--- description: Upscope : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upscope - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de prise en main à distance](/directory/30928/remote-support/software) > [Upscope](/software/167722/upscope) # Upscope Canonical: https://fr.capterra.ca/software/167722/upscope Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/167722/upscope?page=2) > La co-navigation Upscope est un partage d'écran interactif en un clic et sans téléchargement pour faciliter la prise en charge de vos utilisateurs, même les plus difficiles. > > Conclusion : 92 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Upscope? Support client, réussite des clients et gestionnaires de comptes qui souhaitent facilement intégrer et prendre en charge les clients. Le logiciel est connu par les entreprises de Saas, des finances, de santé et d'e-commerce. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 92 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Upscope - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 38,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Contrôles/Permissions d'accès - Dépannage - Outils de collaboration - Outils de diagnostic - Partage d'écran - Surveillance et gestion à distance ## Intégrations (8 au total) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 3. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [Iperius Remote](https://fr.capterra.ca/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Avis ### "Perfect for use with Intercom\! Frustrating when "Upscope User Not Found"" — 4.0/5 > **Dan** | *23 janvier 2019* | Automatisation industrielle | Taux de recommandation : 10.0/10 > > **Avantages**: It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful. > > **Inconvénients**: Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive\! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps\! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable. > > Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool\! ----- ### "Screen sharing easily" — 4.0/5 > **Halimatun** | *16 novembre 2021* | Comptabilité | Taux de recommandation : 9.0/10 > > **Avantages**: Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. > > **Inconvénients**: Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. ----- ### "Upscope Useful customer support tool" — 3.0/5 > **ELIZABETH** | *5 avril 2019* | Services financiers | Taux de recommandation : 6.0/10 > > **Avantages**: Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great. > > **Inconvénients**: With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes. > > But overall good tool. ----- ### "Perfect for Tech Support" — 4.0/5 > **Elliott** | *23 janvier 2019* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Integrates with our Intercom live chat system, making it easy for us to view our users screens and troubleshoot issues both big and small. Allows us to control the users screen\! > > **Inconvénients**: We cannot see images or click/view drop down menus on our users screen. Using voice is a bit expensive and it is just easier for us to call the user with a landline while we screen share. > > It has been invaluable for our team when assisting users training or troubleshooting issues\! ----- ### "Best of its kind" — 5.0/5 > **Noel** | *25 avril 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: We have tried a lot of services like Upscope, but no one does it as well as they do. We have it intergrated in out SaaS platform and mobile devices. > > **Inconvénients**: I honestly have no cons on it. Everything with Upscope has been a smooth ride from the very beginning\! > > Much better customer support ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/167722/upscope?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/167722/upscope) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées