--- description: UXPressia : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UXPressia - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [UXPressia](/software/172668/uxpressia) # UXPressia Canonical: https://fr.capterra.ca/software/172668/uxpressia Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/172668/uxpressia?page=2) > Plateforme en ligne conçue pour créer une expérience utilisateur exceptionnelle grâce à la cartographie du parcours client, à la création de profils et aux techniques de cartographie d'impact. > > Conclusion : 80 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UXPressia? Équipes et départements d'entreprises de tailles variées souhaitant définir des profils utilisateur/acheteur, cartographier les utilisateurs et les parcours clients afin de concevoir des produits et services associés à une expérience client exceptionnelle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 80 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: UXPressia - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 95,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Analyse des recherches utilisateurs - Collecte de données multicanal - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion des commentaires - Importation et exportation de données - Modèles personnalisables - Outils de collaboration - Parcours utilisateur - Profils de clients - Segmentation de la clientèle - Tableau de bord - Third-Party Integrations - Visualisation de données ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de personnalisation de site web](https://fr.capterra.ca/directory/30965/personalization/software) - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) - [Logiciels de parcours client](https://fr.capterra.ca/directory/31537/customer-journey-mapping-tools/software) ## Logiciels similaires 1. [Lucky Orange](https://fr.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Miro](https://fr.capterra.ca/software/128955/miro) — 4.7/5 (1680 reviews) 3. [Hotjar](https://fr.capterra.ca/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Pendo](https://fr.capterra.ca/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [Microsoft Clarity](https://fr.capterra.ca/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) ## Avis ### "Flawless customer experience and a great product\!" — 5.0/5 > **Shai** | *13 septembre 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck\! > > **Inconvénients**: It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​ Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it\! And unlike many others, they actually listen\! > > UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office\! Thanks,​ UXPRESSIA\! ----- ### "Creating personas and features" — 5.0/5 > **Iskra** | *23 avril 2025* | Ressources humaines | Taux de recommandation : 8.0/10 > > **Avantages**: Easy and fun to use. It helps me to be more creative. > > **Inconvénients**: Prices... It is very expensive for small businesses ----- ### "OK starting point for customer insights mapping" — 3.0/5 > **Henrik** | *3 décembre 2019* | Design | Taux de recommandation : 3.0/10 > > **Avantages**: Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents. > > **Inconvénients**: The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited. > > Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points. ----- ### "Amazing SAAS platform that enables Service Design Thinking at the next level" — 5.0/5 > **Alex** | *24 janvier 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike. > > **Inconvénients**: Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.) > > Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele. ----- ### "Excellent teaching tool with great support\!" — 5.0/5 > **Andrew** | *13 février 2023* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: As a lecturer in experience design, this is a wonderful tool for both myself and students. In a 12-week semester, with so much theory to cover, there is limited time that I can devote to introducing a platform. However the intuitive nature of UXPressia, its adaptability and the availability of so many customizable templates and video guides ensure students can quickly get up to speed, with limited direction from me. As the administrator, I feel confident knowing that any little hiccups or questions are always very quickly addressed by the friendly, online support team. > > **Inconvénients**: Perhaps some differently constructed persona templates? My students tend to copy the existing ones without really understanding the contents - sliders in particular. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/172668/uxpressia?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/172668/uxpressia) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées