15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur MyShopManager

MyShopManager est une plateforme de marketing conçue pour les propriétaires d'ateliers de réparation automobile indépendants.

En savoir plus sur MyShopManager

Avantages :

Post card coupons to your customer list gets a great response. Sending a google link and asking your customer for a review by texting them.

Inconvénients :

We cancelled in November 2022, we suddenly got charged in January 2023, no refund was issues, we cancelled again and then again randomly got charged again in April.

MyShopManager - Notes

Note moyenne

Simplicité d’utilisation
4,7
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,8/10

MyShopManager a reçu une note globale de 4,7 étoiles sur 5 d'après 29 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (29)

Note du produit

Note du produit

Utilisation

Classer par

Avez-vous déjà utilisé MyShopManager?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (29)

Dawn
Owner - operator (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

UNBELIEVABLE RESULTS!!!

5,0 il y a 4 ans

Commentaires : The oil change reminders that [SENSITIVE CONTENT HIDDEN] helped create for semi-synthetic and full syn oil changes, so that customers that have that oil don't get reminded too early! That was a big issue that she helped solve. They were getting reminded 3 mos early for 6 mo follow up oil changes, and we re created our syn and semi syn oil change verbiage and now they are on track.

Avantages :

The texting software to the customers allows for much quicker response time than emailing, Customers love it and respond immediately, and appreciate the reminders and follow ups.

Inconvénients :

Nothing at all! There isn't anything that I would change.

Tad
Owner (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Best since sliced bread

5,0 il y a 4 ans

Avantages :

Super easy to use, very creative and original. I couldn’t imagine not having this in my business. Saves me thousands a MONTH in labor with its automation.

Inconvénients :

I haven’t experienced any down sides yet. If anything, maybe there is so much that it can do and always new things coming out, I don’t even know if I am using it to it’s full ability.

Eddie
Owner & manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Customer service is way below expectations once Bolton took over. Bad communications, no value.

2,0 l’année dernière

Commentaires : Once Bolton took over it was very bad experience all the way. Don't do it.

Avantages :

Myshopmanager was a great platform for our CRM and marketing campaign until it was taken over by Bolton technology. Text messaging was hte main feature we used alongside the email campaigns.

Inconvénients :

Customer service could improve. Once we decided to not subscribe to myshop manager, we were told to follow a specific process to cancel the subscription. We cancelled in November 2022, we suddenly got charged in January 2023, no refund was issues, we cancelled again and then again randomly got charged again in April. We had to cancel the credit card on file to avoid being charged without the use of the service. I would never advise leaving your credit card with Bolton regardless to what product you use.

Manny
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Product!

5,0 il y a 4 ans

Commentaires : Using MyShopManager makes it more personal with our customers. During the Covid pandemic our customers would just reach out to us by texting and asking how were all doing. It's a great way to communicate on personal basis.

Avantages :

Follow up texting with our customers. Doing a slow day text blast gets appointments made. Post card coupons to your customer list gets a great response. Sending a google link and asking your customer for a review by texting them. Being able to communicate to your customers after hours by texting. Great support from staff. They get back to you asap!

Inconvénients :

Sometimes the customer list doesn't match the text feed, it seems lagging to keep up when selecting another customer to text.

Nicholas
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

New User

5,0 il y a 4 ans

Commentaires : Still new, but so far easy to use and love the phone app to immediately respond back to customer incoming texts, appointments, etc.

Avantages :

1. Integration to our AllData customer database, names, $$ spent, etc. 2. Constant automated contact to old and new customers 3. Direct Mail to solicit new offers and promotions 4. Immediate follow up on work completed and customer satisfaction

Inconvénients :

Scan tool to monitor direct mail codes v. from Play store apps.

Martha
Manager (É.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Customer retention program

5,0 il y a 4 ans

Commentaires : A+ for customer followup and retention. I absolutely love that you can share pictures or videos of the actual broken part and repair with the consumer.

Avantages :

I like everything about this software! It's very user friendly and so easy to understand. Customer retention is the secret to repeat business and building relationships with your customers. It is vital to keep in touch and MyShopManager does it all for you. You can always customize the settings to your needs!

Inconvénients :

I honestly haven't found anything I dislike about this software.

Chuck
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Never easier to get business in the door

5,0 il y a 6 ans

Commentaires : I was skeptical about it but once I saw the results i was sold!

Avantages :

Text messaging and ease of data review. I have successfully used the slow day blast to fill the shop with work on days when the techs were not fully employed. It also provides graphs and other useful data to help me anticipate slower months to push out marketing materials, which they also make super easy.

Inconvénients :

It can be pricey, I started with a lower tier option and was paying for each text. Upgraded so that texts would be free and that has saved me a bit.

Tyger
Owner (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Incredible Software Even Better Customer Support! [SENSITIVE CONTENT HIDDEN] is AMAZING!

5,0 il y a 3 ans

Commentaires : A++++ Customer service and excellent product to boot. I am baffled by how great the customer service is! It just keeps getting better, and better. [SENSITIVE CONTENT HIDDEN] is AMAZING! Five-star company all the way!

Avantages :

Text Blasts, Five Arounds, Mailers, and ease of use!

Inconvénients :

Nothing at all This is well thought out and as good as I have seen!

Woodrow
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best way to communicate

5,0 l’année dernière

Commentaires : Good, rocky at first with the Bolton merger.

Avantages :

The follow up, the emails about declined work not only keeps my clients informed but also helps us busy!!

Inconvénients :

That the app no longer immediately updates me when someone texts.

Tobi
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing Marketing Tool for Auto Repair Shops!

5,0 il y a 7 ans

Commentaires : MyShopManager is the most effective marketing and reporting tool that I have ever used. The most impressive part is that MyShopManager can distinguish between different types of customers and the marketing techniques required to get the good ones (and leave the bad) back into the shop. Their texting campaigns are no joke! I sent out a text blast of 200 and received 26 appointments and I lost track of how many responses within 72 hours. I posted just a simple little testament on a shop owner's networking page that received over 100+ responses from people looking for more info on how to sign up or comments from other satisfied owners who have already tried MyShopManager. The program runs itself, but works even better if you work with the MyShopManager team to customize and monitor the responses. The program really works!

Avantages :

Easy to use and effective

Inconvénients :

Some people may try to use this as a substitute for actually performing marketing actions themselves. It is not meant for an owner just to press the "go" button and walk away. The program is only as good as the person using it.

Joe
Owner, mechanic (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Beyond the honeymoon, buyer be aware

2,0 il y a 2 ans

Commentaires : Not very pleasant in the long run for me and my two locations.

Avantages :

Easy to use automated text messaging. Awesome customer service for about the first four months

Inconvénients :

Clunky app which they completely redesigned 3 times in the 2 years. No improvement. Pricing... Their automated text messaging is good, worth max $200 a month. To get the most out of what they offer you need to do direct mail (lots extra $$$) not worth the almost 350 a month for automated reports and automated text messaging. They lock in the return phone number so there's a very painful disconnect. Be aware. Their sales people are very trained to deaf ear, change the subject, and over come objections when dealing with real issues that come up after using their system for a long time.

Mike
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good stuff

5,0 il y a 4 ans

Commentaires : Biggest tool i use for customer retention.

Avantages :

Talking with customers via text has built better relations with customers.

Inconvénients :

Daily information about biz, Text with customers.

Samuel
Shop Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Beat Bang for Your Buck

5,0 il y a 4 ans

Commentaires : Customer retention and interaction has drastically improved. [SENSITIVE CONTENT HIDDEN], has been amazing and incredibly helpful.

Avantages :

Customer interaction is unparalleled. Functionality and the integration with our Mitchell Software was effortless.

Inconvénients :

Ease of use could be better. Website layout takes a little to get to get used to..

Scott
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Personal Attention In An Age That Is Lacking

5,0 il y a 4 ans

Commentaires : Great software unavailable through many other outfits. Only company experienced in DAILY interaction with customers and allows you to customize your contact

Avantages :

Ability to stay in contact with our customers on a daily basis

Inconvénients :

A little difficult to get in touch with someone by phone but still able.

tony
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

very happy

5,0 il y a 4 ans

Commentaires : great support staff great product

Avantages :

It starts cust contact and picks up leads....on slow times i can send out a 100 texts and pick up work

Inconvénients :

It has lots of reports to sort thru and you need to set up what ones work for you

James
Owner (É.-U.)
Automobile, Travailleur autonome
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Alternatives envisagées :

Great Product

5,0 il y a 4 ans

Commentaires : Shop manager has been a great program. It has helped me keep in touch on a personal level with my customers.

Avantages :

The ease of use is what I like most. My rep was great at walking me through the steps.

Inconvénients :

None at this time, Have used for a short time.

Niles
President (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My Shop Manager

5,0 il y a 4 ans

Avantages :

This software really helps me stay in touch with my customer base.

Inconvénients :

Sometimes it work to well. I can contact customers and generate leads when we are already to busy. We have since learned how to turn some features on and off as needed.

Mark
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good product/ good support

5,0 il y a 4 ans

Commentaires : Support is great, helped me get more Google Reviews

Avantages :

Text messages, reports, customer support & time

Inconvénients :

Learning curve, memorizing different paths to information

MITCHELL
OWNER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

THANK YOU

5,0 il y a 4 ans

Avantages :

EASY USE AND GREAT CUSTOMER SERVICE AND MY CUSTOMERS LIKE THE FACT THAT I REACH OUT.

Inconvénients :

NONE I HAVE NO COMPLAINTS ENJOY USING THERE SERVICE

JAN
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very happy

5,0 il y a 4 ans

Commentaires : I have measurably more traffic
People appreciate the follow up that I never had time to do before
I catch potential problems before they blow up
Customers know they can ask us questions even when they are not at the shop
Texting draws in a younger crowd

Avantages :

It's integrated with my database so messages are personalized It does follow ups automatically and varies the text for a more personalized feel They have already built good messaging for common occasions It's easy to track when customers respond and to respond to them Base format is texting, which gets much more response than email

Inconvénients :

I would like more granularity, which the company is developing

John
Owner (É.-U.)
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Awesome Marketing Tool

5,0 il y a 7 ans

Commentaires : Increased revenue!

Avantages :

Ease of use, Customer support. Customers love the follow up process. Has a texting feature, email & direct mail features.

Jen
Customer Service (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great program

5,0 il y a 5 ans

Commentaires : I am able to get more promotions out to my customers in a timely fashion which in change creates more business for me.

Avantages :

It's a great program for busy shops. The staff is very quick in answering and help in absolutely everything.

Inconvénients :

I can't find anything I don't like about the software yet.

Rick
President (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Personal Texting

5,0 il y a 5 ans

Commentaires : The first day that we started the trial we received 4 5 star reviews and 30+ replies from the texting and 3 appointments.

Avantages :

My Shop Manager sends out personal text to all of my customers. Saves me the time that I don't have to show our customers that I am concerned about the work that we did on their vehicles. They don't bombard my customers we texting and they don't text at night or on weekends. My customers are appreciative of the texting they are receiving.

Inconvénients :

Don't do spanish texting at this time and they tell me they are working on it.

Nichole
Owner (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Changed how we do business!

5,0 il y a 4 ans

Commentaires : We love Shop Manager. I was very hesitant to try it because it can feel that there are a lot of options out there. Take the time to go through the training and the free trial. It is worth it. Our Account Manager, [SENSITIVE CONTENT HIDDEN] has been so helpful and proactive every step of the way.

Avantages :

This software makes keeping in touch with our customers so easy! If we have a slow day, we can send out a text blast and it always produces results.

Inconvénients :

It does take an initial period to set some things up.

DJ
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great customer follow up and communication

5,0 il y a 4 ans

Commentaires : Benefits are opening a line of communication with my customers I didn’t have before [SENSITIVE CONTENT HIDDEN] my rep is great and very knowledgeable of the system and new things happening with the program!!

Avantages :

The texting is great and linking with Shop-ware was easy as you could ask for!

Inconvénients :

Haven’t had any issues at all. It is very nice to have and extra line of communication with my customers