Call Center Studio - Avis

Call Center Studio makes our deployment easier.

Commentaires : Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Avantages :

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Inconvénients :

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Call Center Studio Experience ( 4 years )

Commentaires : overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Avantages :

very easy to use and economically inexpensive. I can get support very fast.

Inconvénients :

This software is under the minuscule. I've been fine for 4 years.

Rocky and Unpredictable

Commentaires : I can easily contact any client I want with an internet connection and a head set.

Avantages :

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Inconvénients :

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Aylin Kılıç -Planing Manager

Commentaires : overall comfortable to use, not complicated

Avantages :

User Friendly, simple, wide report opportunity, containing new technologies, accelerating

Inconvénients :

There may be information boxes in the menus

IT manager

Commentaires : integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use

Avantages :

best userscreen and very simple to use, users quickly adapted...

Inconvénients :

to be simple :) , The usage could have been a little more detailed and comprehensive.

Good product, value for money

Avantages :

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Inconvénients :

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Stable, a product with a good team. Alotech prove our cloud call center choice is right.

Avantages :

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Inconvénients :

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

User friendly

Avantages :

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Inconvénients :

There is no anything I do not like.

its so good

Avantages :

speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk

Inconvénients :

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

excellent product to use, totally user friendly

Avantages :

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Inconvénients :

Maybe the main screen can be changed,

Best Affordable Cloud Call Center Platform

Commentaires : I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously.

Avantages :

The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011.

Inconvénients :

nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :)

Call Center Studio is our right hand.

Commentaires : They did almost everything what I requested.

Avantages :

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Inconvénients :

They did a lot of things beyond my imagination.

Every time I communicate, I have experienced that I am a valued customer

Commentaires : First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

Avantages :

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Inconvénients :

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Great system for monitoring calls and keeping track of representatives stats

Commentaires : Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Avantages :

I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Inconvénients :

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Best In Mobility

Avantages :

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Inconvénients :

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

My thoughts on call center

Commentaires : Frankly, I do not comment on this question without using the application in detail.

Avantages :

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Inconvénients :

It is very bad situation that this software does not work on google chrome browser.

Alotech is more than our business partner

Commentaires : Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center.

Avantages :

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Inconvénients :

We dont have any like less. All is perfect with them since 5 years.

be honest

Avantages :

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Inconvénients :

There is nothing I dislike about this software.

easy to use, cool UI.

Commentaires : integrations with salesforce is a good asset

Avantages :

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Inconvénients :

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Cheap, fast adopted and best customer experienced support team ever

Commentaires : We used ALOTECH to get payment on the phone

Avantages :

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Inconvénients :

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

One of the best Call Center Tool

Commentaires : Call Center Studio service has reasonable price in comparison with its rivals who provide similar features.

Avantages :

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Inconvénients :

To be honest, I can say none for this question.

No Investment and very easy

Commentaires : I recommend and 3 customers started using it through me and they are very satisfied.

Avantages :

Reasonable price advantage, service support, lack of investment

Inconvénients :

I am satisfied with all the features I use

New Generation Call Center

Avantages :

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

Inconvénients :

It is okay but merchant control panel can be redesign to be better

The best in the market

Commentaires : This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible.

Avantages :

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Inconvénients :

Not crucial but an individual dashboard would be nice to have.

Alo tech evaluation

Avantages :

user interface is very easy and reporting is made easy.

Inconvénients :

I had no problem this program. min 3,5 years