Smoobu - Avis

Augmentations de tarif répétées et exagérées

Commentaires : Ne vous faites pas avoir !!!!
Une fois que vous avez fait l'effort de tout paramétrer....
Vous allez vous prendre en moyenne 20 % d'augmentation tous les deux ans....
Je vous prévienne un mois sur l'autre ...
Vous n'aurez pas le choix vous serez pris à la gorge ...
Le Channel manager dans l'ensemble est correct, voilà mais ils ne sont vraiment pas réglo....
Ils n'ont aucun scrupule à vous mettre au pied du mur ....
En janvier 2023 ils ont augmenté mon abonnement de plus de 50 %
En janvier 2025 ils augmentent pendant bonne mois de plus de 20 %
Dommage que je n'ai vu aucune amélioration justifiant ses augmentations.
Ne leur faites surtout pas confiance !!!!

Avantages :

Pas grand chose . Ni plus ni moins qu un autre logiciel.

Inconvénients :

augmentations de tarifs exagérées répétées , 50 % d'augmentation en janvier 2023 20 % d'augmentation en janvier 2025 Ne vous fiez surtout pas a leurs prix !

Commentaire

Avantages :

Le fait d'administrer les chambres et la maison au complet Bref, je loue une chambre et la maison au complet n'est plus disponible et vis versa

Inconvénients :

Pas d'accès téléphonique (boîte vocale) a partir de l'Amérique

Tres bien au debut, mais beaucoup de bug non resolus depuis quelques mois

Avantages :

Le guide voyageur est super. Facilité de connecter des applications tierces

Inconvénients :

Impossible de connecter plusieurs comptes stripe Pas d appli pour les femmes de menage Imprecisions sur les données tarifaires des resas sur l export

Expérience d'évaluation mitigée

Commentaires : J'ai utilisé Smoobu en période d'essai avec une intégration à mon compte AirBnB existant. J'ai trouvé l'expérience très mitigée, l'outil ne m'inspirait pas plus confiance, l'interface utilisateur est médiocre, l'application mobile pas mieux.

Avantages :

Smoobu dispose d'une bonne intégration aux plateformes de locations courte durée ainsi qu'à différents partenaires.

Inconvénients :

L'interface utilisateur n'est pas très intuitive est pas très agréable. Le système de design du site internet n'est pas franchement très convivial.

Indispensable !

Commentaires : D'un rapide coup d'oeil, je vois mes réservations, disponibilités, tarifs + taux de remplissage et plein d'autres statistiques. Je peux également exporter le fichier au format Excel pour récupérer les coordonnées de mes clients.

Avantages :

La gestion de plusieurs biens simultanément sur des plateformes différentes (Booking, Airbnb, Abritel...)Facilité d'utilisation incroyableSupport d'aide réactif et compétent

Inconvénients :

Il manque la possibilité (par le biais d'une ligne "note" sur le planning) de pouvoir inscrire les événements, animations, activités, de la ville où se situe le bien et qui influent sur le prix des locations.Cela faciliterait le choix des tarifs en amont de la saison (Fête du lac, Festival du Film d'Animation, Congrès des Médecins, Maxi Race ...).

Bon logiciel fonctionnel !

Commentaires : Gain de temps, permet d éviter les doubles réservations.

Avantages :

Synchronisation des plannings avec les plateformes

Inconvénients :

Impossibilité de répondre avec l adresse gmail.

Smoobu a des problèmes financiers

Commentaires : Personne s'occupe des clients

Avantages :

Simple et efficace, bon marché mais pas de support ni d'assistance, ils vous envient des emails avec des tutos.

Inconvénients :

PAS DE SUPPORT EFFICACE Smoobu a des problèmes financiers car depuis 2 ans que je travaille avec eux leur effectifs diminuent sans cesse. Maintenant il ne répondent plus au téléphone. Répondent uniquement par email et envoient des tutos et des videos. NE PAS TRAVAILLER AVEC EUX.

Un logiciel utile

Avantages :

Après 15 jours de période d'essai du Channel Manager et un soutien sans faille du service support technique notamment Antoine et Marie, j'ai décidé de faire confiance a Smoobu. Logiciel simple d'usage et qui se paramètre facilement. Au début je me suis posé la question si Smoobu valait le coup pour seulement 1 appartement. En faite il faut résonner en nbr de plateforme sur lequel se trouve votre appartement. Moi c'est 4 et c'est vraiment utile. Je suis a 1 semaine d'utilisation et je ne regrette pas mon choix c'est pour cela que je souhaite partager mon point de vue de jeune client.

Inconvénients :

Le temps d'adaptation avant de maitriser le logiciel. Sans aide cela aurait été dur.

Client satisfait

Avantages :

Facilité d'utilisation, gain de temps pour la gestion des clients et le SAV

Inconvénients :

Le temps de tout bien paramétrer, cela m'a mis 1 semaine.

génial

Avantages :

smoobu est simple, facile et pratique intuitif

Inconvénients :

rien.........................................

Fantastic software

Avantages :

It is easy to use and the support is fast en good

Inconvénients :

If I want to add text at the invoice it is not good working. That is until now the only point I have.

Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING

Avantages :

Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use. This was the case for me, after reading countless reviews I decided to trial Smoobu and am now a paid user. And when the learning curve is unavoidable, Smoobu truly shines with their CUSTOMER SUPPORT - it is definitely one of their best features. Their chat team works in German-time (and they are not available 24/7), but it was definitely handy when you're based overseas. Their e-mail support team I find are VERY experienced, fast, helpful, patient, understanding and respectful - I seriously only have praise for them! They truly helped a novice channel manager user like myself troubleshoot, configure, and set up the optimal solution that works best for my particular business size and workflow. Regarding the SOFTWARE FEATURES, I think we always tend to want more, and more of the available features offered more seamlessly and automated, so I don't think it's even fair to expect EVERYTHING, and the simplicity of Smoobu's software - both in UI and UX, once you get a grip on it, is a HUGE asset that eliminates and minimises all the headaches we go through as owners and managers. And finally - PRICING. Based on my own research I think their overall quality offering is astounding vis a vis the cost. I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using!

Inconvénients :

EMAIL SUPPORT > CHAT SUPPORT: Though chat support is easier to access, for an actual conundrum or a multilayered question you're facing I would definitely go through their e-mail support since they can constructively engage with your problems (maybe also because they have more time to respond?), and you really feel that they are there to help you! But the chat team is great too for small questions you might have (but sometimes they disconnect in the middle of a question - but don't be discouraged and take that to e-mail or maybe call though I haven't tried that personally!) GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream. So in sum, based on a philosophy that good design → looks great and ALSO heightens practicality. TWO-WAY SYNCS VS iCAL SYNC: Not a con but a note - with Airbnb when you sync via their two-way sync it makes it impossible to view or edit your calendar on Airbnb. It's great but I found it easier to iCal sync like the rest of the platforms!

Don't use if you use Expedia/VRBO

Avantages :

Simple when it works, but unfortunately that doesn't last long

Inconvénients :

Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others.

Great software i would not hessitate to recommend

Commentaires : It is really easy to use. No complications, no difficult to set up functionalities. The property web facility is a plus. The support team is really friendly, knowledgeable and listens to customers!. I am getting lots of emails from competition but I am not planning to move from Smoobu. I really love Smoobu simplicity.

Avantages :

Pros: 1.-It is a very easy to use software. Getting familiar with smoobu is really simple, practically instantaneous. 2.-The migration to Smoobu is really simple and staff is always willing to help. 3.-They have a very useful and very easy to configure web functionality. 4.-I love the functionality of being able to synchronize rates from smoobu with the most important sales channels. 5.-The synchronizations works perfectly. It has never failed so far. No double bookings at all. 6.-The system rarely crashes down and if it does, it is momentarily for maintenance. 7.-You can set up Smoobu in different languages. It is truly multi-lingual. 8.-Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.

Inconvénients :

Cons: Given that it is a software that it is designed to be easily usable and does not complicate its functionalities, there may be people who miss less avant-garde features but in my case in particular I love that everything Smoobu offers works perfectly and without complications. They are currently developing a solution for the new PSD2 regulations, which is more than welcome.

Full featured, user-friendly and very stable

Commentaires : When your business depends on a software you really need to be able to talk to a real person in case you hit a wall. The people at Smoobu are always there for you whenever you need help. 5 stars !

Avantages :

Smoobu allows to pull in different airbnb and booking accounts into one software environment. As a property management company specialised in short term rental this was the software to manage our business. The setup was quick. The software is very easy to use. Smoobu allows to program automatically sent personalised messages to guests. Airbnb has now added this feature but the Smoobu version works better. When a booking comes in 3 days before the guests arrival but the message is programmed to be sent 6 days in advance than airbnb does not send the message, but Smoobu does ! When handling numerous client accounts it is nearly impossible to handle client communication without a channel manager. Smoobu has worked without any glitches, it is as reliable as a Mercedes-Benz !

Inconvénients :

Nothing really. I have no negative comments.

Smoobu Is a valuable tool

Commentaires : It is always a pleasure to work with the Smoobu team. I have even managed to contribute to the upgrades in features with some of my suggestions....which shows that the dev team is dedicated to producing a product that suits their client's needs.

Avantages :

I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.

Inconvénients :

It would be great if there was more API integrations automatically available to all portals - especially in South Africa.

Tokeet to Smoobu

Commentaires : Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this.
Customer support also very kindly offered to import existing direct bookings which was very helpful.

Avantages :

The features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling.

Inconvénients :

I would say the only negative point we have so far is the handling/recording of invoices. Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices.

Opinion Costebelle Conciergerie

Commentaires : Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.

Avantages :

sharing schedules with the teams and the booking site

Inconvénients :

No PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms)

Great channel manager!

Commentaires : with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly

Avantages :

Mobile friendly and customer support where the key factor for me

Inconvénients :

do not have it at the moment, its working perfectly for me

Good Value, useful for expanding channels

Avantages :

Easy to integrate channels, stable, good app and good value. Update all channels in 1 place.

Inconvénients :

Remembering to make changes such as blocks only in Smoobu is tough and you risk double bookings.

Highly Recommended

Commentaires : The customer services are absolutely fantastic and they make everything so easy for me to run my business.

Avantages :

The speed of the synchronisation, the ease of use and the customer service team are amazing to help resolve any issues.

Inconvénients :

There are some features that could be more advance e.g. scheduling a conditions email would save more time than some manual work I need to do.

strongly recommended for professional hosts

Avantages :

I've been using Smoobu for over 2 years now, and I've got to say, their customer service is top-notch. Talking to real people instead of bots is a nice touch. They're quick to respond and always helpful.The host solution is a game changer, making it so much easier to manage my property across multiple sites. It saves me from double bookings and lets me adjust rates and availability all at once. Plus, the automated messages and website creation are a big help.I really like the financial stats feature, it gives me a quick look at my earnings across different platforms. The dashboard's cool too.

Inconvénients :

It'd be great if the financial stats could factor in the commissions from the different platforms. I know it's a big ask, given the different commission rates, but it would be a helpful addition. I would also have an ability to block individual apartments leaving the entire property open for bookings by groups.

Best channel manager in this price category

Commentaires : Covers all my basic needs.
Gets better every year.
Has a reasonable price.
The support is just top.

Avantages :

Smoobu is probably the Channel Manager with the best 'Features/Price' ratio. We state that after we have done seriously evaluations for two years. It has all functionality a small - middle accommodations managing service will be needing. The subscription is very reasonable too. They haven't stoped improving since I know them and they have the perfect support :)

Inconvénients :

There are some minor functionality issues with the user interface. This does not affect the functionality, it is just that sometimes one can not but notice that some things could be a bit more 'up to date' in the user interface.

Awesome Software for Vacation Rental Management

Commentaires : We've owned our condo for just over a year. I found Smoobu when I was initially looking for a software tool to help me get up and running renting through Airbnb and VRBO. From the first day through today, they have been super supportive and helpful. The product integrates nicely with those travel sites (and others) to keep things organized (i.e. no double bookings), helps tremendously with communications and provides a great customer experience with all our guests. I would highly recommend Smoobu!

Avantages :

Once it's set up, it is absolutely indispensable and critical to organize and coordinate a vacation rental.

Inconvénients :

Nothing really... All questions are answered quickly and they continue to add additional features.

Good for starting up cheap with a helpful channel manager

Avantages :

Very good reporting and easy to connect channels.

Inconvénients :

Guest App did not develop, no team management.