--- description: Annex Cloud Loyalty Experience Platform : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Annex Cloud Loyalty Experience Platform - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Annex Cloud Loyalty Experience Platform](/software/164609/customer-loyalty-cloud) # Annex Cloud Loyalty Experience Platform Canonical: https://fr.capterra.ca/software/164609/customer-loyalty-cloud Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/164609/customer-loyalty-cloud?page=2) > Fidélisez vos clients les plus précieux grâce à la fidélisation, au marketing de réseau multiniveau, au CGU (contenu généré par l'utilisateur) et à la NRS. > > Conclusion : 39 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Annex Cloud Loyalty Experience Platform? Marché de l'e-commerce, commerces de détail dans la vente en ligne, détaillants en e-commerce, commerces de détail traditionnels et fabricants sur de nombreux secteurs verticaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 39 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Annex Cloud - **Pays**: Los Angeles, É.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 15 000,00 $ US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Espagne, France, Irlande, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Émirats arabes unis, États-Unis ## Fonctionnalités - Carte de fidélité - Cartes de fidélité - Gestion de l'expérience client - Gestion des abonnements - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des promotions - Gestion des récompenses - Logiciels CRM (gestion de la relation client) - Ludification - Rapports et analyses - Suivi de l'engagement - Suivi des références - Tableau de bord d'activités ## Intégrations (44 au total) - Adyen - Bazaarvoice - BigCommerce - Bloomreach - Bluecore - Braze - Constant Contact - Cordial - EMMA - Emarsys - Gorgias - HubSpot Marketing Hub - IT Retail - Infobip - Instagram ... et 29 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de clients ambassadeurs](https://fr.capterra.ca/directory/31435/customer-advocacy/software) ## Logiciels similaires 1. [Kangaroo](https://fr.capterra.ca/software/149363/kangaroo-rewards) — 4.9/5 (249 reviews) 2. [Guusto](https://fr.capterra.ca/software/186209/guusto) — 4.9/5 (3445 reviews) 3. [ReadySTORE Gift Card and Loyalty](https://fr.capterra.ca/software/83219/gift-card) — 4.8/5 (37 reviews) 4. [Tango](https://fr.capterra.ca/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (518 reviews) 5. [Smile.io](https://fr.capterra.ca/software/169446/smile-io) — 4.9/5 (67 reviews) ## Avis ### "A great partner and Loyalty expert" — 4.0/5 > **Kyle** | *11 septembre 2020* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs. As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with. They have vastly exceeded expectations as we've shifted to meet changing needs during the Covid-19 pandemic and the success of our programs have reflected their hard work and professionalism. We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed. As a younger company there are some minor areas, mostly around country specific rules, that they are still working to close the gaps on but they have been very open to roadmap input and communicate well on when specific features will be available. I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner. > > **Inconvénients**: We have identified several gaps that are necessary for our business that respond to specific regulations in the global markets. Our reps \[SENSITIVE CONTENT HIDDEN\] have been very responsive and reasonable in balancing those requests with our other requirements and working with us to create delivery plans that work for both sides. > > I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process. ----- ### "Best decision" — 5.0/5 > **Amy** | *23 mai 2019* | Mode et vêtements | Taux de recommandation : 10.0/10 > > **Avantages**: The right size for my business at the right price. > > **Inconvénients**: Some of the manual feeds to our website for display purposes. > > Very happy with the account management team and their attention to my business. ----- ### "The account managment is good but actual product needs work" — 3.0/5 > **Utilisateur vérifié** | *5 avril 2018* | Taux de recommandation : 4.0/10 > > **Avantages**: Its easy to use and can help us get the most value from our high value customers. There is a lot of features you can utlisise like social logins, sharing, refer and friend and collecting points from your customers. > > **Inconvénients**: The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing. > > Can target most loyal customers effectivley and reward them with points for their purchases ----- ### "We're Fans of Ratings & Reviews + Visual Commerce\!" — 4.0/5 > **Gio** | *14 février 2019* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: Annex Cloud offered us a much more robust way of educating users about our products though Ratings \& Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels. > > **Inconvénients**: In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be. ----- ### "Cheers to Annex Cloud for helping us acheive our implementation timelines" — 5.0/5 > **Adrian** | *18 décembre 2019* | Biotechnologie | Taux de recommandation : 10.0/10 > > **Avantages**: The Annex Cloud implementation team supporting us was available and adjusted to our needs as best as they could. Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements. > > **Inconvénients**: Annex Cloud dashboard is iFrame based, which is a pro and con. We had to provide our scheme to their development team to display on our site, therefore we loose immediate control change needs, however the Annex Cloud team is responsive and provides "in-the-box" changes quickly. In addition, Annex Cloud's iFrame was a positive for our situation by reducing internal development lead time. > > Our goal using Annex Cloud was to drive customers to our e-commerce channel. It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/164609/customer-loyalty-cloud?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/164609/customer-loyalty-cloud) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées