--- description: Retail Pro : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retail Pro - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de points de vente](/directory/20053/retail-management-systems/software) > [Retail Pro](/software/164131/retail-pro-9) # Retail Pro Canonical: https://fr.capterra.ca/software/164131/retail-pro-9 Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/164131/retail-pro-9?page=2) > Retail Pro est une solution complète de gestion de commerce de détail pour la gestion des points de vente, inventaires, clients et boutiques sur tous les canaux et appareils. > > Conclusion : 80 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Retail Pro? Plus de 159 000 utilisateurs de secteurs spécialisés dans le commerce de détail, tels que les vêtements, les chaussures, le luxe, l'électronique, les cadeaux, les jouets, les biens de consommation courante, l'ameublement, les bijoux, les articles de sport, etc., font confiance à Retail Pro. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 80 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Retail Pro International - **Fondé**: 1987 ## Contexte commercial - **À partir de**: 275,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, grec, italien, japonais, néerlandais, portugais, russe, suédois, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Barcode/Ticket Scanning - Codes-barres et RFID - Comptes clients - Gestion de l'e-commerce - Gestion des bons de commande - Gestion des cartes cadeaux - Gestion des commandes - Gestion des employés - Gestion des fournisseurs - Gestion des prix - Gestion des remises - Gestion des renouvellements de commande - Gestion des retours - Gestion des stocks - Gestion des stocks de la vente au détail - Intégration comptable - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Rapports de ventes - Rapports et analyses - Signature électronique - Suivi des coûts - Suivi des retours - Écran tactile ## Intégrations (23 au total) - Amazon Connect - BigCommerce - EDI - Enabler - FastBound - Gateway Ticketing - Magento 2 Order Management - NetSuite - Opera - PMS Cloud - QuickBooks Desktop - QuickBooks Enterprise - QuickBooks Online - SAP Business One - SPS Commerce ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de points de vente](https://fr.capterra.ca/directory/20053/retail-management-systems/software) ## Catégories connexes - [Logiciels de gestion de points de vente](https://fr.capterra.ca/directory/20053/retail-management-systems/software) - [Logiciels d'inventaire](https://fr.capterra.ca/directory/30106/inventory-control/software) - [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software) - [Logiciels de caisse pour magasins](https://fr.capterra.ca/directory/31656/retail-pos-system/software) ## Logiciels similaires 1. [Epos Now](https://fr.capterra.ca/software/152638/epos-now) — 3.8/5 (714 reviews) 2. [Shopify](https://fr.capterra.ca/software/83891/shopify) — 4.5/5 (6676 reviews) 3. [RetailEdge](https://fr.capterra.ca/software/76636/retailedge) — 4.8/5 (186 reviews) 4. [Lightspeed Retail](https://fr.capterra.ca/software/120491/lightspeed-retail) — 4.0/5 (975 reviews) 5. [PayPal](https://fr.capterra.ca/software/179251/paypal) — 4.6/5 (26340 reviews) ## Avis ### "V9 is horrible. V9 reports are total disaster." — 2.0/5 > **Ronald** | *14 décembre 2017* | Vente au détail > > **Avantages**: I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back\! > > **Inconvénients**: V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies. > > I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option. ----- ### "Retail Pro" — 4.0/5 > **Dale** | *23 février 2017* | Meubles | Taux de recommandation : 5.0/10 > > **Avantages**: Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available. > > **Inconvénients**: Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more. > > We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed. ----- ### "i'm working with retail pro since 2013, it was wonderful experience." — 4.0/5 > **Mohamed** | *14 avril 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores \& POSs in one big database "oracle database". > > **Inconvénients**: it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs. > > i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever ----- ### "I'm a managing partner and CIO." — 4.5/5 > **Brian** | *11 mars 2014* | Articles de sport | Taux de recommandation : 9.0/10 > > **Avantages**: It does 90% of everything we want \& need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously. > > **Inconvénients**: Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge. ----- ### "Retail Pro review" — 4.0/5 > **craig** | *10 novembre 2016* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The simple structure of the POS. Very easy to learn. > > **Inconvénients**: The EFT module. Cayan is HORRIBLE\!\!\! Please go back to Shift 4. Better support and nicer devices. > > I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen". ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/164131/retail-pro-9?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164131/retail-pro-9) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées