it face to face.

Avantages :

I really enjoy how doxy.me gives me one link to use all the time. It's simple in overall use. It's designed for the needs of clinicians and provides those needs at a substantially reduced price of other popular platforms that do not cater to clinicians. I particularly like the "pay by the day option" as I think is a great flexibility for clinicians who are still building their caseload. I also viewed it from the client's perspective and it provides a generally professional look while also being easy for the clients to use with their devices.

Inconvénients :

When I log on, the camera and microphone are already on. I would like the option to default them to being off.

Love the reliability and professional feel

Commentaires : Doxy.me has been a really great aspect of my practice. It's HIPAA compliant and gives me a very clean, polished way to offer telehealth therapy sessions. Any questions I had were also really quickly answered by customer service, both as I was onboarding and throughout my use of the product.

Avantages :

I needed a HIPAA compliant platform for teletherapy sessions, so that is a critical part of what makes me like Doxy.me. It's reliable and I have only ever had a few random issues with connectivity (that were likely due to the internet connection of the client). I also really like customizability of the look at the premium level. I have had many patients comment on how professional the waiting room and the layout of the call looks because I am able to use my logo and other branding.

Inconvénients :

I have no concerns about the software. It's given me no consistent issues that weren't due to connectivity.

Very positive experience over past 2 years of use.

Commentaires : Overall positive experiences so far.

Avantages :

This is a very easy to use, straightforward platform. The free version is perfect for my needs.

Inconvénients :

I tried the upgraded version to check out the background effects and was not overly impressed so I went back to the free version.

Easy to use and reasonably priced

Avantages :

The fact that I can use Doxy unlimited free of charge is really important to me as a very small business. Other video conferencing software is more expensive without offering significantly better facilities. Being web-based means I don't need clients to download software before we can connect. I also like that it's designed for healthcare which reassures my clients about privacy.

Inconvénients :

I wish I could share screen on the free version, but it's not a showstopper. Occasionally we have connection problems but that's usually the internet connection not Doxy.

Great telehealth software!

Avantages :

Doxy.me is very easy to use! I love that my clients do not have to download or pay for anything, they just use the link to my virtual therapy room. This gives them ease of access and has made the process of switching to telehealth more smooth!

Inconvénients :

There are times where the video quality of doxy.me is poor, becomes pixelated, and requires me and/or my client to refresh the webpage and re-enter the video call. This doesn't happen often though.

Good Value Service

Commentaires : I started with the free version of Doxy.me, then switched to the paid version, then back to the free version for about the last six months. I did not find that the features on the paid version were helpful to a solo therapist and the possibility for better video quality did not help because I am in a rural area with already spotty internet and often my clients did not have strong enough internet to have better video quality.

Avantages :

It is a great value to start with. I love that it is the same link each week for my clients, so it makes it easier for us to connect. I appreciate the chat box as well, so I can share resources in sessions.

Inconvénients :

Occasionally the connection is glitchy. It is typically about internet speed of the users, rather than the platform itself.

Doxy is the easiest platform to use. Clients could easily sign on. 2-way video is excellent.

Commentaires : Overall experience has been excellent.

Avantages :

I like being able to share screens. Most important though would be the ease of signing on.

Inconvénients :

No whiteboard. And it's not as cheap as other platforms (Zoom).

An excellent platform that is easy to use

Commentaires : The benefit of being able to provide services to my clients who experience challenges coming to the office for their therapy sessions has been a plus. It also provides me with the opportunity to provide extended evening hours where it would not have been possible in the past. Thank you Doxy.me for adding to the flexibility in my schedule in being able to provide more service options to me and my clients.

Avantages :

Doxy. me has allowed me to provide telehealth services to my clients from a platform that is easy to use and easy for my clients to connect with me via a link. It allows me to see when my clients enter my waiting room but also provides me with feedback on the average amount of time, I spend in session with each one of my clients. I love that with the professional version I can provide my couple access for services when they are not able to be in the same space for the session. I love the additional features available, such as changing the background setting and treatment forms, that assist in improving my practice.

Inconvénients :

There is nothing that I dislike about the system, it currently meets all of my needs.

Essential Business tool

Commentaires : Seamless transition: working from the comfort of my office to moving my practice online. Doxy Offers the security that is mandatory for my work.

Avantages :

User friendly, secure, affordable, I appreciate that I can purchase some features on a need to use basis/ monthly

Inconvénients :

I would appreciate a more affordable rate to upgrades. ie: more than one participant, But i do appreciate that I can purchase features at a monthly rate with out having to buy in for an annual fee

Doxy.me: Putting you face to face when you can't be there in reality

Commentaires : This was a one and hopefully done experience. Not terrible, but new. I have to use the software options that those I need are using for me to have meetings, etc. So, I am virtually a user and at the mercy of the system. It was one of a few lately where I had a "virtual" visit somewhere and it was more than just a 1 on 1. So that dynamic on a new system took a moment to get used to . I didn't love it or what I felt my doctor did or did not get out of it, but with health concerns, it was suitable. Perhaps it has been around for awhile, or maybe is newer. I did not do any extra checking on them because I didn't have a lot of my links until the morning of.So I dove right in. We had a 19 minute meeting and got basics covered. I see that person "live" next week, so I am going to poke around more with their intentions on Doxy.me and the furture should we need to revisit virtual meetings. I will post updates if I get relevant information.

Avantages :

This was a one time invite from my Dermatologist. Their company uses this method for their sudden need of a "virtual" encounter from home to office or elsewhere while keeping patient exposure low during covid-19 operations. Once we got going,it had a different layout than some other popular types of video conferencing methods and on my end I thought it was positively interesting as it was different. I don't have a special like here however.

Inconvénients :

Okay. So, this is the method a Physician of mine uses to help patients while we are in limited environments during the coronavirus. I am just a user invited to the meeting. For me, this was an out of the gate and running type moment because I had no experience with Doxy.me previously and I really received little instructions prior to my meeting. So I felt like I scrambled rather than sat comfortably waiting to join a meeting. I got the wrong provider, despite some login/join codes I had. The way it is set up I suppose was to the Prescriber's needs or likes. It was weird because camera angles and adjustments weren't so clear or fine tuned. I'd think a Dermatology office would have super power visual options to assess patients online. Not here. We had a little audio interruption. It is not a platform I'd want to be on with more than 2 of us in the future.Hopefully I won't have to. But it was an experience. I was left out of most control options and just went with it.

Excellent platform for clinical care services

Commentaires : I've found it to be a great platform for my application. My clients were happy with its ease of use and clarity of sound and image as I have been. It has a variety of options which I haven't even begun to explore but intend to do so in the future.

Avantages :

I use this platform for providing clinical psychotherapy services to clients. It has been extremely reliable and consistent. The ease of login and use is superior and significant plus for me I used it daily for 8 hours straight during the COVID years and it never failed me. Internet provider now... well that's a different unrelated story. I had regular positive feedback from clients and families about their ease of use and quality.

Inconvénients :

I really did not experience any significant "Cons" about using Doxy.me. It has been a superior platform in my application.

Solid product

Commentaires : I use the free product when a paid product fails me. I like how easy it is for my clients to use because it doesn't need an app. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. It would be nice if they had a lower price for just that use.

Avantages :

I love the way the waiting room is set up because it makes it very clear to my clients that I'm there but have just not signed into their session yet. It is the most like an actual waiting room. My clients don't get nervous that the app isn't working correctly. I also like that it tells me how long they have been waiting and how long we've been in session.I use the free product when a paid product fails me. I like how easy it is for my clients to use because it doesn't need an app. I've hesitated to use the paid service because it is expensive if I'm only using the telehealth feature, which is all I need. It would be nice if they had a lower price for just that use.

Inconvénients :

Sometimes the video still freezes, though probably not more than with other products. I haven't found one that works consistently.

Easy to use and usually consistently works

Commentaires : great usually makes it easy for me to meet with clients daily. Clients enjoy being able to see who they are talking to.

Avantages :

ease of use, waiting room, analytics, meeting history

Inconvénients :

No groups, not able to share screen unless pro

Great for virtual therapy

Commentaires : Fantastic- Used intially the free version, then purchased the professional version. %05 of my practice remains virtual using Doxy.me exclusively for sessions

Avantages :

Doxy.me became my solution in MArch of 2020 and I have continued to use it since. It's ease of use and troubleshooting, ability to have several participants log in from different locations, white board, and othe rtools make it invaluable.

Inconvénients :

less reliable when clients log on from cell phones- often disconnects, or freezes when they gat a phone call during session.