--- description: UJET : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://fr.capterra.ca/software/164070/ujet Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/164070/ujet?page=2) > UJET est une entreprise de logiciels de centre d'appels cloud moderne avec une innovation de pointe en matière de support client sur les applications web, téléphoniques et mobiles. > > Conclusion : 140 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UJET? UJET est conçue pour les entreprises de taille moyenne et les grandes entreprises, qui se concentrent sur la transformation du service client grâce à une architecture cloud hautement fiable et aux avantages des fonctionnalités liées aux smartphones. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 140 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: UJET - **Pays**: San Francisco, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 80,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, danois, espagnol, finnois, français, italien, japonais, norvégien, portugais, suédois - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Autoresponders - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Clavardage et messagerie - Clavardage proactif - Collecte de données multicanal - Communication multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Enregistrements - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des centres d'appel - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des listes d'attente - Gestion du personnel - Géociblage - Historique des clients - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Messagerie client en temps réel - Messagerie instantanée - Messagerie vocale - Personnalisation - Personnalisation de la voix - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Routage des appels - Saisie téléphonique - Stratégie de marque personnalisable - Suivi des appels - Suivi des interactions - Synthèse vocale - Tableau de bord - Tableau de bord d'activités - Transfert de fichiers - Transfert d’appel - Transferts/Routage - VoIP ## Intégrations (8 au total) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Ressources d'aide - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Aircall](https://fr.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews) 2. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) 4. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 5. [Talkdesk](https://fr.capterra.ca/software/132852/talkdesk) — 4.5/5 (732 reviews) ## Avis ### "Awesome Tool" — 5.0/5 > **Juan** | *11 avril 2020* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Inconvénients**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 octobre 2022* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Inconvénients**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Utilisateur vérifié** | *25 septembre 2020* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Inconvénients**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16 septembre 2019* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Inconvénients**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21 septembre 2020* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Inconvénients**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/164070/ujet?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164070/ujet) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées