--- description: Intouch Insight CX Platform : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intouch Insight CX Platform - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Intouch Insight CX Platform](/software/160959/intouch-insight) # Intouch Insight CX Platform Canonical: https://fr.capterra.ca/software/160959/intouch-insight Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/160959/intouch-insight?page=2) > Logiciel et services de gestion de l'expérience client pour l'écoute, l'interprétation et l'action concernant les opinions des clients et des données opérationnelles. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intouch Insight CX Platform? Les marques centrées sur le client dans tous les secteurs d'activité, notamment la restauration, l'hôtellerie, le commerce de détail, l'essence, les produits de consommation courante, le fitness et bien d'autres encore, utilisent Intouch Insight pour mener des actions en faveur de l'expérience client dans toute leur organisation. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 12 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Intouch Insight - **Pays**: Ottawa, Canada - **Fondé**: 1992 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, français - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Benchmarking - Bibliothèque de questions - Collecte de données multicanal - Connecteurs de données - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion des actions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des connaissances - Gestion des enquêtes et sondages - Gestion des métadonnées - Importation et exportation de données - Messagerie instantanée - Mesure des performances - Modèles personnalisables - Outils de collaboration - Planification stratégique - Portail libre-service - Publishing/Sharing - Rapports ad hoc - Rapports et analyses - Segmentation de la clientèle - Sondages d'opinion - Suivi des activités - Suivi des plaintes - Suivi des problèmes - Tableau de bord ## Intégrations (6 au total) - Boomi - Dynamics 365 Business Central - Microsoft Excel - SAP Analytics Cloud - Salesforce Platform - Slack ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Outils BI (Business intelligence)](https://fr.capterra.ca/directory/23/business-intelligence/software) - [Logiciels de gestion des plaintes](https://fr.capterra.ca/directory/30674/complaint-management/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5120 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24071 reviews) 3. [SurveySparrow](https://fr.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews) 4. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (987 reviews) ## Avis ### "Best software for mobile audits and customer service management\!" — 5.0/5 > **Sally** | *15 février 2019* | Production alimentaire | Taux de recommandation : 10.0/10 > > **Avantages**: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. > > **Inconvénients**: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. > > The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. ----- ### "Good tool for customer management and feedback handling" — 5.0/5 > **Utilisateur vérifié** | *6 juillet 2022* | Fabrication électrique/électronique | Taux de recommandation : 9.0/10 > > **Avantages**: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. > > **Inconvénients**: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. > > Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. ----- ### "Illegal registration of company intouch CX services on my UAN" — 1.0/5 > **Rotnakar** | *4 novembre 2024* | Services aux consommateurs | Taux de recommandation : 0.0/10 > > **Avantages**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. > > **Inconvénients**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded > > One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded ----- ### "Intouch Review" — 4.0/5 > **Rocio** | *1 novembre 2018* | Conseil en gestion | Taux de recommandation : 9.0/10 > > **Avantages**: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong > > **Inconvénients**: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay ----- ### "The CX Platform for Any User" — 5.0/5 > **Lauren** | *18 avril 2019* | Génie mécanique ou industriel | Taux de recommandation : 10.0/10 > > **Avantages**: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. > > **Inconvénients**: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. > > So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/160959/intouch-insight?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/160959/intouch-insight) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Données structurées