--- description: Quality Driven Software : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quality Driven Software - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de satisfaction client](/directory/30541/customer-satisfaction/software) > [Quality Driven Software](/software/159447/quality-driven-software) # Quality Driven Software Canonical: https://fr.capterra.ca/software/159447/quality-driven-software Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159447/quality-driven-software?page=2) > Gestion des avis de satisfaction client. Augmente les profits, réduit les désabonnements, vous permet d'obtenir plus d'avis en ligne. Oui, ce logiciel fait ça aussi \! > > Conclusion : 24 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Quality Driven Software? Services ménagers, sociétés d'entretien de pelouses, sociétés de nettoyage de vitres, instituts de beauté, entreprises de nettoyage de tapis et moquettes ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 24 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Quality Driven Software - **Pays**: Killeen, É.-U. ## Contexte commercial - **À partir de**: 29,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Gestion de l'expérience client - Gestion des enquêtes et sondages - Messagerie SMS - Modèles personnalisables - Suivi des plaintes ## Intégrations (4 au total) - Automaid - NiceJob - Ortto - Service Autopilot ## Ressources d'aide - Service client/courriel - Chat/Clavardage ## Category - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [ReputationStacker](https://fr.capterra.ca/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Avis ### "Quality Driven Software has had a very positive impact on my company." — 5.0/5 > **Amy** | *11 janvier 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed. It has also improved communication with staff members. We can easily identify which staff members are performing at a high level of quality on a consistent basis and where further training may be needed. It has also been a great marketing tool. Potential customers can read real time reviews on our website and many of them have commented on how they were impressed with all of our great reviews. > > **Inconvénients**: Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software. > > This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool. ----- ### "Amazing\!\!\!" — 5.0/5 > **Ashley** | *20 juillet 2017* | Recrutement | Taux de recommandation : 10.0/10 > > **Avantages**: It is affordable and by far the best quality control software I have used\! I've tried customer thermometer and the features on Launch27 and they don't compare to the reporting abilities QDS has\! The reporting is the absolute best\! It will tell you the response rate %, you can break it down by client score, technician or field quality control\! I love that you can include your field checks of the home along with client feedback\! It's amazing\! > > **Inconvénients**: The only con I can think of is that they didn't create this software sooner\! I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven. It truly is amazing and saved me an enormous amount of time when I made the switch\! > > Time savings\! I used to calculate the reporting data myself since it wasn't offered in Customer Thermometer. Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate \#'s for my quality %'s at a glance without all the work. ----- ### "Very easy to use and navigate." — 3.0/5 > **Dawn** | *20 juillet 2017* | Taux de recommandation : 9.0/10 > > **Avantages**: Very easy to understand how to use it Like being able to see the quality score per cleaning technician for the dates that I put in > > **Inconvénients**: I love everything about. Just wish I could email the client from their comments they've given when they reply from their survey > > Be able to send Quality surveys to our clients ----- ### "Every service based business needs this\!" — 5.0/5 > **Bridget** | *19 septembre 2018* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, tracking, reports. There isnt much to not like\! > > **Inconvénients**: There are a few things like bulk resend text surveys that aren't available right now. However the developers ask the end users what they would like to see and make it happen. > > Tracking quality of service, employee moral, reports for seeing where the company stands in regard to quality, employee accountability, recruiting new clients from the client submitted reviews puahed to website. The list goes on\! ----- ### "Outstanding software and service, highly recommended to anyone wanting to track quality." — 5.0/5 > **TJ** | *20 juillet 2017* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: It's really easy to set up and get started using right away. Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly. You'll be able to track how well your employees are doing and address any quality issues before they become major problems. Some of my favorite things about Quality Driven is the ability to customers surveys, run reports, set your "fail" score and receive instant notifications, send customers to your own landing pages, and the ability to push reviews to your website. If you're in the service industry and what a great way to track quality and the performance of your employees, I can't recommend using Quality Driven Software enough\! > > **Inconvénients**: The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message. But, with all the improvements they keep making, I'm sure this will be available soon. :) > > I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before. We can see what areas of our service need the most improvement. Plus, it makes a great way to offer bonuses and other incentives to our employees. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/159447/quality-driven-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/159447/quality-driven-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées