--- description: PetDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PetDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour vétérinaires](/directory/30617/veterinary/software) > [PetDesk](/software/166086/petdesk) # PetDesk Canonical: https://fr.capterra.ca/software/166086/petdesk Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/166086/petdesk?page=2) > PetDesk permet aux prestataires de soins pour animaux de compagnie de veiller à la satisfaction du personnel et d'avoir des animaux en bonne santé en rationalisant la communication avec les parents des animaux de compagnie. > > Conclusion : 181 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise PetDesk? Les vétérinaires et leur personnel s'appuient sur la technologie de communication client pour impliquer les parents et pour que les animaux domestiques vivent plus longtemps et en meilleure santé. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 181 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: PetDesk - **Pays**: San Diego, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 249,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Confirmations/Reminders - Gestion de la communication - Gestion des clients - Gestion des dossiers patients - Planification de traitement - Planification des rendez-vous ## Intégrations (3 au total) - ASI-ware - Covetrus Pulse - Hippo Manager ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour vétérinaires](https://fr.capterra.ca/directory/30617/veterinary/software) ## Logiciels similaires 1. [DaySmart Vet](https://fr.capterra.ca/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 2. [Instinct Science](https://fr.capterra.ca/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 3. [Shepherd](https://fr.capterra.ca/software/172485/shepherd-app) — 4.7/5 (87 reviews) 4. [ezyVet](https://fr.capterra.ca/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 5. [Covetrus Pulse](https://fr.capterra.ca/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) ## Avis ### "Handy app for pet owners" — 4.0/5 > **Erin** | *3 avril 2025* | Vétérinaire | Taux de recommandation : 8.0/10 > > **Avantages**: Ability to link to my vet records, very handy > > **Inconvénients**: Nothing really that I didn't like about it > > Handy app to check when my pets are due for things ----- ### "Less phone time and fun app" — 5.0/5 > **Kerrie** | *16 février 2019* | Vétérinaire | Taux de recommandation : 10.0/10 > > **Avantages**: This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business. > > **Inconvénients**: understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them. > > It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner. ----- ### "We like it\!" — 4.0/5 > **Rebecca** | *4 mars 2025* | Vétérinaire | Taux de recommandation : 9.0/10 > > **Avantages**: More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support > > **Inconvénients**: No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin > > Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number\! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. ----- ### "Great Third Party App" — 5.0/5 > **August** | *16 février 2026* | Vétérinaire | Taux de recommandation : 8.0/10 > > **Avantages**: I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. > > **Inconvénients**: While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. ----- ### "Not worth it" — 3.0/5 > **Melissa** | *28 juillet 2025* | Vétérinaire | Taux de recommandation : 3.0/10 > > **Avantages**: Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. > > **Inconvénients**: SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. > > Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/166086/petdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/166086/petdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées