---
description: tawk.to : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: tawk.to - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to)

# tawk.to

Canonical: https://fr.capterra.ca/software/167792/tawk-to

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> Outil de chat pour contacter vos clients via une application mobile ou sur votre site web. Il prend en charge l'historique de chat et les analyses de performances.
> 
> Conclusion : 343 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise tawk.to?

Les entreprises souhaitant contacter leurs clients en ligne.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 343 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: tawk.to
- **Pays**: Las Vegas, É.-U.
- **Fondé**: 2012

## Contexte commercial

- **À partir de**: 0,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, États-Unis

##  Fonctionnalités

- Accès mobile
- Autoresponders
- Clavardage et messagerie
- Clavardage proactif
- Formulaire hors ligne
- Géociblage
- Messagerie client en temps réel
- Rapports et analyses
- Relevé et historique des chats
- Stratégie de marque personnalisable
- Third-Party Integrations
- Transferts/Routage

## Intégrations (14 au total)

- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- OpenCart
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zen Cart

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)

##  Logiciels similaires

1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
2. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews)
3. [Text Request](https://fr.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avis

### "A great free alternative" — 4.0/5

> **Kenna** | *17 mai 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10
> 
> **Avantages**: The price\! So many chat functions are paid and still dont work as well as tawk.to.
> 
> **Inconvénients**: It doesn't integrate very well with our current software

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### "Function over Form" — 4.0/5

> **Utilisateur vérifié** | *29 novembre 2024* | Design | Taux de recommandation : 8.0/10
> 
> **Avantages**: Tawk was very easy to implement and allowed us to provide great customer service easily\!
> 
> **Inconvénients**: It was not visually appealing on the front or back out of the box - and it was not the easiest to customize
> 
> Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation

-----

### "tawk.to Review by Ticketing Agent" — 5.0/5

> **Adegboyega** | *25 juin 2024* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10
> 
> **Avantages**: With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device.
> 
> **Inconvénients**: I do not have anything that annoys me when using tawk.to.
> 
> Real-time live chat and messaging help nurture leads.

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### "Great Live Chat for your Website" — 5.0/5

> **Allen** | *12 avril 2024* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10
> 
> **Avantages**: Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind.  It recognizes new vs return users and you can set up page specific messaging to increase conversions.
> 
> **Inconvénients**: I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

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### "A very solid chat support plugin for wordpress" — 4.0/5

> **Angus** | *25 mai 2025* | Médias de diffusion | Taux de recommandation : 7.0/10
> 
> **Avantages**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps.
> 
> **Inconvénients**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much.
> 
> A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/167792/tawk-to)

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| en-CA | <https://www.capterra.ca/software/167792/tawk-to> |
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| es-CR | <https://www.capterra.co.cr/software/167792/tawk-to> |
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| nl | <https://www.capterra.nl/software/167792/tawk-to> |
| nl-BE | <https://www.capterra.be/software/167792/tawk-to> |
| pt | <https://www.capterra.com.br/software/167792/tawk-to> |
| pt-PT | <https://www.capterra.pt/software/167792/tawk-to> |

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