Guesty - Avis

Complet et Efficace

Commentaires : Je suis très satisfaite, mn account manager Céline est très réactive, Guesty a vraiment pris en compte mes commentaires et a su gérer les problèmes auxquelles j'ai été confronté lors de la mise en place du système.

Avantages :

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement ! Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Inconvénients :

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre. Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.

Un logiciel pour gagner du temps et simplifier la vie

Commentaires : Il est agréable d'avoir un contact pour répondre à nos enjeux et nous guider dans l'utilisation de Guesty.

Avantages :

Guesty est un bon outil de gestion pour optimiser son temps grâce à la centralisation des demandes entrantes.

Inconvénients :

Quelques bugs de synchronisation avec d'autres logiciels qui ont amené à utiliser Guesty différemment, en attendant que les fonctions souhaitées soient disponibles.

Logiciel de management

Avantages :

Guesty est un logiciel de traitement de location pour une bonne gestion des affaires sociales de son entreprise , c'est très efficace.

Inconvénients :

J'aime ce logiciel j'ai pas encore d'inconvénients.

Top produit

Avantages :

Simple et facilite la gestion des canaux très professionnel et simple.

Inconvénients :

C’est un un top produit de gestion et simple. Je ne reproche rien à ce ce produit.

Logiciel de traitement de location pour entreprise

Avantages :

Logiciel très fiable, facile accès,multifonctionnalités

Inconvénients :

Très bon logiciel ce qui fait que j'ai rien à reprocher

Logiciel de gestion immobilière

Avantages :

Excellent logiciel, bien axé sur les recherches immobilières

Inconvénients :

Pas d'inconvénients, très intuitif, je le recommande

Easy to use and powerfull features

Commentaires : We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Avantages :

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Inconvénients :

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Guesty is by far the Besty!

Commentaires : I just came on board full time with our management firm/ real estate office in April 2022. There was huge learning curve and it took some time, and help from our account rep to really learn how to get the most out of the software! We had a few bumps with one of our integrated partners. Guesty and our Rep [SENSITIVE CONTENT] were the reason we stayed. They SHOWED us our business was important to them. Their customer service is THE BEST!

Avantages :

Multi-Calendar honestly is where I go first for a snapshot of what's going on now and coming up. I can easily make quick changes to rates & nightly minimums. It's also easy to create specific rules for rates and nightly min. in the Revenue Management. Messaging and Guest Communications is easy to use and integrates with our OTA accounts so conversations are documented in both places. We just started using Analytics but already it's made a difference in how we evaluated and compare our performances.

Inconvénients :

Sometimes hard to find or remember where to go to make changes, especially if it's a task we don't do regularly. The Guesty Help Center does cover just about everything. If I still can't figure it out, email messages are replied to quickly!

Alternatives envisagées : MyVR et WebRezPro

Pourquoi choisir Guesty : Streamline showed us we were too small of an operation and priced us out where we just couldn't afford them. Also unhappy with their lack of customer service. Accounting software was not for us either and way too complicated. They made it very clear they were only interested in accounts that manage hundreds of properties.

Pourquoi passer à Guesty : Guesty integrated with all our vendor partners including Safely, Ximplifi, Remotelock, and Stripe. While no reservation software is cheap, we seemed to get a better quality product, better value, and better service for the money. Their customer service alone is worth it!

Love hate relationship

Commentaires : Overall the system does what I most need it too, i am paying a premium price for using only a small fraction of the features. I believe there are features that would be great and helpful additions for me, but finding the time and help to work through them is difficult

Avantages :

I purchased Guesty when we had 6 rental cabins about 4 years ago and we are now up to 10 and adding another 1-2 this next year. I needed to final a solution that kept all my management, booking information, and communications in one spot, instead of multiple sources. I love that I can make changes to pricing, unit details, policies, etc in one place and it pushes out to all booking sources instead of having to log in to several places to make the changes

Inconvénients :

Support is the biggest let down. There are so many features in Guesty that I have not figured out how to use because the pages of manuals they have online to figure it out are not user friendly and support won’t take time to walk you through things. Many of the features I use I have had to be figured out through trial and error.

Great but pricey

Commentaires : Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.
Other technical issues get sorted in an OK timeframe.

Avantages :

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well. I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Inconvénients :

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

It could be way better

Commentaires : Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Avantages :

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Inconvénients :

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives envisagées : Rentals United, Cloudbeds et MyVR

Pourquoi choisir Guesty : Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Logiciel antérieur : Cloudbeds

Pourquoi passer à Guesty : The opportunity of joining construction that was not opened by the others.

Lack of Customer Service on Major Issues

Commentaires : I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.

Avantages :

I liked the automation services until they stop working.

Inconvénients :

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Alternatives envisagées : Hostaway

Pourquoi choisir Guesty : More automation capabilities.

Logiciel antérieur : ResNexus

Pourquoi passer à Guesty : The mobile app at the time which turned out to be not as described. On the Guesty Mobile app you cannot add a reservation or make changes to a reservation which proved to be difficult and one of the main issues I went with their program. Lots of unkept promises from Guesty.

Fantastic product, exceptional company

Commentaires : I've had a great experience with Guesty - they have a caring, competent team and a fantastic product. I've tried several alternatives, and I am comfortable saying Guesty is the best vacation rental solution available.

Avantages :

Guesty's software has all the key functionality needed to run a large scale property management business effectively, and then some. They're also always rolling out new features, and they have a fantastic team that consistently goes above and beyond to provide an exceptional customer experience. Their 24/7 customer support is also a key value add, since issues can happen around the clock in this line of business.

Inconvénients :

The accounting integration functionality isn't fully built out with Quickbooks yet, although they're in beta and will be rolling out a solution shortly. This was the only issue that I've encountered.

No PM software is perfect

Commentaires : Overall, the experience is positive and Guesty offers the best option for what our company needs.

Avantages :

The customer service team is the best part about Guesty. They are very quick to respond and help.

Inconvénients :

I don't love the automations feature for communicating w/guests. It is confusing and seems overkill. It is not easy w/70+properties with different needs and multiple platforms.

Look no further, Guesty is the clear choice!

Avantages :

Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.

Inconvénients :

Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.

Thank you Guesty

Avantages :

The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help. I also like the design and layout of the platform

Inconvénients :

The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.

Does not work with VRBO integrations - oversold, under delivered software.

Commentaires : The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. [SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.

Avantages :

The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.

Inconvénients :

Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.

Alternatives envisagées : Rezdy

Pourquoi choisir Guesty : Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.

Logiciel antérieur : ResNexus

Pourquoi passer à Guesty : We believed the sales agent. Fools be us.

Truly the elite PMS

Commentaires : After dealing with two other PMS, and demoing a couple more I can confidently say it's the best out there and worth the price tag.

Avantages :

I appreciate the hands-on support and dedicated team that know us and our situation, there's never a need to repeat issues to random support members.

Inconvénients :

My only issue is some of the guest communications don't appear until a reservation is confirmed.

Alternatives envisagées : OwnerRez

Pourquoi choisir Guesty : I needed more functions like tasks and cleaning schedule integrated, as well guesty pay.

Logiciel antérieur : Hostaway et Uplisting

Pourquoi passer à Guesty : After reaching 20 properties and having multiple owners I need to report to, I needed the best that money could buy.

great product

Commentaires : We have significantly reduced our handling time on bookings and payments. Our previous booking system did not take auto payments, so this was a huge workload for us prior to going on Guesty. The setup and install process was really well handled and the system itself is very user friendly and easy to use.

Avantages :

The automatic payments, messaging and responses are all really great functions and work flawlessly. The ease of linking other booking sites and intergrating the booking setup into our own website was fantastic. The functionality and connectivity is extremely well done, and the features continue to improve.

Inconvénients :

If you take any manual bookings over the phone (like we do), the system isn't always as flexible as we would like. eg. You can't override any minimum stays setup in the listing when making a booking, even as the manager. So if you wanted to offer something you have to do a bit of extra work in the listings calendar or pricing tool before you are able to put the booking in.

Alternatives envisagées : RMS Cloud

Pourquoi choisir Guesty : July 2019

Logiciel antérieur : RMS Cloud

Pourquoi passer à Guesty : connectivity to multiple booking sites, ease of use

Lacking in features you would expect

Commentaires : You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

Avantages :

Honestly not much. They have decent automations.

Inconvénients :

Where do I begin…You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

Great software for Short Term Rental property Manager that is at Scale

Commentaires : overall experience is great

Avantages :

I love the ease of use of the Guesty software. It is hands down the most user-friendly property management software i have used. It also has so many useful features that I didn't even know we needed.

Inconvénients :

The two downside are the high price and the lack of realtime phone support. However the email support is very quick at responding. Typically in a few minutes to a couple of hours and the price is well worth the money at scale.

Alternatives envisagées : OwnerRez

Pourquoi choisir Guesty : Guesty offered more features and it was more user-friendly for my team.

Logiciel antérieur : Lodgify

Pourquoi passer à Guesty : ease of use, better integration with other software, and more integration with other software

Excellent Software, Terrible Support

Commentaires : Overall:
The software is good, and integrations are good. Not the best, as many are far better in some respects. The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges 3% of revenue, which means I pay over $1,000/month for it. If they treat me like this, I can't imagine how they treat smaller hosts that don't make over $20,000/month. I hope that Guesty gets my feedback here, as their customer support has made no comments on whether my direct feedback reaches the Guesty management or ownership teams. I think that while the software is great, on-boarding and support are archaic and severely need updates and improvements. I'm still using the software, but unless there are changes to how they handle client issues and requests, i'll be jumping ship as soon as a comparable software comes on the market. I still have hopes for Guesty, so maybe once my income raises over $40,000 and monthly payments to guesty pass $1,000 overall, i'll be taken as a higher priority client for them.

Avantages :

Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Inconvénients :

Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.

Great Product! Thank you Guesty!

Commentaires : Guesty allows us to manage our large scale vacation rental property management business with ease. Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service. Our customer service representative is extremely helpful and takes all of our feedback into account. The unified inbox and phone application allow us to work cohesively as a team and all be on the same page. Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.

Avantages :

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great! The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

Inconvénients :

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Guesty has been an amazing PMS for Misfit Homes in Nashville

Commentaires : At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.

Avantages :

Misfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!

Inconvénients :

One of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.

Started out great, last 6 months have been a nightmare!

Commentaires : when we initially started, we only had 1 listing. in the 4 years we've been with them, we now have 52 listings. we loved their software, and specifically chose them because of the 20+ providers we tested, they were the only one that had a grandparent, parent, child relationship, allowing us to be more flexible in our creation of listings. However, in the last 6 months, their software made changes to our listings on its own, with no approval from us as the user. as a result, during our busiest season, we went from an 82% occupancy, to 58%. it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it. we've had to create our own work around just to avoid the issue. on top of that, we also found out that their integration to booking.com was not mapping correctly, and rather than fixing the issue, we were told to delete the listing and create a new one, loosing years of reviews and other data. On top of all these errors, we worked with the team at guesty to create a pricing structure that was more in line with other providers in the market, signed a new contract with them, and still to this day, they still have not implemented those pricing changes to our account. Lastly, trying to get any response from the guesty team takes days at best, but most likely will be weeks before you actually get any kind of headway leading in to months before anything is actually resolved. for an account we pay thousands of dollars each month, we don't have a dedicated account rep, and the customer service is atrocious,

Avantages :

They are the only PMS system we've been able to find that allows a Grandparent, parent, child relationship when creating listings and having those listings block the correct corresponding properties

Inconvénients :

their price is absolutely exorbitant, their customer service is horrendous, and within the last 6 months, their software (without any changes requested by us as the user), made internal edits to scheduling that costs us thousands of dollars