--- description: Inbenta : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Inbenta - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Inbenta](/software/158902/inbenta) # Inbenta Canonical: https://fr.capterra.ca/software/158902/inbenta Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/158902/inbenta?page=2) > Offrez à vos clients et collaborateurs les réponses qu’ils cherchent de façon instantanée grâce à l’automatisation intelligente des interactions. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Inbenta? Automatisation du service client, automatisation de la recherche et de l'e-commerce, solutions d'automatisation des services RH pour les services bancaires et financiers, l'e-commerce et le commerce de détail, la technologie et les télécommunications, ainsi que les voyages et l'hôtellerie. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 13 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Inbenta - **Pays**: Foster City, É.-U. - **Fondé**: 2005 ## Contexte commercial - **À partir de**: 4 000,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois traditionnel, coréen, danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, turc - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, France, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Assistant personnel intelligent (API) - Automatisation des processus et flux de travail - Catalog Management - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des connaissances - Gestion des listes d'attente - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Marketing multicanal - Messagerie client en temps réel - Messagerie instantanée - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Reconnaissance vocale - Stratégie de marque personnalisable - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (5 au total) - Meta for Business - NiCE CXone - Salesforce Service Cloud - WhatsApp - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels d'intelligence artificielle](https://fr.capterra.ca/directory/30938/artificial-intelligence/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software) ## Logiciels similaires 1. 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[Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Avis ### "I like it because it's very easy to use" — 5.0/5 > **Utilisateur vérifié** | *11 janvier 2023* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: I like the ease of use and without many difficulties > > **Inconvénients**: the ibenta app should have more functions and be free to reach more users > > I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many ----- ### "I highly recommend Inbenta to improve your customer experience" — 5.0/5 > **Tina** | *9 décembre 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q \& A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. > > **Inconvénients**: The software definitely has a learning curve, but it has so many well built features it is completely understandible. > > The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. ----- ### "Useful AI Chatbot and Live Chat Integration" — 4.0/5 > **Vanessa** | *2 décembre 2021* | Loisirs, voyage et tourisme | Taux de recommandation : 7.0/10 > > **Avantages**: The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. > > **Inconvénients**: For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. > > Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. ----- ### "Excellent Chatbot and AI Solution" — 5.0/5 > **David** | *3 décembre 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Implementation was very easy and straight forward and management after implementation has been a breeze. > > **Inconvénients**: The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. > > Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. ----- ### "Inbenta in the Retail Market" — 5.0/5 > **Johan** | *30 octobre 2020* | Produits alimentaires | Taux de recommandation : 8.0/10 > > **Avantages**: Integration into our system was seamless, and ease of use - easy to train staff > > **Inconvénients**: We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. > > AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/158902/inbenta?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/158902/inbenta) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées