Pair Up Systems - Avis

Pair Up User

Commentaires : I've been working with the (designer) for over a decade, and love the Pair Up system software. It's very intuitive & easy to figure out. I also love that our data is never down or missing. If/when there is an issue, it's resolved quickly.

Avantages :

I love the ease and functionality. It's so easy to teach a new person, with no prior experience working with our business, how to use the software for purposes of training new administrators. Everything is self explanatory and even with no User Manual, just by playing around on the site & clicking on different menus/submenus, it is easy to figure out quickly.

Inconvénients :

I don't like that the sitter availability calendar is still not cell phone friendly, as most new applicants apply using their phones. I brought up this issue several times over the last 8 years, but it still has not changed. We then have to go in and individually unblock each 1/2 hr time that the sitter's phone entered (as they cannot for example, enter a 10 hr open block without it changing to 1/2 hr increments, which is incredibly time consuming and tedious.

Good product in a unique market

Avantages :

I have been using Pair Up Systems for more than 2 years now and in that time have seen it's features and functionality improve. While the overall aesthetics leave something to be desired, the product functions very well and experiences very few glitches. When any problems do occur, customer support is quick to respond. In our industry there is nothing that I have found that competes with Pair Up and it's effectiveness and I do think the company is looking to continually improve the product over the next few years.

Inconvénients :

It is still a bit clunky. and currently based online and in e-mail. More phone integration and an app would be amazing.

It works but lacks modern features

Avantages :

I like that our clients and caregivers can sign up and use the software.

Inconvénients :

That it doesn't alert us when a caregiver accepts a sit request. That profile photos are not automatically sent to the families. That a caregiver's city and state are not listed next to their info when all sitters are listed out. It would be great if we could put caregivers into categories or organize them by location. That the favicon cannot be changed on the website or when bookmarking it on a phone.

I love this system for my on call babysitting scheduling. It frees up my time.

Avantages :

I love that it has a large data base for all my sitters and clients. The scheduling feature for both my sitters and clients is wonderful. It helps me be taking care of the tedious scheduling, so I can handle the behind the scenes more.

Inconvénients :

I wish it was more mobile friendly. I have clients and sitters complain about the usability when trying to schedule on their mobile phones. I feel the same. I do most of my work on the go and using my phone can be frustrating at times.

Happy with Pair Up

Commentaires : I’m happy with the service, it gives me more freedom to get the behind the scenes and get business done without having to do all the tedious work of scheduling

Avantages :

I love that it is an automated system that allows me to get more work done behind the scenes.

Inconvénients :

I don’t love that it’s not super mobile friendly. I wish they had an app for this.

Best software out there for babysitting agencies!

Commentaires : The rep has been extremely responsive and helpful from the start! She answered all of my questions in a timely and professional manner, and she's always available via phone or email for support. Couldn't ask for a better customer service experience.

Avantages :

I love that family users can book services and prepay, and the sits are immediately available for babysitter users to claim.

Inconvénients :

It's not super mobile friendly, but gets the job done.

Pair Up Systems review

Commentaires : As of now, I am very happy and grateful I met the rep and I know this is going to help my business grow a lot, I am excited to see how things go and that babysitters are familiar with the software and families.

Avantages :

We are just going to start actually using (busy times) setting up with babysitters, lol! But I like that clients they can request a babysitter and booking and payment is so much easier and saves me time!

Inconvénients :

I wish it will be more mobile friendly (app) you are able to customize it but some functions you are not the fact all the other agencies have the same set-up and such, The rep has been great in helping to customize it what we can. I wish we could have it in French without the huge cost of translation.

Pair Up Review

Commentaires : We are very new to PairUp and haven't actually been able to use it with our Families and Sitters. We are still in the setup process.

Avantages :

-Team is super helpful and eager to make changes to better the software. -That in the future, we will have automated emails which will eliminate a lot of our busy work. -It facilitates a recurring revenue.

Inconvénients :

-parts of the software seem a little outdated: the language, not being able to save a card on file, the importing a calendar process. -grammatical errors in some of the pop-ups/emails. -inconsistencies in language and across the website. -The fact that Sitters cannot apply to a job directly. -We wish it was a little more customizable (example: the registration pages & automated emails) -Would love to change the photo on the main screen to one of our photos. -Importing your calendar is not easy. You have to read and follow steps/open new windows. If there was a simple button and follow along process, that would be ideal.

We have really benefitted from what PairUp offers us.

Commentaires : It definitely saves us a lot of time in setting up requests.

Avantages :

All the information is easily accessible from one place. I like how easy it is to create new data, and our babysitters can view more information about all of the requests.

Inconvénients :

It is not very mobile friendly. It is difficult to navigate the admin screens from a mobile phone. I have also had complaints from sitters that it's difficult to update information via mobile phone.

Pair up review

Avantages :

I like that it keeps my families and nanny’s info in the system

Inconvénients :

I don’t like that I can’t customize anything to better fit my agency.

My review

Avantages :

-I like the ease of use of the system -Families can easily register for services -The cost of the service is inexpensive

Inconvénients :

-I don't like if they book more than one reservation the same time they are still charged a scheduling fee for each individual registration.