--- description: Kommunicate : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommunicate - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Kommunicate](/software/172677/kommunicate) # Kommunicate Canonical: https://fr.capterra.ca/software/172677/kommunicate Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/172677/kommunicate?page=2) > Un logiciel de support client hybride humain et bot qui permet aux entreprises d'automatiser leur support client. > > Conclusion : 43 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kommunicate? Les entreprises et les équipes qui ont besoin de logiciels proactifs et efficaces pour un support client de qualité, un chat en direct, le déploiement de bots de discussion sur des sites web et des applications, la constitution de bases de connaissances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 43 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Kommunicate - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 100,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - AI Copilot - Accès mobile - Alerts/Escalation - Autoresponders - Base de données de clients - Clavardage proactif - Communication multicanal - Développement sans code - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des courriels - Gestion des listes d'attente - Géociblage - Intelligence artificielle et apprentissage automatique - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Rapports et analyses - Reconnaissance vocale - Relevé et historique des chats - Robot pré-configuré - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Support client - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (21 au total) - Agile CRM - Amazon Lex - BigCommerce - ChatGPT - GoDaddy Website Builder - Ionic - Joomla - Messenger - Moodle - Pipedrive - PrestaShop - Shopify - Squarespace - Telegram - Weebly ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) ## Logiciels similaires 1. [Fathom](https://fr.capterra.ca/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Wati](https://fr.capterra.ca/software/204314/wati) — 4.6/5 (202 reviews) 5. [Freshchat](https://fr.capterra.ca/software/158117/freshchat) — 4.1/5 (115 reviews) ## Avis ### "Saved my school project." — 5.0/5 > **María del Pilar** | *8 juin 2021* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. > > **Inconvénients**: There wasn't anything I didn't like. Everything was amazing > > We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. ----- ### "Kommunicate" — 5.0/5 > **Gabriel** | *17 septembre 2023* | Santé, bien-être et fitness | Taux de recommandation : 8.0/10 > > **Avantages**: The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. > > **Inconvénients**: Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. > > I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. ----- ### "Promises vs reality" — 1.0/5 > **Jeremy** | *16 avril 2021* | Services financiers | Taux de recommandation : 0.0/10 > > **Avantages**: Basic agent to customer chat originally worked fine. > > **Inconvénients**: The fact that core things didn't work. It was always a struggle. > > The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the \[SENSITIVE CONTENT HIDDEN\]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend. ----- ### "Impact for our first project using Kommunicate" — 4.0/5 > **Sergey** | *2 janvier 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way. > > **Inconvénients**: It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ... > > The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before. ----- ### "Best Chatbot Management tool." — 4.0/5 > **Yasiru** | *2 septembre 2019* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly. > > **Inconvénients**: So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease. > > Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/172677/kommunicate?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/172677/kommunicate) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées