---
description: Zendesk WFM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk WFM - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion du personnel](/directory/30210/workforce-management/software) > [Zendesk WFM](/software/170953/tymeshift)

# Zendesk WFM

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> Un logiciel de gestion du personnel pour mieux gérer l'ensemble des opérations de votre centre d'appels via Zendesk.
> 
> Conclusion : 18 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Zendesk WFM?

Les organisations utilisant la suite Zendesk pour aider leurs clients.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 18 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Zendesk
- **Pays**: San Francisco, É.-U.
- **Fondé**: 2007

## Contexte commercial

- **À partir de**: 25,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, bulgare, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, grec, hindi, hongrois, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais brésilien, roumain, russe, suédois, tchèque, thaï, turc, vietnamien
- **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Brésil, Canada, Danemark, Finlande, France, Inde, Irlande, Islande, Israël, Malte, Mexique, Norvège, Pays-Bas, Philippines, Portugal, Royaume-Uni et 3 de plus

##  Fonctionnalités

- Budgétisation et prévision
- Changement d'équipe
- Gestion des congés
- Gestion des employés
- Gestion des feuilles de temps
- Gestion des présences
- Planification automatisée
- Rapports et analyses
- Suivi des présences
- Third-Party Integrations

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support 24/7 (réponse directe)

## Category

- [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software)

## Catégories connexes

- [Logiciels de gestion du personnel](https://fr.capterra.ca/directory/30210/workforce-management/software)
- [Logiciels de planning du personnel](https://fr.capterra.ca/directory/30756/employee-scheduling/software)

##  Logiciels similaires

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2. [Agendrix](https://fr.capterra.ca/software/148280/agendrix) — 4.8/5 (212 reviews)
3. [Clockify](https://fr.capterra.ca/software/169607/clockify) — 4.8/5 (9235 reviews)
4. [Paylocity](https://fr.capterra.ca/software/86714/webpay) — 4.3/5 (1822 reviews)
5. [Jibble](https://fr.capterra.ca/software/156992/jibble) — 4.8/5 (1646 reviews)

## Avis

### "Great tool for IT, HR, and EHR." — 5.0/5

> **AJ** | *22 janvier 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly.
> 
> **Inconvénients**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done.
> 
> Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\!

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### "Best Value and Support in the Work Force Management Game" — 5.0/5

> **Luis** | *15 octobre 2021* | Meubles | Taux de recommandation : 10.0/10
> 
> **Avantages**: Analytics, ease of set up, customer support and user friendly system for the agents.
> 
> **Inconvénients**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team.  That is rare in my experience with vendors.
> 
> Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space.  The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way.  Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported.  This is honestly what I appreciate the most.  Systems can be improved and modified, but that level of care you can't teach.  It has to come naturally.  Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request.  Tymeshift is full of MVP's, too many to name, but you know who you are.

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### "Reliable and Flexible for Remote Work" — 5.0/5

> **Haley** | *26 mars 2026* | Cabinets médicaux | Taux de recommandation : 8.0/10
> 
> **Avantages**: While Zendesk is a strong all in one platform, it works best for remote work environments. It allows teams to manage tickets, chats, emails and customer interactions all in one place.
> 
> **Inconvénients**: I feel as though when first learning Zendesk, the software can feel overwhelming and complex without the in person support.
> 
> Overall, Zendesk has provided a reliable and flexible work experience for remote work. It offers all the tools needed to manage customer service efficiently from home.

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### "Helpful for onboarding as a remote employee" — 4.0/5

> **Utilisateur vérifié** | *23 décembre 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10
> 
> **Avantages**: It makes it helpful to communicate with my HR staff and IT staff.
> 
> **Inconvénients**: It wasn't always super intuitive but it was helpful overall.
> 
> Its made things easier for onboarding in my remote job.

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### "WFM made easy" — 5.0/5

> **Rafael** | *30 novembre 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us.
> 
> **Inconvénients**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system.
> 
> It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/170953/tymeshift)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/170953/Tymeshift/> |
| en-AE | <https://www.capterra.ae/software/170953/tymeshift> |
| en-AU | <https://www.capterra.com.au/software/170953/tymeshift> |
| en-CA | <https://www.capterra.ca/software/170953/tymeshift> |
| en-GB | <https://www.capterra.co.uk/software/170953/tymeshift> |
| en-IE | <https://www.capterra.ie/software/170953/tymeshift> |
| en-IL | <https://www.capterra.co.il/software/170953/tymeshift> |
| en-IN | <https://www.capterra.in/software/170953/tymeshift> |
| en-NZ | <https://www.capterra.co.nz/software/170953/tymeshift> |
| en-SG | <https://www.capterra.com.sg/software/170953/tymeshift> |
| en-ZA | <https://www.capterra.co.za/software/170953/tymeshift> |
| es | <https://www.capterra.es/software/170953/tymeshift> |
| es-AR | <https://www.capterra.com.ar/software/170953/tymeshift> |
| es-CL | <https://www.capterra.cl/software/170953/tymeshift> |
| es-CO | <https://www.capterra.co/software/170953/tymeshift> |
| es-CR | <https://www.capterra.co.cr/software/170953/tymeshift> |
| es-DO | <https://www.capterra.do/software/170953/tymeshift> |
| es-EC | <https://www.capterra.ec/software/170953/tymeshift> |
| es-MX | <https://www.capterra.mx/software/170953/tymeshift> |
| es-PA | <https://www.capterra.com.pa/software/170953/tymeshift> |
| es-PE | <https://www.capterra.pe/software/170953/tymeshift> |
| fr | <https://www.capterra.fr/software/170953/tymeshift> |
| fr-BE | <https://fr.capterra.be/software/170953/tymeshift> |
| fr-CA | <https://fr.capterra.ca/software/170953/tymeshift> |
| fr-LU | <https://www.capterra.lu/software/170953/tymeshift> |
| nl | <https://www.capterra.nl/software/170953/tymeshift> |
| nl-BE | <https://www.capterra.be/software/170953/tymeshift> |
| pt | <https://www.capterra.com.br/software/170953/tymeshift> |
| pt-PT | <https://www.capterra.pt/software/170953/tymeshift> |
| sv | <https://www.capterra.se/software/170953/tymeshift> |

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