---
description: Verint Appointment and Queuing Software : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Verint Appointment and Queuing Software - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion de tâches](/directory/10030/task-management/software) > [Verint Appointment and Queuing Software](/software/173928/qudini)

# Verint Appointment and Queuing Software

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> Créer une expérience client inoubliable
> 
> Conclusion : 13 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Verint Appointment and Queuing Software?

Commerces de détail, banques de détail, marques de télécommunications.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 13 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Verint
- **Pays**: Melville, É.-U.
- **Fondé**: 2004

## Contexte commercial

- **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois
- **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Autriche, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Bermudes, Bhoutan, Bolivie, Bosnie-Herzégovine, Brunéi et 142 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Base de données de clients
- Base de données de clients
- Billetterie
- Billetterie des événements
- Calendrier des événements
- Confirmations/Reminders
- Email Reminders
- Emplacements multiples
- Enquêtes et feedback
- Facturation
- Formulaires personnalisables
- Gestion de la communication
- Gestion de la disponibilité
- Gestion de site web
- Gestion des calendriers
- Gestion des inscriptions
- Gestion des listes d'attente
- Gestion des promotions
- Gestion des rendez-vous
- Gestion des réservations
- Gestion des événements
- Inscription des visiteurs
- Inscription en ligne
- Intégration de sites web
- Intégration des médias sociaux
- Liste d'attente publique
- Messagerie SMS
- Outils de collaboration
- Planification automatisée
- Planification des événements
- Rappels
- Rapports et analyses
- Rapports et statistiques
- Real-Time Data
- Rendez-vous récurrents
- Réservation en ligne
- Stratégie de marque personnalisable
- Sub-Task Management
- Suivi du statut des listes d'attente
- Suivi du temps d'attente
- Tableau de bord d'activités
- Task Editing
- Third-Party Integrations

## Intégrations (12 au total)

- Adyen
- Amazon Chime
- Google Calendar
- Google Maps
- Microsoft Outlook
- Rotageek
- Salesforce Service Cloud
- Twilio
- Verint Workforce Management
- Vonage Business Communications
- WhatsApp
- Zoom Workplace

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de gestion de tâches](https://fr.capterra.ca/directory/10030/task-management/software)

## Catégories connexes

- [Logiciels de gestion de tâches](https://fr.capterra.ca/directory/10030/task-management/software)
- [Logiciels de gestion événementielle](https://fr.capterra.ca/directory/20030/event-management/software)
- [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software)
- [Logiciels de gestion d'événements et de réservation](https://fr.capterra.ca/directory/31009/event-booking/software)
- [Logiciels de gestion des commandes](https://fr.capterra.ca/directory/30225/order-management/software)

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3. [Trello](https://fr.capterra.ca/software/1010321/trello) — 4.5/5 (23487 reviews)
4. [Wrike](https://fr.capterra.ca/software/76113/wrike) — 4.4/5 (2887 reviews)
5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews)

## Avis

### "Quick to market & flexible" — 5.0/5

> **Luke** | *27 septembre 2021* | Cosmétiques | Taux de recommandation : 10.0/10
> 
> **Avantages**: Qudini helped us get our locations for online booking live quickly, and integration was straightforward. Any nuances/new features we required were also addressed quickly. Support is really great.
> 
> **Inconvénients**: It took me a short time to become accustomed to the dashboard and settings, but I would say this would be true of pretty much all new software that you've not used before. Now it is second nature.

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### "Veint is the go to" — 5.0/5

> **Cody** | *13 juin 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10
> 
> **Avantages**: Verint is really great to use for queue management, listening to calls and also watching real time interactions.
> 
> **Inconvénients**: when it comes to verint I never had any issues honestly, it meets the needs of our business and I love it.
> 
> Overall this product is very well organized and the is user friendly, it has clean interfaces and I would recommend it

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### "Verint Review" — 5.0/5

> **Nathan** | *15 mars 2026* | Assurance | Taux de recommandation : 10.0/10
> 
> **Avantages**: Verint is a great product which is very robust and easy to use for work schedules and time-off requests.
> 
> **Inconvénients**: The lack of a dedicated phone app specifically for schedules adds work, because you have to directly email yourself your work schedule if you do not have access to your work systems.
> 
> Overall, and despite my complaints, Verint is a strong system, which provides to-the-point information about schedules without any unnecessary filler.

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### "Qudini" — 3.0/5

> **Cedric** | *22 octobre 2021* | Télécommunications | Taux de recommandation : 6.0/10
> 
> **Avantages**: Stats - Datas - Easy to use in the shop for consultants.
> 
> **Inconvénients**: Problems - Configuration - Translation - Software problems.
> 
> A little bit complicated to modify all the elements that need to be available for the customers.
Only available in English - We need to make the translation
You need to implant automatic planning too. 
It's complicated to manage calendar for customer with big teams. 
Special days take too much time to be filled in. We need to get automatic calendar depending the staff in our shops.

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### "Verint a really good option for call centers" — 5.0/5

> **Roberto** | *7 avril 2025* | Services financiers | Taux de recommandation : 8.0/10
> 
> **Avantages**: Supervisor - agent interaction
General functionality
User friendly
> 
> **Inconvénients**: Mobile app could improve, feels outdated
> 
> Overall it's a good software, helps tremendously to manage schedules and times.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/173928/qudini)

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