Vonage Business Communications - Avis

Simplify Business with a Simple Business VoIP Phone System

Avantages :

Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too.

Inconvénients :

There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly.

One of the best all-in-one Business phone application

Commentaires : Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

Avantages :

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Inconvénients :

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Vonage Business (Simple Signal) Service & Support

Commentaires : Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay.

Avantages :

Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc.

Inconvénients :

There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations.

Vonage review

Commentaires : It has been average. The only bad side is SMS integration and support to it.

Avantages :

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Inconvénients :

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Only regret is that we didn't upgrade sooner!

Commentaires : I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Avantages :

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Inconvénients :

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Clunky and poor support

Commentaires : It worked OK but it wasn't great. I switched away and probably would not return.

Avantages :

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

Inconvénients :

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

Vonage Business Communications

Commentaires : The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience.

Avantages :

Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design.

Inconvénients :

I haven't found anything that I don't like yet.

Great Customer Service!

Commentaires : Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.

Avantages :

The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.

Inconvénients :

Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.

Feedback for Vonage

Commentaires : My experience with Vonage has been good. No major glitch that i found while working on Vonage.

Avantages :

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

Inconvénients :

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Business Calling and Texting made easy

Avantages :

For big companies, this cloud-ware makes it simple to have remote employees.

Inconvénients :

I have had numerous issues keeping in control of my seat count. They don't like to make it easy for you to remove users, phone number and other pieces. They make it easy to setup and then a nightmare to blackout. I have used the software and setup with multiple companies I have worked for and the separation phase is difficult and laborious.

Can't export contacts; billing is SHADY

Commentaires : can't export contacts / address book. really shady on how to cancel contract. first you have to give notice that you don't want to renew by calling and emailing support or contacting your customer rep. then you have to give another notice (within 30 days) that you want to cancel. so 2 times cancellation? make that clear in your terms and conditions.

Avantages :

unified communication all in one app on desktop and mobile. easy to use.

Inconvénients :

users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don't even know unless you call support. basically support does everything.

Vonage Business works very well for our company

Commentaires : Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.

Avantages :

We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!

Inconvénients :

We cannot pick up a call anywhere in the office by parking the call, we must transfer it.

A good way to have your call center in order

Commentaires : It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.

Avantages :

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Inconvénients :

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Vonage Business for your business

Commentaires : I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Avantages :

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Inconvénients :

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Never miss a call!

Commentaires : Allows my clinicians the ability call patients with business phone from their mobile device. One stop show for managing multiple office phone access and on call from anywhere. Easliy retrieve VM as well as respond via text message. All in one product for managing your phone service. Enables multiple locations to call, transfer and communicate at the push of a button.

Avantages :

The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere.

Inconvénients :

There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged.

Long-time user

Commentaires : We’ve been having a great experience this software! It’s been helpful for our business and the call forwarding feature has allowed us the ability for some work/life balance.

Avantages :

We’ve been using this software for our business for over 5 years. Using this for our business phone has allowed us to keep our same phone number even though we moved physical locations. This was very helpful for our business! We also use the call forwarding feature so we can answer business calls when we’re aware from the business.

Inconvénients :

Sometimes the connection isn’t as clear as we’d like. It can sometimes sound a little muffled and occasionally we get disconnected from callers. However, it usually works really well and we’re happy with the service.

Vonage Business

Commentaires : I like this product easy to use

Avantages :

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Inconvénients :

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Call centers need reliable service

Commentaires : We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use.

Avantages :

The cost and implementation was outstanding

Inconvénients :

The reliability was not acceptable for our business.

Vonage - a voyage in connectivity

Commentaires : Very satisfied, would highly recommend to peers

Avantages :

Ease of connection, multitude of integrations and overall amazing reception

Inconvénients :

A slightly high price for use and the non integration with the APIs

If you want a big name with a big price tag

Commentaires : Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!

Avantages :

Our call quality was always crystal clear and never dropped or missed a call.

Inconvénients :

We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.

A good solution but not a great solution

Commentaires : We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them.

Avantages :

I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Inconvénients :

Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Great Phone service but bad Customer service.

Commentaires : Overall very good I do not have to spend to much time in the portal

Avantages :

How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage.

Inconvénients :

Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue.

Excellent for Remote Businesses

Commentaires : I have a company based in the united states but I live abroad. Vonage has made it possible for me to stay in contact with my American clients without them even realizing i'm not in the country.

Avantages :

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic.

Inconvénients :

At this pricing and the quality of the service, I have no cons.

Failed promises, misleading and mistruths.

Commentaires : It was a massive disappointment. The salesperson originally promised that they could make the Clio integration work on a test account. When the test account would not work, the sales engineer told the salesperson to make it work but the salesperson wanted to set up a "Proof of Concept" POC at no cost to was because she thought there's a problem with her test account. Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract. The POC addendum failed to include any guarantee that the integration with our case management software would work. We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused. They said that they could do it contingent upon us cooperating and RingCentral releasing the previous lines but they wouldn't put it in writing. It would've been devastating to us as a small firm to lose our main number that we have possessed for over 20 years. The whole experience with Vonage was disappointing.

Avantages :

The price was right, and it had in integration with our case management software (Clio) but they could never get it to work on the test account.

Inconvénients :

The integration with our case management software did not work with a test account platform set up by the salesperson and the salesperson made of lot of false promises.

Vonage is Just Excellent

Commentaires : Great to have Vonage.

Avantages :

I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Inconvénients :

i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.