--- description: Ada : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ada - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes IA](/directory/31596/conversational-ai-platform/software) > [Ada](/software/164470/ada-support) # Ada Canonical: https://fr.capterra.ca/software/164470/ada-support Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/164470/ada-support?page=2) > Automatisez jusqu'à 70 % de votre service client en moins d'un mois pour atteindre l'excellence client et économiser 30 % des coûts. > > Conclusion : 15 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ada? Les entreprises qui cherchent à automatiser leur assistance de niveau 1 tout en contrôlant la manière dont leur marque est perçue par les clients. Les entreprises avec un volume d'assistance élevé conviennent généralement parfaitement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 15 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Ada - **Pays**: Toronto, Canada - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 60 000,00 $ US - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Algérie, Angola, Arabie saoudite, Argentine, Arménie, Australie, Azerbaïdjan, Bahreïn, Bangladesh, Bhoutan, Bolivie, Botswana, Brunéi, Brésil, Burkina Faso, Burundi, Bénin, Cambodge et 103 de plus ## Fonctionnalités - AI Copilot - Aide contextuelle - Alerts/Escalation - Analyse des sentiments - Analyses augmentées - Automatisation des processus d'affaires - Base de données de clients - CTI (couplage téléphonie informatique) - Communication multicanal - Détection de la langue - Développement sans code - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des courriels - Gestion des listes d'attente - IVR - Intelligence artificielle et apprentissage automatique - Logiciels de chatbots - Messagerie instantanée - Personnalisation - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Reconnaissance d'intention - Reconnaissance vocale - Robot pré-configuré - Routage automatisé - Routage des appels - Réponses automatisées - Stratégie de marque personnalisable - Suggestions de requêtes - Support client - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (30 au total) - Aircall - Amazon Connect - Breeze - CXone Mpower - Calendly - Coconut Software - Contentful - Convey - Dixa - Facebook Apps and Tabs - Genesys - Genesys Cloud CX - GitHub - Gladly - Gorgias ... et 15 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) ## Catégories connexes - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels d'IA générative](https://fr.capterra.ca/directory/34155/generative-ai/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) ## Logiciels similaires 1. [Intercom](https://fr.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) 2. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "Ada’s Impact on Customer Service at Busbud: A Valuable Tool" — 5.0/5 > **Silvia** | *31 octobre 2024* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about Ada is its ability to significantly reduce the volume of inquiries that our human agents need to handle. The AI agent provides highly accurate, precise responses by efficiently utilizing our Help Center resources. This has not only streamlined our customer support operations but also enhanced our team's overall productivity. > > **Inconvénients**: The main challenge with Ada is that integrating new features or adding additional channels can be complex, requiring significant time and resources. This can sometimes slow down our ability to expand Ada’s functionality as quickly as we’d like. > > My overall experience with Ada has been excellent. Their team is highly responsive, consistently attentive, and always willing to help whenever needed. Ada's support ensures we can get the most out of the platform, making them a fantastic partner for our customer service needs. ----- ### "Easiest Chat Platform" — 5.0/5 > **Chris** | *16 novembre 2018* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal. > > **Inconvénients**: In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience. > > The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful. ----- ### "Very happy with Ada" — 5.0/5 > **Evelina** | *20 février 2025* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: I like how easy it is to navigate the platform and how much you can do on your own. It's very user-friendly\! > > **Inconvénients**: I actually haven’t come across much that I don’t like. If I had to mention something, it would be that when you create a flow in, for example, English, and include quick replies (where you haven’t written a custom text), then when you add a new language, the quick reply responses get translated automatically—but that’s not what you want. You’d prefer the field to be empty, just like in English. And maybe that adding flows requires a lot of manual work, but a solution for that would be switching to the AI bot. > > Great and fast support from Ada when needed\! ----- ### "Two of the products I use started using this and the experience was shitty both times" — 1.0/5 > **Pavel** | *23 août 2022* | Gestion de l'enseignement | Taux de recommandation : 0.0/10 > > **Avantages**: It looks fine and the landing is okay. I guess it's cheaper as well. > > **Inconvénients**: It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment — the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way — just a frustrated user. ----- ### "Innovative customer support software solution" — 5.0/5 > **Anna** | *30 octobre 2024* | Transport routier/ferroviaire | Taux de recommandation : 9.0/10 > > **Avantages**: I particularly like the fact that Ada is always super fast when it comes to integrating the latest innovations into the software solution. The solution is also very intuitive and meets all my personal requirements for a good conversational AI. The support from the employees is also very good. > > **Inconvénients**: The fact that there are sometimes language barriers in the software solution. We are active in the European market and need languages other than English. The main language of the software is English, which makes sense as it comes from the US, but sometimes it takes a little longer to adapt the solution for other languages. > > Overall, I am very satisfied and, after more than two years, I still believe that this is the right solution for our needs. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/164470/ada-support?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164470/ada-support) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées